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March 2024 by Jonathan D.
This is the works Kroger I've had any experience with. I'll start by saying security wouldn't let me come in with my bag. and he made me hand it over to him before I could come in the store. Security droped my bag right by the exit door and walked off. anyone could have picked up my bag on there way out. Right now I but but that was the thing though that's what I'm saying they don't know what the fuck is going on is he gonna take somebody's bag. the pharmacy talked days of me filling up for them to fill my prescription. mu dr called it in 4 days ago and it isnt ready. on top of all that they didn't have a worker show up for money services. so no one in the whole store could help me with a money order. and even worst all the wokers had the worst attitude because of my frustration with them. and no one careed to help. By far the worst kroger I've ever had an experience with and I do not recommend taking you service there.
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February 2024 by Chris A.
Absolutely awful pickup service today. Missing and incorrect items on top of having to waiting an hour and 15 minutes to get some of the items I ordered. Customer service was pretty awful as well as it seemed like no one wanted to really help with the issue.
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February 2024 by Adrian Rossino (gurdoman)
They claim they close at 12, even though they're supposed to close at 1, yet they actually close at 11pm because who cares about the store hours right?
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February 2024 by Frank C.
I was coming from the Gym to buy some protein sake and some food and the security guy didn't let me in becuase I had a duffle bag ! Loosing customers !
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February 2024 by Katty Strite
Please update opening hours… got off work late and needed to go to grocery store— Googled Kroger opening hours and said open until 1am, got there at 12am and door was locked. Frustrated.
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February 2024 by Destini Stephens
They don't stick to hours and will close 30 minutes to an hour early. The Kroger pick up people suck, I understand being under staffed but that doesn't mean you ger rude and give the wrong orders to customers either. I legit will never come back her.
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February 2024 by C denn
Awful! They stop Black people who have man bags from going into the store. I've had a problem. I keep my medications and wallet in this small backpack. Took Uber to Mockingbird Kroger. No issues what do ever with having a backpack. PLEASE CLOSE CAPITAL KROGER DOWN AND IMMEDIATELY PUT IN H-E-B !
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February 2024 by April Lawrence
If I could I would give no stars. they always mess my order up two or three items areMissing no refund just sad.
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February 2024 by Stu DeWitt
Really great store. Very convenient, with competitive pricing. I ride a bicycle, and I shop here a lot. I also use the pharmacy as it is also very convenient.Today, there was a bicycle parked at the bicycle rack near the pharmacy. I shopped for over an hour, and the bike was still there when I finished, so it's a safe assumption that it may belong to an employee. If so, could management ask them not to TAKE UP THE WHOLE FREAKIN' BIKE RACK!!!Thank you.
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December 2023 by Osmar Gonzales
Today.December -5-23-5 Star of the Worst -Do not go shopping here.They will profile you and assault you.For caring a. back pack.Regardless of your appearance, expensive wardrobe or cheaper.Is Christmas season and I realize that for this individuals anybody with a backpack walking in the store should be a Thief.-Is what they believe -Very Disrespectful, and their Malicious Intent is displayed in their criminal Behavior, with treats of violence.HASHTAGS is their goal.Not recommended for TouristsYou only looking for groceries shopping , and you ending fixing Legal decisions.Do Not go shopping hereThey intentionally get you in trouble,aware of what they doing is wrong.But they do it Anyways.Terrible people.After a while I give them another chance to review them after a visit.It went wrong sense the very beginning.The Security guard Almost assaulted me.Because I was caring a back pack.He said he doesn't trust Mexicans.Happens that I am a Creole person not Mexican.And bless be the Mexican peopleHe was confused me with100% DEFECATE, CRIMINAL, NASTY, BEHAVIOR.TERRIBLE, AWFUL.I WAS VICTIM OF CRIMINAL BULLYING BEHAVIOR, INSIDE THIS STORE.SERIOUS SITUATION.Stand UpAgainst BullyingReportTo the proper Authorities.This people criminales.I work for a Law FirmIn Downtown Dallas .I am a Color Professional Men.Who's pay his own billsAnd Don't go AroundJudging, people Business .I have beenKroger's customerFor more than 20 yearsNot specifically that store.Mostly Mockingbirdand they aregood customer service .This is My History. --I was in this store 5-29-22Around 8:20Out 8:47 PM.Cashier was TaylorCaring aSilver VersaceBackpack.While I was