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February 2024 by Jesse Garay
Not good
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February 2024 by Mary Roden
The worst Lowes I have ever went to , the customer service is very bad , and the delivery is the worst , they need to be shut down!!
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February 2024 by David Conner
Do you think the holiday items would’ve been condensed and merchandised in a corner when there’s low volume. Not the case. It is scattered to the four corners of the store in small stacks that makes it look like it’s nothing, but in the way.
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January 2024 by james staten vann
Great Pro Desk ?Jeanne
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January 2024 by Christopher Soria
Found what we needed!
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January 2024 by Crystal Esquivel - Hernandez
I needed help to locating specific things to fix a busted pipe. Two employees were standing in the section I needed and when I asked where I could locate (had broken items in hand) said items they just said try other side and went back to their conversation. Employees name were Javi and Javier.
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January 2024 by JD Martinsen
Fantastic, great job too!
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January 2024 by Andree Vera
It was my 1st time doing order pick and the young lady in the customer service area was very nice and helpful.
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January 2024 by Julia Pereyra
I went to this place because the system says they have portable washing machinesIt's a lie they don't have them thereThey only sell them onlineHow awful
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January 2024 by Denise Leismer
I will be returning to the Lowe’s in Richardson. They have great customer service in the appliance department.
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January 2024 by Adam “Chucky” Sotero
Great location
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January 2024 by Sharon Carter
Great customer Service
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December 2023 by Paula M.
I went to this store to purchase a washer and dryer. The salesman was excellent. However, the delivery person said they were at my home but no one answered. That was a lie. I took time off and went nowhere for a whole day. Found out that they never even came to our condo. So, I was ready to call it quits but the Lowe's rep promised they would be there in two days. They came but could not install the washer because the delivery person could not remove the hose. He hurriedly explained but talked too fast. Ended up having to hire someone else to install. I paid for insurance but have no confidence that Lowe's will be able to fulfill their commitment especially since it's already paid for.
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December 2023 by Alycer Johnson TheDFWREP
I'm a Lowe's Pro member and have purchased from Lowe's for years. This was the worst experience ever. I had purchased this particular flooring at other locations and went to this location because they showed 6 boxes in their inventory. Prior to going, I called 3 times only for employees to hang up on me. When I arrived, there was no one in the flooring department. A young man named Wilson was extremely helpful and helped me locate the flooring that was hidden behind displays between 2 aisles. When I arrived at the checkout counter, the items rang up at the incorrect price. I had my receipts from the other purchases and the price was clearly displayed at this location, yet my integrity was questioned and it took 2 managers, over 10 minutes, and me having to go take a picture of the displayed price before they would do the adjustment. And to make matters worse, no one bothered to assist me load the boxes of flooring in my car. Lowe's must do better with their inventory system and with training their employees.
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November 2023 by Yareli Salazar
I came by today and saw they had a sale going on for rugs. I stopped by and picked one up from the front then went to the back and saw more. There was no one around but I did see a cart with a rug and a jacket inside the cart. I proceeded to look at the rugs on the stand and picked one out and walked to the front with both rugs. As I’m carrying them a lady stops me and says she was going to buy one of them, to which I stated first comes first serves. After I scanned both rugs, the “manager” Herlinda had to do an override on the prices since they were not accurate and decided to go ahead and take one of the rugs I had away. I made her aware there were no kind of indications that someone else had grabbed it first so I wasn’t doing anything wrong. She stated she had helped her scan the prices already and therefore I couldn’t purchase it. It was such a horrible and embarrassing moment since she made me feel like I was stealing something or even took something. I again made her aware there was no kind of indication someone else had already grabbed it but she truly didn’t care and proceeded with threatening me to kick me out of the store. If this is how “Managers” are trained, how can good customer service be expected from anyone else. This situation was truly humiliating.
