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February 2022 by Chris W.
If you're looking for "fresher than fresh" produce, then DO NOT shop at this Kroger location. I just visited this Kroger, because it's near my home, and needed some ingredients for a pasta dish that I make. It calls for fresh spinach, so I bought two bundles at $1.99/each. Take a look and you be the judge. Once I removed the wire twist to wash the spinach, I noticed several rotten and slimy leaves throughout each bundle. As far as I know, "fresher than fresh" is not possible and completely subjective. So, I guess that's why Kroger is spending millions of dollars in marketing and advertising to only fall down and fail miserably. This is not a pandemic or lack of truck drivers issue, but an internal upper management issue within the Kroger brand; beginning with the regional operations manager. Oh, and we business owners/working people that often work 12-14 hour days really appreciate your meat department being completely shut down at 6:22pm. It really shows your commitment to the local community that you service and falsely advertise to. Please clean house and get it together
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January 2022 by J. M.
This is the absolute worst Kroger store in all of Texas. I recommend driving further before assuming this location is anywhere close to the level of service you expect from other Kroger stores.
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November 2021 by Stephan M.
Ordered curbside from this place, and they said they will call when it's ready. I call back and ask for a time and they didn't not give me one. So I wait then check in at home, and get a call immediately saying it will be ready at 4. No thanks I'm coming in now.
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September 2021 by James C.
If I could give zero stars, I would. This is possibly the worst-run business of any kind I've ever had to endure. There have been times that there are no carts and no hand baskets available, no plastic bags in the produce section and only one cashier working. I'm surprised this place hasn't just disintegrated into thin air.
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September 2021 by Prescilla M.
This Kroger's has a manager named tj. why am i talking about tj? Well mr tj thought it would be delightful to be racist to a customer in self check out and accuse her of theft. He wasn't the only on who made the woman feel targeted and harassed. Oh no sir he was not the one to make this beautiful woman's experience horrible But so did the man who looks like he is giving birth to not 1 but 9 other babies. Maybe 2 other employees. As well. They made her feel as if she couldn't defend herself or her daughter who was randomly included into the situation. Is Kroger's stooping low to allowing the insensitive racist comments and rude behavior be said to customers ? Im ashamed to even be a Kroger's customer. I am going to stop going! Fire everyone involved and ban horrible customers to prevent any customers from protesting. Watch the full video to see all those involved
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September 2021 by Melissa A.
Racist a** store! Jeff the store lead or whoever he is, is discriminatory toward POC. Follows, threatens and talks down to POC. Uses his position to do this as well. There are viral videos online rn showing his racist behavior and KROGER is supporting it. Disgusting. I'll never shop here or recommend it.
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August 2021 by Arrina G.
The pharmacy staff at this Kroger is terrible. They just stare at you if you need to ask a question. Very rude. I have been talked down to too many times at this pharmacy. Am leaving for another pharmacy.
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June 2021 by Jimmy K.
This is our friendly neighborhood supermarket. We shop here for most things. I say most things because the fish/meat selection is just ok. The staff is friendly. They have several self checkouts so you can get in and out fairly quick. Accumulating points throughout the month to use for fuel savings across the street is an added bonus.
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May 2021 by Susan B.
I have yet another issue with this store. Watch the register. While you think you are getting an item on sale it will ring up full price. This has happened to me on more than one occasion in addition this has happened to other people I know.
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April 2021 by Connie F.
Worst experience EVER in the curbside pick up. They got my order wrong 3 times. The first time they gave me the wrong order and I had to take it back up there to switch it out. I waited forever in the parking place, even though I called the number on the sign and gave them my parking space number. There was one other car waiting for groceries. Just two of us! Once I got back home with the correct order, there was nothing correct about it. Wrong flavor Gatorade, but no one said they were substituting. Another grocery item was wrong as well. I called them for the third time and asked for a supervisor. They put me on hold two times and the third time, it just kept ringing with no one answering. Never again! I guess I'll move to Tom Thumb.
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April 2021 by Wayne H.
Surprised to see a 2 star rating at this place. I previously used Albertsons drive up and go but their service became horrible. I tried this Kroger locations drive up and go for the first time and it was amazing. It's worth the extra few minutes to drive here
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March 2021 by Donny Triplett
My order was not correct and when I called customer service I was hung up on. After 20 years of doing business I would expect better than that.
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November 2020 by Jennifer Scarbrough
Most of the managers are very rude.
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July 2020 by Tommy W.
This Kroger apparently doesn't enforce COVID-19 health restrictions. I was in last night and some dude was walking all over the store without a mask or facial cover of any kind. Nor did he seem to care much about social distancing. Not a single employee said anything to him or seemed to even care. Yet another reason why this Kroger is easily the worst grocery store in Dallas.
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July 2020 by Joanna Vatsis
Do not count on Kroger for respecting your time. I placed an order last night. The offered an 8:00 pm pick up. As I was getting ready to leave for my pick up, I got a call from Kroger, they said that they did not have enough time to get them together. I said ok. They asked me to come at 9:00 am and I agreed to do so.
