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November 2023 by brittney lankin
The hotel is surrounded by homeless people in tents. The first room 320 I got there was stains on the couch, the bathroom shower floor was dirty and the lamp didn’t work. I went to the front desk and Katherine reached out to the cleaning manager who doesn’t speak English. It took about thirty mins for her to come to the room because I had to stop her in the hallway. She stated she was given the wrong room number. We had to communicate via Google translation. She then informed front desk it couldn’t be clean and to change my room. I was then moved to room 417 in which that couch had more cum stains visible to the eye. The floor had food and a tips on it. The wall socket looked like it was blew out as well. I went back to the desk and asked Katherine was all the rooms half cleaned and looked like that and she said yes. I was very disappointed and ask for extra towels and sheets to clean it myself because I didn’t feel like looking for another hotel and going through the same thing since I’m an out of towner.Rooms: 320 and 417 need the couches steam cleaned.
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November 2023 by Samantha Nestell
Booked this hotel 2 weeks in advance. Checked in and our room was dirty. Told, Katherine the front desk associate and she said she’d send house keeping. Waited 40 minutes and went back down to say the room was still dirty. She said she’d text housekeeping. 30 minutes later the housekeeper showed up and saw the room and said she’d tell the front desk for us to change rooms. After about 20 more minutes with no word we went back to the front desk. Katherine informed us that her manager said we could cancel the reservation if we didn’t like the room, because they had no availability. While we waited in the lobby for her to call the manger two men walked up to the counter and asked how much a room was a night and she told them $250. So, apparently rooms were available. We just wanted a clean room since the room was booked and paid for. Finally we decided to cancel our reservation per her and the managers offer of sleep in the dirty room or leave. When “checking out” she refused to give us a copy of our cancellation so we could get a refund from Expedia. Absolutely, do not recommend staying here. Inserted are photos from the room including the hair all over the tub, toilet and sink. Carpets that clearly weren’t vacuumed, the leaking ceiling and a broken lamp.Rooms: Described as “two queen bed” but it was two full beds. No cleaned, shaved hair all over the bathroom, not vacuumed. Broken appliances and a hole in the ceiling from a water leak.
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November 2023 by mack jaber
I could not believe how rude the staff are. I showed him a picture of the towels I had in the room and ur was disgusting It looked like it had poop on it. And he loved them and he said, why didn’t you call me? I could’ve gave you a better towel. No apology no responsibility whatsoever. I am surprise that Wyndham hotels got this low. I will never ever stay there again.Food & drinks: I put up all the dirty towels. I did not complain until the following day when I showed him the picture as I was checking out. I went downstairs to get a cuppa coffee and I couldn’t believe how bad it tasted. I could have been drinking dishwater that’s how bad it was. I threw my cup in the trash and I left. The 7-Eleven coffee was 10 million times better than their coffee. How cheap can I hotel be. I have paid $183 for one night. That’s just not right.
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November 2023 by Jason Myrick
First, I paid for a double queen room. Was given a 1 King suite and not comped. I needed two beds. All other hotels were booked full by the time I checked in. Took the room. The mattress bed had stains all over it and they only offered sheets. None of the TVs worked and none of the table lamps worked. Breakfast is instant powdered egg type and should not be consumed. I do not recommend.
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November 2023 by Justin Morgan
I booked a two night stay here to visit family. I was able to get checked in no problem and the room was acceptable. However the room was located directly across from the elevators and storage room. All night I kept hearing doors slamming and even early in the morning, really got no sleep. I checked out early and have been trying to reach Mike the manager for a refund and have had no response in 3 days. If you need assistance of any kind don't count on this place.
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September 2023 by Destiny Danas
We chose to stay here because the website said it was family-friendly and it was very affordable. There were a lot of other families with small children which felt good because we had 2 toddlers of our own. I love how smoking is not allowed inside the building which is a huge plus.The only downside was the breakfast, it gave my husband, son and I an upset stomach but other than that the hotel was pretty nice.
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September 2023 by Shae Taylor
I shouldn’t expect much out of a 2.5 star hotel but I couldn’t help but feel disgusted. Pictures were definitely deceiving. My stay was $145 + a $50 deposit that I didn’t know about until check-in. My room wasn’t swept, counters weren’t wiped down (food crumbs) and I’m not even 100% sure a new comforter was put on (spotted what it looked like to be Cheeto stains lol). Upside, breakfast was good. But I’m never staying here again!
