October 2020 by Ana Menendez
The TO GO is a hot mess. Ordered online, when I got there to pick up my order, no one answered the phone. Then I went inside, grubhub, Uber, people pick up order, .... all waiting. There should be 2 lines Togo. One for the online order and one to order Togo in store. Will not be coming back. Get it together and organize yourself.
October 2020 by Joshua Westover
So I really enjoy this food and I came and placed an order to go, I got home and the order was wrong I think between the masks and levels of background noise muffled what I wanted to have, so I get home and realized my sandwiches whereby sandwiches they where crissonts I called and spoke to a miss jada I believe was her name she was MOD she was sweet as can be and so costumer service forward she took care of everything I applaud her kindness in this world we live in now with COVID and such she went above and beyond for us Thank You so very much. We will defiantly be back again that and I love their tomato soup it’s to die for lol.
October 2020 by A Stout
One of my favorite spots to grab something to eat. awesome location, clean, and great customer service. Very good job!
October 2020 by Trent Raby
Fantastic french bakery. The prices are great too!
October 2020 by Patricia Davis
One consistent in life is la Madeleine. Staff were friendly fulfilled my order quickly food was fresh and delicious this is one of my favorite la Madeleine's locations. Plenty of space for social distancing
October 2020 by Amelia Jensen
I love this place, great food & service. Looking forward to coming back with my relatives. Prices are reasonable. Menu is like a place in San Francisco I loved.
October 2020 by Daisy P
Service is awesome even when they are busy. The service here is outstanding.
September 2020 by Jack M.
Solely because of how poor the customer service is they act like you are not there and will just continue on like you don't exist.
September 2020 by Jasmine P.
La Madeleine is the coziest restaurant. It's perfect for a rainy day & their hot chocolate is amazing. They also give student discounts when you show ID, which is a big plus!!! It was the perfect place for me and my Bumble BFF to meet up!! They are also keeping up with social distance practices & they have GrubHub to go incase you don't want to dine in!
September 2020 by Alejandro Pérez
Great service all the staff did incredible job we come back soon
August 2020 by Irene Bruno
Too much dressing on the ceasar salad and the chicken was cut too big in the chicken salad.
August 2020 by Mike Byrd
the staff was very helpful and observant. prices are reasonable i would say.
August 2020 by Paige M.
Worst La Madeleine ever simply because of their horrible customer service. Yesterday I placed an online order through their website but quickly realized I needed to cancel it, so I called the store and requested that they cancel the order 20 minutes in advance. I was told that I would need to cancel it myself through the app, only to find zero way to do this because there is literally no option for it offered on the app. I also checked the website and confirmation email, both of which stated to call the store if I needed to make changes to my order. So I called the store once again to let them know that I was unable to cancel it so they would need to do it on their end. They said they would take care of it, yet I have still not received any confirmation that my order was cancelled. This morning, I called the store for a 3rd time, at which point I was transferred to the rudest manager I've ever spoken to. He's disrespectful as hell and he honestly just spoke down to me after I politely explained my situation; he literally said to me "next time just pick up your food like you're supposed to." ....Like seriously dude? Sometimes things happen, circumstances and plans change. We deserve companies that accommodate us and understand our needs in the event that we're unable to pickup an order, ESPECIALLY in the middle of a global pandemic. Not to mention, it turns out the employee I spoke to yesterday who promised they'd cancel it apparently just straight up lied to my face? The manager I spoke to today said he'd cancel it which obviously means the other guy just decided not to. Dope. Manager then spouted a bunch of bullsh*t about how I wouldn't get an email confirming my cancellation bc their online ordering system is through some third party, blah blah blah. Still waiting on my refund and I'm starting to think I'll never get it.
August 2020 by Amber Z.
I've been eating at La Madeleine since I was a small child, and have always enjoyed their food. Whether you're in the mood for a Caesar salad and cup of their delicious tomato basil soup or something more hearty like their beef Bourguignon, the food never disappoints. And the pastries are to die for. I can't visit without ordering the chocolate almond croissant!
August 2020 by Kenneth G W.
Only one review since the pandemic, so here you go. A companion and I went to this restaurant a couple weeks ago and were quite disappointed. First: the girl that made our salads was wearing plastic gloves, and that's cool, but then she handled the cash register and checkout in the same gloves. Then she went back and prepared meals for other customers wearing the SAME GLOVES. Plastic gloves are super cheap, so this kid was just being lazy. Second: we went outside to sit at an outdoor table. It was still dirty from the last customer, and the next table had dried bird poop on it. What happened to covid sanitation people? So, I wrote them up in an email and sent it to their corporate offices. No response. Then I wrote them a Google review, and they responded. They said "sorry you had a bad experience, relate this to our corporate office". I kid you not. These people clearly are not prepared to keep their customers safe. We'll not be back.
