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March 2024 by Cindy C.
Watch your cart. Prices are not as advertized!! Charged FULL price. Ended up not getting items.
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February 2024 by Walt J.
I have decided not to return to this store at this location going forward. I have had to use my time and gas to return 2 items. One return was over stale chips, the other frozen chicken that was spoiled (horrid smell). None of the employees that helped me with unfortunate return were really helpful as well as one manager that honestly had no interest with my returns and/or disappointment. There are roaches throughout the store as well as rude employees, high prices and never, ever, never enough check-out lines open. At this point, I don't have anything positive to say about this store. I would like to mention also that the SERVICE DESK was "roped off" and closed, as it usual is! Does anyone blame me for complaining here? I would think I would be positively rewarded for not filing multiple complaints instead of this single complaint. NO ONE EVER SAID TO ME: "I'm Sorry", not on a single visit!
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February 2024 by David Conner
Large, beautiful store . Traditional, grocery store layout. Fully stocked shelves. Take away one star. We’re having lots of self check out, but only one cashier.
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February 2024 by Andrea Wade
Money counter does not open on time had us waiting in line for 30 minutes
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December 2023 by Samuel Melcher
Today, was my last day using this Kroger. At checkout I messed up and needed assistance. A lady named Kendra came and scanned her tag then yelled at me to walk the eggs to the end of the belt. On the screen I had only scanned the milk so I was confused. I raised my voice back at her and told her to look at the screen. Later I asked another lady to get me a manager. Some lady out of uniform came up to me saying she was the manager on duty and asked me what happened when I said that Kendra came up to me and yelled at me and didn’t even help me one of Kendra’s coworkers spoke up and said they had three witnesses that said otherwise. This upset me and I said I wanted to her her side of the story then. I was upset and yelling so they called the security guard to remove me. That was the end of the conflict. I stood my ground, called non emergency dallas police and asked for a cop to come out to the store so I could make a report. I only left the store when the police dispatcher asked me to wait outside for the police.
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November 2023 by Gusto B
The store is a great location center of the city approximately close too downtown and located uptown.the workers are great even short with staff,store clean most part, outside needs work homelessness and trash The overall its great store fully stockProduce area filled workers are goodManagement need too be located if issues otherwise good storedon't see.
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November 2023 by Teresa Taylor
I made an order at the bakery yesterday with a pick up time of 3 p.m. today. When I attempted to call the bakery and the manager several times starting at 9 a.m. to 3 p.m . to let them know I was going to be there at 6:30 p.m. no one responded except one guy who transferred me to the manager where the phone rung endlessly. Poor Customer Service!!!
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November 2023 by Alfonsina Gomez
Nice krogers, self checkout goes by fast. There is a western union and it is always open not sure at what time they close it but it works. The store is very clean and employees seem to be nice.
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November 2023 by MentorT G.
Would avoid if possible. Service is absolutely horrible , after checking out I left a bag there that I didn't realize, I had to wait out side for an Uber for about 10 min and definitely enough time for someone to run it out to me. After calling the first time I asked if there was any way to help get it to me since I travel for work and don't have a means of transportation. But the person said no with no willingness to help and hung up. I've been on hold for over an hour trying to get what was left behind refunded but no one has answered. Definitely will be looking elsewhere to buy food and groceries from now on.
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September 2023 by Curtis Bryant
Let’s be honest, you’re only coming here because HEB isn’t in Dallas yet. If you’re a list shopper, this Kroger can be very frustrating as items are frequently out. The prices are good, but they rarely staff up to peak demand
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September 2023 by Big Ab
I was told I couldn’t come in even though the store closes at 1am I pulled up at 10:40pm and the young man at the front door denied me entry and proceeded to let these customers in without any hesitation
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September 2023 by Jennifer Garcia
Cashier not very nice I asked if they had a baby formula I needed she didn’t even hesitate to look what I was looking for and she was like “well do you see it there” Rudeee!! I don’t live in Dallas so I’m not familiar where the things are at In the store . If you going to work at least be F! Nice atleast act that’s why they pay to help out…
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September 2023 by Kaitlyn Nicholson
Homeless people everywhere starting fights in the parking lots and harassing you on your way in. Never any carts in the store, I always have to turn back around and walk to get one from outside. I refuse to buy meat from here, it’s always discolored and nasty looking. And they have a section of sale meats that are all very green/out of date/ gone bad. I’m almost positive it has to be illegal to sell that. On top of that they’re supposed to close at 1am and they always close early at 11 for no reason at all.
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September 2023 by Tyler Alleman
WHY DO THEY RANDOMLY CLOSE AT 11PM INSTEAD OF 1AM? This is the only grocery store in the area and I depend on going there after work (2nd shift) and MULTIPLE times now I've needed to get groceries and it's closed at 11pm for no posted reason, even though they've gone far enough to print a peice of paper that that's states they've closed early. IF YOU NEED TO CLOSE AT 11PM THEN DONT HAVE YOUR TIMES POSTED ONLINE FOR 1AM! it doesn't make sense to close early for being "short staffed" when all you have is self-checkout anyways... crazy. I'll be going to another grocery store even if I have to drive further from now on
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August 2023 by Ana C.
I love shopping my neighborhood Kroger. They. Have good prices and great service and they put on meaningful sales every week. The produce is fresh, the meat is excellent and the bathrooms are clean. The Kroger on Bellaire and Pioeline in Hurst is well run.