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January 2024 by Jeffrey Wright
This store changed everything for me.Situated prominently on McKinney Avenue in the vibrant Uptown district of Dallas, the Kohler Signature Store stands as a beacon of luxury, showcasing an unmatched blend of exquisite design and refined taste. This boutique, with its alluring charm, echoes the grandeur of Paris' Champs-Élysées and the opulence of Beverly Hills' Rodeo Drive, seamlessly fitting into the landscape of Uptown's shopping splendor.This unique bath and kitchen showroom, adorned with sophisticated aesthetics, is more than a mere retail space; it's an embodiment of luxury living and high-end home decor. The store is staffed with highly skilled consultants who are not just experts in their field but are passionate about transforming homes into spaces of elegance and comfort.As you cross the threshold of the Kohler Signature Store, you're not just entering a store; you're stepping into a realm where the norms of upscale home decor are redefined. This experience is not just about shopping; it's about discovering the art of fine living. Here, at this juncture of elegance and sophistication, you will truly understand what sets this store apart in the world of luxury home furnishings.Pro tip: There is a secret menu, and it has one item: A filter-in-faucet AI-powered fixture that dispenses fountain-of-youth grade water.
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August 2023 by Alex
We stopped in today to start making selections for an upcoming kitchen and bath reno and were pleasantly caught off guard by how helpful, informative, and collaborative Joe was with us as we spent over an hour looking at everything from tubs to toilets to faucets to tile. The expertise and direction we got is the jumpstart we needed to finally transform our home! Go see Joe, you won’t be disappointed!!
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June 2023 by Stephen W.
We decided to upgrade and renovate our master bath so we went to this store for new sinks and faucets. Joe and Hector were very helpful and spent a lot of time with us to make sure that we got the sinks and faucets that were perfect for our needs. We are very happy with the choices and the entire experience. BTW, after we made our purchase the wife checked the prices we paid with the prices on Amazon and they were the same. So, we feel as if we not only got excellent service but also a good price. I would recommend this store for sure.
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December 2022 by Stephanie Archer
If you have any problem at all like we did with our defective products you will be put through WORSE than going through the DMV trying to get the products returned and money refunded.It's been months of having defective TOILETS of all things. I sent photos and videos and have spent hours and hours of my time describing the issue with Kohler and letting them attempt to repair.Now that we finally were approved to return them (after my husband had to escalate) no one will answer my call or resolve the issue. I have 8 toilets in my garage now that need to be picked up TODAY.Look up Kohler veil reviews and never buy that toilet. Reviews explain it all.
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October 2022 by Tammy Mandel
Barbara did a wonderful job helping us find tub & shower fixtures for our bathroom remodel. When the 1st style we liked was over budget she worked to find a similar style that we loved that was in budget. Then when our contractor forgot to order a part, Barbara located the part and we got it the next day. Throughout the process communicating with her was easy. The store has great displays and so many choices.
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October 2022 by doug dingman
I can not offer enough praise for our sales rep Doug Cross from the Kohler Signature Store, in Dallas, TX. He went above and beyond what was expected with customer service and any issue that came up. The type of service that we received was reminiscent of days of the not to distant past when people would listen to your needs and help you. His professionalism is amazing! Thanks again Doug hope to see you soon for our next job.
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October 2022 by Jonathan Pajouh
What can I say other than delays, terrible communication, missing items from shipments, broken items being shipped and having to through third parties to only have the replacement items be shipped out arriving broken as well. You would expect that purchasing it from them directly you could avoid all of these things but nope. Once you've paid for everything the customer service goes to trash. Very unprofessional. Read the other negative reviews on the page. It all makes sense now, even though we were hoping this wouldn't be the case for us.
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September 2022 by Eleni Paparoannou
I'm getting a house built & wanted some help navigating through the store..My goal was to make a decision on a tub,sink, shower, faucets and cabinets for 3 bathrooms, i felt unwelcomed. One person acknowledged me, but she was a trainee. At some point, she asked a gentleman for clarity on Information I needed..I attempted to eleborate for further assistance & he completely ignored me. I'm assuming he's a manager.I'm writing this review,, because I don't want anyone else to feel the way I felt today. It was SAD! I'm hoping this review soften this man heart to want to be @ a minimum humane.
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September 2022 by James C.
I just purchased a home whit a Kohler touchless toilet. WHAT AN INCREDIBLE PIECE OF JUNK. When it is working (which is about 1/3 of the time), it runs through batteries at a very expensive pace. You end up having to take the lid off the back of the toilet and reach in to pull up the chain ... the exact opposite experience that a touchless toilet is supposed to deliver.To add insult onto injury, when I wrote a similar Google review, Kohler sent me an email with a message to address the situation. The link went to an error site. So even their customer service and technology is junk.DO NOT BUY FROM THIS COMPANY!!!!!
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August 2022 by Janet von Kohn
If you've ever done any remodeling, you know it can be stressful and never goes the way you expected, particularly when supply chain causes delays. Barbara, was very helpful in choosing replacement faucets that met both our preference and the timeline. We will definitely be going again for the next project and know that the assistance we receive will be knowledgeable, considerate and thoughtful.
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June 2022 by svondoersten
Barbara is the best! We were renovating our master bathroom and originally I ordered my Kohler fixtures through build.com. However, several were out of stock, delayed, and one shipment even went missing! I called the Kohler store and spoke with Barbara. She was so friendly and did everything she could in such a prompt manor. She was able to get me all the fixtures I needed and I had no delay in my renovation! Next time I have a project I am ordering everything through her!
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June 2022 by Jane Ching
It’s a great place that you can find upscale faucets. We are very lucky to have Barbara Sammon to help us to place the item we want not only in stock but also with an amazing price. Barbara is caring about our satisfaction for the product. Highly appreciate for her service!!
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June 2022 by Michele Hernandez
Ask for Barbara Sammon at the Kohler Store on McKinney Avenue. She has been an amazing help and resource for us during our remodeling. Barbara goes above and beyond. This store has a great selection of Kohler Products. Going back when we do our kitchen!
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June 2022 by David Dotson
Barbara shared with us she’s been here for less than a year but our experience was like she’s been in sales forever. Knowledgeable and very pleasant to work with. Great job Barbara!
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June 2022 by Samantha V.
I worked with Barbara and she was awesome! Originally I had ordered many of my Kohler fixtures for my master bathroom through build.com, but several were running late, out of stock and one shipment actually went missing! While in the middle of my renovation, two times I reached out to Barbara and she was able to help me secure the parts that I needed and in a super fast manor so I didn't lose anytime during the renovation. Next time I have a project I am going to go straight to her and order everything from her directly! I highly recommend Kohler products and working with Barbara!
