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August 2023 by Carlos Ruiz (JT Lamotta)
I'm not one of those who goes out of thier way to post negative reviews but my experience there today bothered me and push me to do so. First, they DO have a great selection of shoes, in many colors, brands and fits it seems. However, today we walked in around 2pm ( tax free weekend) on a Sunday, so it was understandably busy. Waiting wasn't a issue as I looked around while my wife kept watch for an avaliable sales associate. About 20 minutes in I went to the front desk to make sure there wasn't a waiting list of some sorts, to follow any protocol I've might of missed out on. There wasn't and I kept browsing remiang patient. There seemed to be 6 sales associates and we could not discern them from the shoppers as they were wearing no ID or shirts or anything, letting you know they were a sales person/ employee of the store. So I continued browsing for about 10 minutes and my wife ( who isnt vocal at all) called out to one sales associate as he was free. She went so far as to tap him on the shoulder but he BLATANTLY ignored her and moved towards another person. That isn't ok .....anywhere....and I don't know if it's because we don't fit the " profile" of thier regular customers but no one ANYWHERE should have to BEG for assistance.I immediately told my wife that it was obvious they were not interested in helping us here and left. Its awful for a store not only to ignore you but FEEL IGNORED and beneath your other customers. It's also terrible because we have heard good things about the store online and from others. Do better lukes lockeroom. Sincerly someone who dosent live in Highland park or "North of 635".
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August 2023 by Jim Murray
This was an excellent experience. I thought I was going to buy new shoes but this was an educational process. My physical therapist , Courtney Allen, recommended Duncan. Duncan listened to my painful areas, job related foot problems, old foot surgeries, etc. Duncan took my foot/legs issues one at a time to explain the cause and effect of each one and then suggested shoe choices to resolve my pain. While I’ve only had the shoes he recommended a week, my leg and foot pain remarkably better! Thank you Duncan and Luke’s for your wonderful care. Jim Murrsy
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July 2023 by Angel Munoz
Been here a total of 3 times.First 2 times were good and got shoes. But just recently, I went in on a busy Sunday as it seemed.I walked in and everyone starred, walked to the shoes to see what I might like. I needed help and a staff lady walked right by me after I said if she can help.Another staff member had to let her know that I was talking to her.She had this look the whole time as I explained what shoe I wanted.Did her job and such of recommending a breathable shoe and taking my width of my feet, etc, but those responses seemed like I wasn’t the type of someone she wanted to help.I didn’t even want to continue to explain, talk or ask for anything further. Or even try on a shoe. Just wanted to get outa there.So i said never mind and left.Drove straight home and the whole drive I realized why I haven’t been here for a while. Good on me for reminding myself to go somewhere else for running shoes.
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July 2023 by Jim Martin
Selecting shoes is always a struggle: So many shoes, so little time! But the staff at Luke’s Locker has the knowledge and patience that helped me select the right shoe. Matt helped me with my initial purchase, but my wife didn’t approve. So Matt graciously and without hesitation gave me a full refund and helped me select the right shoe. A much better one than I picked.Definitely the best service in town!
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June 2023 by James B.
Luke's Dallas store, the sales staff is very knowledgeable when it comes to shoes. The style, fit and even price. The store is very welcoming and greet you as soon as you walk in, some of the staff have been there a long time. Since this is a family owned store I like to support local retailers.
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June 2023 by Mari Aguilar
My daughter needed running shoes, so we decided to stop by. They have so many options. Chriscina was kind and very informative. This place is excellent. We will definitely be back. Thank you for all your help and patients.
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June 2023 by Kenny S.
I had an issue with a running shirt that I purchased. Customer service was great and located a shirt in the Fort Worth store and exchanged it out without issue.
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June 2023 by Audri Beugelsdijk
We've shopped many shoe stores, but this one has been the best. Ray was amazing! As a former running coach, he knows his stuff! He measured our feet using their computer technology, watches my kids run, inspected their old shoes, talked to them about any issues with pain or discomfort, fit them with running shoes to address needs and concerns, and even suggested stretching and exercise techniques to address a few issues they were having. We've gone back multiple times to work with Ray and have sent many friends his direction. Everyone has said the same - it's been the best running shoe purchase experience ever!
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May 2023 by Bryan Prock
Very helpful finding the right shoe for me. Even on a Saturday with a busy store they took time to welcome everyone and help with what they were looking for. Will shop again when back in Dallas
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May 2023 by Jennifer W.
This is the best place to get running/walking shoes! The employees are knowledgeable and helpful.
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May 2023 by Adam M.
We arrived to buy our son his first pair of running shoes to commence training for a half marathon. We were immediately approached and had the best service. We were given great information about the analysis that was done taking into account that he is a growing teenager. Our son was provided we great options and recommendations. We have never been disappointed by the customer, professionalism and expertise provided by the staff at Luke's Locker.
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May 2023 by Cliff H.
Was my "go-to" shoe store for many years. Have seen it slowly deteriorate to a hodge-podge crowded store with wall of shoe boxes everywhere and feels cramped. If u can catch them when there aren't many customers then u can get decent help. Very disappointing, but time to move on.
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April 2023 by Dawn Simmons
Your staff is so well informed, patient and helpful with getting just the right fit!! You all do an amazing job with your clients. We went through many options after I mentioned issues with my knees and tendency to supinate. I left with just the right shoe for my feet. Bravo!!
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April 2023 by Tim Buchal
Running store with shoes and exercise apparel located near SMUs campus. The inside is cramped but Don't let that dissuade you. The staff was knowledgeable and friendly and I received help promptly even though it was busy. The product isn't cheap and the prices are not low but they carry quality brands. Will return.
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April 2023 by Idalee C.
I was in need of running shoes and Hannah was able to help me find just what I needed. She was very pleasant and professional. I will definitely recommend this place to others.
