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November 2023 by Chattman Catrena
The first thing I liked right away was how affordable, cozy, and private, the location is.Secondly, there's always someone available, if/when, you call to talk to about an issue and will solve that issue, right away.Each person, whom I've spoken with over the phone, was courteous, accommodating, and kind ...They were mild-mannered and were attentive to my needs.I would definitely use this company to store my items again.And it is Very-likely that I will refer, Northwest Dallas Storage, to Family, Friends, and Affiliates.It was a fortunate-choice, to have rented this Storage at the time I needed it, and I am a legitimate, life-long, Customer.WELL DONE! ?Sincerely,C.
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September 2023 by Diane Lucero
I have always had a great experience with Northwest Dallas Storage, whether it's regarding my storage or payments. Thank y'all!
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September 2023 by Danny Baker
It's been perfect. I'll stay for sure
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August 2023 by Shirley Jimmerson
Very helpful as far as showing me the storage. How to get out?
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July 2023 by Brianna Perry
Just got a storage here a week ago now they charging me more money and when I try to call nobody answers and I'm not in town by where my storage is this is ridiculous I've never had to pay before the day I moved in with anywhere it should be another 30days till I've to pay again I haven't been there a week and since it's a new month as of 3days ago they saying I'm late I only been there a week WOW so what did my payment of $22 go for I'm confused so I moved in June 23 and paid $22 what's free month and a month is 28-30days and now my comments are disabled after y'all commented and also after our phone call when it's still false advertising it's no free month a month is I repeat 28-30days my storage is $50 I paid $22 exact for 1 week let's be honest I'll be moving and islf you're reading reviews they disable your comments after the reply as if we don't have nothing else to say poor customer service for my lil week if you ask me
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May 2023 by Duncan Hines
These people raise the rates every month it seems when it was Macho storage I had the same rate for 5 years since NWD took over I've had a 75% increase in the last 4 months and they keep sending increase notices
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May 2023 by Justin kase
These people raise the rates every month it seems when it was Macho storage I had the same rate for 5 years since NWD took over I've had a 75% increase in the last 4 months and they keep sending increase notices
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April 2023 by Xavier DeLaFuente
Been storing here for a while. Company changed hands last year and it was for the better. They now offer online rental and payment which is very convenient if your someone as busy as i am. They added cameras and more security. Seems like they are making plenty of improvements. I was going to leave due being unsatisfied with prior management but now when i call i get a very friendly customer service representative that attentive and is eager to assist me with any concerns.Overall i am satisfied with the facility and recommended anyone needing storage in the area to go here.I met the new manager once and he's fantastic. Definitely exceeding expectations. ?
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February 2023 by Jelon Lee
Secured Facility! The lightning during night time is also good! Highly Recommended
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January 2023 by Human Resources
Well secured facility. Very convenient location with easy access. Courteous, professional staff.
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January 2023 by Ramiro De La Cruz
This storage unit has great lighting and security. It makes me feel good that the management team here takes good care of this facility, thereby taking care my things and makes me feel safe.
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January 2023 by Stephen Ayres
Very clean and secure facilities! Would definitely recommend this secure facility!
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October 2022 by Careen Tomaroy
I believe that NWD has the affordable storage I could have in Dallas, they response well when I called them and email them my concern. Will lease here more units soon.
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October 2022 by Regan Crognale
I actually cannot even begin to stress how bad this storage unit is. You get what you pay for, but it is not worth it. CONSTANT break-ins. Horrible security. Staff does not help.
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September 2022 by Nikole Burns
DO NOT RENT HERE. This company is so full of it. There is no on-site anybody, from employees to managers, nobody watches over this place so when my boyfriend's unit was broken into a long with several other units not a soul seen who did it and his unit was broken into from inside of another unit. Someone went inside their unit and cut the wall to his stealing a number of tools ranging anywhere from $5,000-$15,000. We haven't been able to get the direct number until we go through everything but the "on-site" manager is pushing him into another unit immediately and I feel like it's to cover their end, however, moving him into another unit that has a broken wall as well proved everything needed for me to take the issue into my hands. They haven't provided him with a police report or anything for his insurance claim or anything like the entire ordeal is being swept under the rug? Time for court. Unless you want to experience the chaos, financial setbacks and heartache of losing your life's valuables and not having someone to lean on or assist in anyway, STAY AWAYYYYY!!!
