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February 2024 by Leslie Davis
I've always experienced great customer service whether a simple return, window shopping or purchasing.
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December 2023 by Kami Lane
Store clerk was on the phone with her “boss” instead helping customers. Really?
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March 2023 by Gabrielle Bittner
Great clean store, I come here once a quarter at least. Bought a pair of jeans, shirt, and some jewelry. I wasn’t welcomed and sometimes you don’t but the gesture is nice! Lady at the counter was nice, but I think they just were preoccupied! :) will come again, and will update next time!
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March 2023 by Maria Avila
Love loft so much
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December 2022 by Abhinav M
Helpful staff, great collection with heavy discounts.
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December 2022 by Angela C.
the cashiers are lazy and do not want to do their job, unwilling to help. I also called customer service and its the same unable to help have to contact the store. not trained correctly to process and order. trying to get my issue resolved for the past 3 days and getting the run around. DO NOT GO TO THIS LOCATION.
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January 2022 by Hailey Steele
Super nice people! Extremely helpful and attentive staff. The manager, Hannah, was amazing and helped me find the PERFECT outfit with some Christmas money I got. Some customers had APPALLING behavior while I was in there with my daughter and the staff were so professional and WAY nicer than those customers deserved. 10/10 customer service, we will definitely be back to this location.
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January 2022 by Heather Jones
Great customer service! They made sure I knew what was on sale and helped me pick out some cute pieces. Definitely my favorite Loft to shop at!
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January 2022 by Erin Chappell
Great location and customer service! Friendly and helpful. Manager on duty, Hannah, was especially helpful when I ran into trouble at the North Park location and came here to try to sort it out.
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December 2021 by Jessica Garcia
I came to the store the manager Brianna was the one in charge I came in I had several things in my hand no one offered a room she was at the register talking to another sales rep about really nothing pertaining to work. Once I got finished shopping I went to the registered stood at the cashier for 10 minutes no one came out to help me check out I called the store once it rang a rep can out of the back office.
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October 2021 by Krystle Befort
Super friendly staff that are very welcoming and helpful! I definitely like this location better than the one at NorthPark. Not only is staff nicer here but the location is a lot more convenient!
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September 2021 by Jaylin J.
I highly recommend skipping this particular Ann Taylor Loft location. The store is a rat's nest, the windows to the store are extremely dirty, the inventory is extremely sparce, the employees are rude, they may or may not allow you to try clothes on and when they do, they just point to the dressing room area and say that there should be an open room that you can use. When you go into the dressing room area there are no other customers trying clothes on and the doors are locked to all but one dressing room which is full of manikins. It's creepy. These people don't deserve your time or money. Pick a better location. I honestly think it is time to shut this one down.
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June 2021 by Jacquelin Xiquin
Staff was friendly and offered me a dressing room while I shopped. She hung my clothes up and thought that was nice of her. And then I had another lady offer to hang my clothes and I told her yes. While I went to the fitting room, I noticed I was missing the rest of my clothes. I looked around and couldn't find them, I thought maybe an associate put them back. Come to find out someone purchased them. I was very disappointed because the associates did not look over my clothes in the fitting room. I appreciate the helpfulness of offering, but maybe a pair of eyes in the fitting room would've helped. Also felt the associate was rude and didn't ask me for my # number for my rewards but she asked the lady before me. Definitely did not receive the same level of customer service which was very disappointing.
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April 2021 by Michelle T.
Can more businesses PLEASE update hours? In checking Yelp today 4.26.2021 store hours said open until 7pm, arrived at 6:30pm to hours on the door saying 6pm. This is not the first place this has happened to me recently, but the COVID excuse is getting really old and when people who actually who want support brick and mortar shops show up to shop in person it really is a terrible customer experience.
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November 2020 by Mr. Whale
Horrible horrible customer service. Don't go to this store if you are of a minority group.\ By looking at all the reviews, which the store managers don't seem to care about, unless your name is Rachel, you will be treated like you don't matter. I wish I could give 0 stars.
