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October 2023 by Bekrija Dervisevic
I recently had the pleasure of visiting Lucchese to purchase a pair of boots for my birthday, and I must say that it was an exceptional experience from start to finish.From the moment I walked into the store with my daughter, we were greeted with a warm and welcoming atmosphere that immediately put us at ease. The saleswoman, Maria, went above and beyond to ensure our comfort by offering my daughter popcorn and a refreshing water infused with strawberries. Her thoughtful gestures made our visit all the more enjoyable.Stephanie, the store manager, truly exemplified the level of professionalism and expertise that sets Lucchese apart. She dedicated a significant amount of time and effort to help me find the perfect pair of boots. We explored countless options, trying on various styles, sizes, and leathers until we found the ideal fit. Stephanie's knowledge and commitment to ensuring I got exactly what I wanted left a lasting impression.Overall, my first time at Lucchese was nothing short of amazing. Thanks to the outstanding team - I am absolutely thrilled with my new boots, and I can't thank Maria, Stephanie, and the entire Lucchese team enough for making my birthday shopping experience a memorable one. Lucchese has earned my loyalty, and I wholeheartedly recommend them to anyone in search of top-quality boots and outstanding customer service.
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May 2023 by Gregory Breeding
Wanted a pair of boots that I could not find in my size on Lucchese's website. I got a phone number to call, and I got Ryan Clark who helped me in a very professional manner!!!! I received my boots 6 weeks later!!!Fit perfectly right out of the box like Ryan had suggested after asking questions about what size I currently wear. Thank You again Ryan !!.....when it's time to get another pair, I know who I'm calling!!!!From Ohio....
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May 2023 by Boligala Raju
Very poor selections and nothing in stock. Finding parking is a major issue and valet parking is expensive
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March 2023 by Athena
Stephanie and Ryan are absolutely lovely! Very professional and welcoming. Would 100% recommend purchasing from this location.
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February 2023 by Knox K.
Let me start by saying I love Lucchese boots. I own a pair that my mother bought for me as a Christmas present many, many years ago. Great product! The reason I'm giving 1-Star is that I was less than impressed with the staff at this location. I wondered in one afternoon with my daughter. It was not busy at all. Only one other person in the store. We sat there for 30+ minutes and were not greeted or acknowledged. Not once. No, "Hi - how are y'all?" ... No, "I'm sorry, I'll be right with you." NOTHING. Leaves me with a lot of questions.
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January 2023 by Jeffery McCombs
The best
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January 2023 by alexander marshall
For product alone, this store is great. I love their boots, although a bit pricey they are extremely well made and look fantastic on your feet. The origin dates back to Italy and allot of their styles resemble allot of classic Italian shoe makers with their more narrow toe boxes. I have narrow feet, so their styles look great on me.
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January 2023 by Shelby Presser
What an amazing location! Stephanie and her team went above and beyond to make the surprise gift of a new pair of ostrich boots for my husband so special! Beautiful store, beautiful people, and the service was excellent. We will certainly be sure to return to this specific store for our future Lucchese purchases. Thank you again to Stephanie and her outstanding team at the Thompson hotel Lucchese for a great experience!
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January 2023 by jose luis Perdomo
You should stay away from this store and get your boots some place else!! They have no concept of customer service.On April 21st, ahead of a very compressed business trip to Dallas, I contacted the Lucchese store at the Thompson Hotel to inquire what it would take to order a custom pair of boots. A very nice gentleman explained that if, design wise, it was not too complicated the store could handle it easily and would take a small amount of time. All they had to do was measure my feet. This was perfect; I have issues with my feet and just wanted a specific stock item made to fit.I visited the store on April 24th and talked to a gentleman named David. He seemed more interested in selling stock items than meeting my needs. He told me how expensive the mold making process would be and had me try two different in stock boots. I left the store without boots and feeling puzzled.I called Lucchese’s Customer Service on April 25th to explain what had happened. A very nice lady explained that all the sales clerk had to do was measure my feet, send the measurements to the factory and they would quote me a price. A friend in Dallas told me the same. I went back to the store on April 25th and had the unfortunate luck of dealing with David again. He took and wrote my measurements on a green pad of paper. I had to offer my phone number as he did not ask for contact information other than my email address. He did not give me an order form but assured me that he had what he needed and would have a price for me within the week.On May 6th I called the store to inquire about the price quote. I was put through to a lady that claimed to be the store manager, David was not available, she promised to investigate this and get back to me. During the conversation she informed me David was leaving the company and apologized for my experience.Today is May 13th and on one got back to me.
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January 2023 by Ana Guzman
The staff is so nice!
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January 2022 by Anna Barr
I tried several Lucchese stores in the metroplex and this was by far the best experience! David was beyond helpful on the phone as well as in store. I found my perfect pair and couldn’t be happier!
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January 2022 by Jodi Lynne
Really nice store and staff. I wanted three pairs of these beautiful boots!
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January 2022 by Karen Lai
All I can say is... Now I am HOOKED and this is the start of a very dangerous boot addiction!! Meribeth & Robbin were so helpful and allowed me to go back and forth over different boot styles, leather and comfort!! My first Lucchese experience was a great one! I took home the brown Summer boots and ordered the turquoise Gaby booties! The first photo is a photo of the two styles I decided on! Look how much fun I had trying on the others too! Aren’t they beautiful?!?! Definitely stop in the Luccheses at the fabulous Dallas Thompson if you are in town!