enteringI was confrontedBy a police officerThat I needto leave my backpackAt the front.I had beingvictim of robbery,-I did refuse in the beginningBut , the police officerPromise me to take care of that.An I was ok with that.Right next to meWas a 20 somethingyears oldOne African- American employeeBlue shirt, black pantsWearing prescription glasses.With a BreathSmelling like Manure.He asked me..how long would you take?I replied, about 25 minutes.He answered, well ,we about to close !But ..the police officer responded.Is ok go get your stuff !!So ..I approach to shopping.It took me about that time.I was coming backwith only two items. -And he still standingAt the cashier register. -So.. I started a conversation.Explaining, to himmy first amendment rights.That I a believeI have been profile , Politely .But.. I'm a ear handicapAnd I do speak Loudly.I believe, you don't have to curse.To make a statement.This individualAsked meTo be quite.I said, Excuse me?Who are you. -He replied.I'm The oneWho's going to assault you(He used vulgar, nasty defecate language , criminal behavior).He was ready to Attack me.And I was readyTo Bear Spray his face.But... The Manager , the police officer and a mix African- American woman, was holding him back.... because This vulgar CriminalWas trying to assaulted meThis very same moment.The manager, finallyPulled him, outsideTrying to calming down..This man is a Vulgar CriminalI pay for the Items .And in Red AlertI was leaving the BuildingThe police officerTrying to keep the controlIn this very compromise moment.He was very professional.Respectful.I keep my coolAnd I walked out
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November 2023 by Bryan M.
Kroger on Blackburn is the best. I love their sushi. bla bla bla Krogers yeah yeah yeah.
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November 2023 by Brandi B.
I always tend to end up at this Kroger because it's the closest one to my house. Parking can easily because an issue here because it's an apartment complex, a gym and a bank all sharing the same parking lot so it can easily become congested. The fruit can be hit or miss but I do love their vegetables and fresh seafood. They RARELY have their registers open so self check out line is usually pretty long. I've come across some great people that work here but I've also come across several that weren't the nicest. They recently did a renovation and now have a nice Starbucks so that's always a plus!
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November 2023 by Julia Arizpe
The produce section had so many things that were molded and all the lettuce was on the floor in a box, clearly they don't care about food safety! The cashier Sue started checking me out. She repeatedly told her manager to not have any more guest to her line because she needed to use the restroom. I tried hurrying up and getting out of there so she can do what she needs to do. The girl that was supposed to be bagging was on her phone and wasn't bagging anything. The cashier kept throwing my items in my bags so she can hurry up, my bread was torn and my eggs got broken! I tried explaining how i am an Instacart shopper and the cashier already completed the transaction without finishing scanning my items i couldn't do anything about it but pay out of my own pocket for her mistakes. When i saw the manager fix this problem for another lady in line i asked for the same solution, she said she cant do it for me.So the cashier was throwing my groceries, She messed up my order because SHE was in a rush, the manager couldn't solve the same problem she solved with another customer, had to pay out of pocket for something that wasn't my fault and i had to sit there and wait for her to come out the restroom so i can get my receipt. then the manager had to nerve to say i snatched my receipt when i didn't! Are you serious? i did not make a big scene because i had my child and i am pregnant but she would have heard it from me! How about you fix your employees attitudes and demeanors for mistakes they make? Sorry excuse for a store manager! Disgusting store and disrespectful staff.
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November 2023 by Angel Hernandez
I have visited this location a couple of times since it is near the place where I work. It's very unfortunate that the only pleasant experience I have encountered it was because there was no human interaction. Their customer service is very poor from management with a snappy attitude to very rude cashiers. They all look like they hate their work. I would not recommend anyone to visit this location. It's very obvious they are not customer orientated. Hopefully, corporate could address their lack of customer service.
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October 2023 by Sean S.
Obnoxious, aggressive Spectrum salespeople at a small table today immediately when I walked in the door. Very uncomfortable and anxiety inducing. I should have turned around and not even walked in the door as soon as I saw them. Those people who hand out alcohol samples in stores and such also give me anxiety, so maybe it's just me. Not sure why Kroger would have allowed an outside business to aggressively bother people on their way into the store.