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August 2023 by Daniel
Staff was really friendly when we came in but when we got to our room the a/c was outdated and the bathroom is kinda in disrepair. With cracks and rust towards the bottom. The couch in the room had visible “human fluid” on the couch, which was to say really gross… The area is next to the highway in a really bad area, we were towing a uhaul trailer and I was worrying all night that something would happen. Overall the hotel was $91.00, so it should’ve been expected, if your towing a trailer I’d find something else in a town not in Dallas as crime here is rampant.
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August 2023 by alex Loya
Terrible place for starters it was disgusting the service was poor and people that weren't even booked at the hotel were in and out washing off in the restrooms and even sleeping in there. I contacted the night manager nothing was done traveling with my sister I felt it was unsafe to even walk downstairs there was vomit upon check-in on the elevator all until the next day no one cleaned! The place reeked of marijuana, there were no channels on the tv but infomercials and sports the manager stated "they are being updated" for the price this was the worst stop I've made! Don't recommend for families stained carpets and moldy showers good thing we only stopped for work cause the stay was definitely not pleasant be ready with earplugs people go up and down the halls yelling looking for people in rooms felt like hostel and even then those are a better nights rest at time. housekeeping was great the managers were horrible and have no customer service or bedside manners. never again!
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August 2023 by Angelina Bandera
I am not one to complain, but I feel at this point I have to. This was the worst hotel that I have ever stayed at. The room was dirty ceiling was falling apart. The bedding had stains on it. The mattress was stained. Restroom wasn’t cleaned the room smell like urine never again will I use this hotel and I recommend not to book this place at all front desk was so unprofessional and rude there was banana peel in the elevator and syrup. It was just plain disgusting . If I could I would give it a 0 stars
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July 2023 by Catrina C
The rooms were very clean except for the little linen closet, super odd smell coming from there.. the pool was very clean but they lacked towel service. The breakfast was great for people who don’t have diets, but I feel they should offer sugar free options as well for some who may have diabetes or others. I definitely enjoyed our stay and normally prefer la Quinta hotels over any others.
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July 2023 by Jessica Aguilar
The hotel is decent and it is 15 minutes from downtown. I stayed this past weekend for the Dallas fan expo and did not have any issues. I did see an old stain on the carpet that looked like a coffee stain. The tv wasn't working but it did not bothered me since I was out all day for the convention. Breakfast was decent, they had waffles, 3 different types of cereal, eggs, bread and bagels, orange and apple juice, water, sausages, bananas, apples.
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May 2023 by Jer4JudMoyers
Overall, this hotel was good. I was very Leary because of the other reviews out there weren't positive. Our room was clean, but yes the carpets need to be cleaned in the hallways. Our bathroom faucet was loose, but it still worked. The bed was extremely comfortable. The 1st night, our neighbors were really loud, but the hotel took care of it quickly. So customer service was great. They even gave me extra soap and shampoo when we needed it as well.
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May 2023 by Giggy Cash
I’m usually not one to complain, but I’m highly dissatisfied and extremely frustrated with La Quinta after this stay. After a long drive I had a room reserved at this location for my midway point in my travels. After I checked in, my first room was in complete disarray with garbage and sheets all over obviously. I went downstairs to explain to them that my room had been occupied and hasn’t been cleaned yet. So I was given a second room which seemed fine at first until I spotted a open needle just laying on the night stand. That was my breaking point with La Quinta, after showing them the needle they told me that I was out of luck because they had no other rooms available. So essentially my health was at risk and I was told to get over it or just get another room. I tried to get my money back but the worker had disappeared for roughly 20-30 minutes until a new worker came in to help me. They saw the evidence of both rooms and promptly gave me a 3rd room which had messy sheets. At this point I was too exhausted to say something so I just put up with it.After reading review from another customer with the same experience, I had to explain my situation given the fact that management tried to discredit them by saying they can’t prove that the needle and drugs found in the room was “real”. I’m done using La Quinta, I tried calling corporate and they offered me points that doesn’t even equate to the rooms value. Absolutely disgusting experience, STAY AWAY FROM THIS LOCATION!!The photos are of the nightstand, there is absolutely no denying that. Also the workers saw it, that can’t be denied either. As well as the messy sheets.
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March 2023 by Ashlie Diego
Very clean and renovated hotel. Staff was very nice.