July 2020 by David Foree
The food is great and well priced for the quality. Well worth the wait to get it.
July 2020 by Brandon Plummer
Excessively difficult to order food from and to have delivered. Would have loved to support this location with consistent business since I cater lunches often but I was met with a variety of excuses as to why they can’t deliver my food. Will be taking my business elsewhere in the future.
July 2020 by Mario portillo
today's experience was the worst experience I've ever had in my entire life 57 minutes to get one entree one salad and a drink this is ridiculous. The people at the mockingbird la Madeleine are the worst everthey didn't know what they were doing they gave me someone else's order I had to give it back to him who knows what they did to it. If I could write them low or I would come on people your service is terrible.
July 2020 by Debbie R.
We ordered at 4:53pm. Only two other tables of guests besides us. When we ordered, the cashier had no idea what was in two different sandwiches. She didn't offer to go find out. My husband asked for mustard instead of mayo and yep, it had mayo and no mustard. When he pointed it out, they acted clueless why he was sending it back. When they brought it out the second time, all they did was add mustard. The mayo was still there. We waited 20 minutes for the sandwich to arrive finally the way he ordered it. Terrible management for not training their employees properly. We e been eating there for 35+ years. Never again.
July 2020 by Kenneth Wilk
Had dinner here Friday, June 26, about 6:30pm. Third visit since Dallas started opening up, but it will be my last. The young lady making my salad did so with dirty gloves. She handled the cash register for people before us, and then made our salads with the same gloves. She should have put on new gloves for each new customer, like Subway sandwich shop does. This is proper protocol even before COVID. Next, I sat at the tables outside, AND THEY WERE DIRTY. Food stains on one table and dried bird poop on another. I thought they were supposed to be sanitizing their tables and equipment. Goodbye La Madeleine.
July 2020 by celeste d.
I can see why the reviews are bad. Popped in for eggs and bacon before an appt and somehow they managed to make that a bad experience. The bacon was clearly old and it was cold. The eggs were not seasoned and they were watery. Imagine a holiday inn buffet.
May 2020 by Heather D.
Lunch at La Madeleine is the closest thing to going to Paris, France that you will find in Texas. NOT Paris, Texas y'all!!! My favorite lunch combination is the "salad sampler". The magical combination starts with a classic cup of tomato basil soup (substituting for a salad) which is always the perfect mixture of cream + tomato topped with some fresh cracked pepper & sopped up with a slice of La Madeleine multigrain bread. The fat free chicken Caesar salad lightly dressed with light croutons and strawberries Romanoff with the sweet, cream sauce on the side is delightful. This is pure ladies' lunch perfection. Also, my kiddos love the French country breakfast which is served all day! I also adore the Tex-French accents that the staff use while dining there. It's worth a visit. Bon Appetite y'all!!!
May 2020 by C L.
Put in an order last night with the pickup time at 11am. I arrived at la Madeleine over here near SMU and guess what? My order hasn't even been started. What's the point of putting in an order a day in advance. They open at 7am they had plenty of time to prepare for my order. I waited 35 minutes before they finally came out with my order. Looks like they put it in when I got there. GARBAGE.
February 2020 by Kirsten R.
Terrible service this am at airport. Cashier snatched my money and waived me off. Great Job La Madeleine. Sound like you need to do some customer service training.
February 2020 by Stephanie Bolton
So good great meetup location for lunch. Great options.
January 2020 by Arizona Love
Love this restaurant the cashiers and staff are fantastic... cozy comfy location. Date night is great to go have dinner there.
January 2020 by John Hardman
I have always liked this place, and am aware it's the original of what is now a fairly large chain of restaurants. I'm glad it has retained it's charm. My son has worked at a la Madeline location in another state and it was just a bad restaurant. Coming back to this one is always a breath of fresh air, and my favorite la Madeline dishes are always great here
January 2020 by Vasti Cruz
Tomato Basil Soup! The best in town and I have ever had! So delicious. The salads are yummy and of course the pastries are so good!!!! Enjoy it all.
January 2020 by Mark D
Lots of dirty tables. Friendly staff. Good desserts.Did not eat entrees, just dessert. They were fresh. They warmed my cookies upon request.
January 2020 by Andrea Menkins
Last month, I placed an order on grubhub for la Madeleine's.....They left off my pasta salad. I called and was told, the next time I come in, they will give me my pasta salad. I haven't made it to the store, but I did place another order...….not only did they put my pasta salad in my bag, they gave me a tart! Not only is the food great, but the customer service, is outstanding!!!!