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June 2023 by Jay M.
Some lady named Doreen is the most rude, condescending employee I’ve ever met. She misplaced clothing and then blamed me for it which I don’t understand. The manager there needs to not have her help anyone in the store unless they want to drive away business. My goodness.
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June 2023 by Cindy L.
I love this store and I always have a great experience. The staff here are amazing and so helpful—just yesterday, two of them really helped me out (one of them was named Roman) and were so sweet.
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April 2023 by Myrna Judge
They do not provide bags to carry out your purchase! They want to sell you instead! All in the name of "saving the planet" by not using typical plastic bags but don't they know plastic IS ♻️. They padding the profit line under "green". Cut expense/increase revenue tactic. Would not return for that reason.
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December 2022 by Marcia E.
Very disappointing. The customer service is very poor. I was making a return of clothing with the tags still on and with a gift receipt. I was denied a gift card to buy clothes that fit well and in the color that I wanted. I was met with a sassy attitude from the employee at the Legacy West Madewell location and was told my only option was for them to put the clothes on hold until I found a new size, but I had to shop in their store and find it today. Would recommend customer service training and left a bad taste in my mouth. I will not be shopping at Madewell.
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December 2022 by Tyler Booth
Good store but the clerks are so lazy that your shopping experience will be marred by looking at all the poor plants in bone dry soil they don't water and are depressingly slowly withering and dying
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December 2022 by Anjali Gonuguntla
Had the best time! Emily was so helpful with finding me the perfect pair of jeans!!!
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November 2022 by Emma Hamons
I have NEVER had an issue with Madewell before and NEVER at this location until today. I actually LOVE their clothing. However, it’s very unfortunate that such good quality franchises can’t always get good quality employees. Becky “helped” us today and when my cousin was trying to get a jean size, she looked her up and down and said to her face “oh those won’t work for you, all we carry are 27” and then later my cousin is shopping and looking through the jeans again and Becky gets in her space and proceeds to treat her like a child and like she is incapable of shopping. Becky was a terrible person to us and was the reason for our terrible experience. I would never recommend this location to any of my friends!! :) Thanks for nothing BECKY!!But we LOVED Roberto! He was our saving grace and so kind to us at checkout!!
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November 2022 by Kristin Hamons
Wow. Incredibly rude is an understatement. One older lady went so far to comment on the size pants that would fit my cousin. I was appalled how she "helped" her find jeans.Save yourself the headache and go elsewhere or order online.Oh yeah and the pants did fit. Clearly she doesn't know her sizes to act so snarky.
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August 2022 by Nadia C
I REALLY wanted to like the store but like others have stated, the customer service is terrible. What a shame... such nice clothes but not so nice people. One even stared at me but not once broke a smile or spoke a word to me. I'm done with rude, inconsiderate staff.
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July 2022 by Daniel Barnes
Super helpful staff. They really went the extra mile and helped my wife and I find what clothes we were looking for.
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April 2022 by Jess Robinson
Couldn’t have asked for a better experience today. Payton H just knew I needed guidance and she just flipped the “on” switch and made me feel right at home by having me try on all different pairs like she’s known me for years. She explained everything I needed for sizes, curvy, petite based on the different denim styles. Truly appreciated how attentive Payton was. I’ll be back! Left with two pairs and will probably order a third online.
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November 2021 by Ayleen Arteaga
Super helpful staff! I came in looking for petite jeans, and Desiree (hope I am spelling her name right) was great at finding the best pair of jeans for me. They offer %15 off for students, teachers, and medical employees. Can’t wait to come back here!
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November 2021 by Twinkel P
Went into this specific store twice in the same day and was never greeted or helped by anyone even though there were several employees and only two other customers. No one asked or even guided me to a fitting room or if I needed help with sizing. The clothing is great but the experience was horrible.
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November 2021 by Detzany Gamez
I am always excited to go see the clothes that Madewell has but the nonexistent customer service makes me regret going in. I’ve gone to this location multiple times and every time I leave disappointed. Are stores not greeting their customers as they walk in anymore? Nobody tried to help my friend and I while we looked around. Hope this review helps change that.
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November 2021 by Carina Mendez
Was not helped, greeted. Several employees on the floor but only 1 at checkout. I was in line for 10 min while other employees saw the person doing a return was taking too long. For the price tag you are not paying for great service.