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October 2023 by Alex Deibert
I was recommended to Mariloff by a family member who had worked with them for years when it came time to pick out an engagement ring for my fiancée. So I drove up from Houston to work with Rachel. Let me tell you, I was not disappointed. Firstly working with Rachel was absolutely fabulous. Her customer service and personable attitude made the entire experience memorable. She walked me through the whole process and was extremely attentive to what I was looking for. The selection of diamonds was tremendous and we were able to find the perfect stone and setting. Rachel took the time to answer any and all questions I had so I felt completely comfortable with my decision before pulling the trigger. I had shopped around beforehand and the pricing at Mariloff just absolutely can not be beat. I was so happy I ordered the full set of engagement ring and band while I was there in the store. The after sale customer service is phenomenal as well. Rachel worked closely with me to ensure my timeline was met as well as helped me with the insurance process. I went back to purchase my band a few months later and brought my fiancée with me and it was a blast. Rachel once again made both of us feel so welcomed and we were once again able to find the perfect ring at a great price. I will continue to use Mariloff and Rachel for all of my jewelry needs in the future.
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October 2023 by Thomas Sievers
Had a great experience when buying an engagement ring, they were very professional and were great with communication. I never felt pressured or overwhelmed during my visit, I was treated with the upmost respect. I highly recommend coming to Mariloff Diamonds!
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September 2023 by Jonathan Mitchell
Rachael at Mariloff saved the day for my engagement! They now have a customer for life.When originally shopping for my Engagement Ring, I did not go to Mariloff because they aren't open on weekends and didn't want to try to drive across town after work on a weekday. I should have just braved the traffic and gone in the first place - it is worth it!I ended up starting the process of designing a custom ring with a different Jeweler. I specify custom, because I specifically wanted to incorporate a pair of diamonds from earrings that had been passed down as family heirlooms into the design, and some jewelers shy away from that type of work.The other Jeweler talked me into purchasing another diamond from them and gave me a separate ballpark quote for how much the setting would cost. Long story short, they lied to make the Diamond sale and afterwards quoted me 2x what they had initially estimated for the setting. After multiple other issues including not listening to my design preferences and ignoring correspondence for 6 weeks, I decided to take my diamonds and re-start my search for a jeweler that would provide me both good customer service and a good price! That's where Mariloff came in.I was familiar with Mariloff as the shop that had provided a college friend of mine's wedding rings. After seeing pictures of their wedding, I decided they would be my next stop. I called and explained my {very stressful} situation to Rachael and how I now had 3 diamonds but no setting to mount them in. She explained that normally, Mariloff has no issues working with family heirloom type stones in their designs, but generally does not do work with diamonds that are sourced by other stores (which I completely understand!) She was sympathetic to my plight and said she would have to ask the owner's permission. A few hours later, she called me back and said they would be happy to help me design the perfect ring! She was clear up front that the original estimate that I had been told by the other jeweler would be hard to meet, but that they would certainly try and they would definitely keep it under the 2x quote the others had eventually given me.From then on, the customer service was impeccable. It took about 3 weeks after I dropped the diamonds off for them to send me CAD of the ring design (and they actually listened to my input for what I wanted!) Then, 3 weeks later, the ring was ready to pick up! (For those of you counting, the whole process from first call to delivery with Mariloff was shorter than the time it took for the other store to get me the [wrong] renderings for my design!)The cherry on top was how thoughtful Rachael was with my family heirloom earrings; I had briefly mentioned that they were given to me by my mom for use in the engagement ring, and how I hoped to mount some new stones in the earring settings as a thank-you gift back to my mom. When I went to pick the ring up, I was expecting to discuss this idea with her further. Instead, Rachael had gone out of her way and already taken care of finding the perfect pair of Opals and having them set into the earrings, gratis! (I had mentioned how Opals were my mom's favorite - I never had imagined that Rachael would take it upon herself to do this!)Overall, I paid a little more than I had originally planned for, but they were able to get the cost down to much less than what my first jeweler tried to surprise me with - only about 10% over my original estimate! For the quality of customer service and product, I consider it money well spent. I couldn't wait to bring my new fiancé back to look for the perfect wedding band!
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September 2023 by Nestor Vasquez
Fantastic experience! Two of my friends recommended Mariloff Diamonds so I reached out to them and Rachael got back to me the same day. Since I live in Baltimore Rachael helped me set up a zoom call to go over several options and go over details. She helped me so much to design exactly what we were looking for, and my fiancée loved it.She sent me several pictures and videos of the diamonds, as well as the 3D design of the ring; and once I was sure that's what I wanted we moved forward with the actual ring. They were able to design exactly what we were looking for. So grateful to have been able to work with Rachael, who went above and beyond to make sure every coordination was made and carefully planned for the ring to make it to Baltimore on time since we were leaving on a trip for the proposal. She was so attentive, kind, and thoughtful; despite being in Dallas during the whole time. I would most definitely recommend Mariloff diamonds and Rachael!
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August 2023 by min nguyen
I had great experience at Mariloff Diamonds & Fine Jewelry, and big shout out to Rachel! She greeted me with warmth and professionalism. Rachel's knowledge and customer service made shopping delightful.I was able to find the perfect piece that captured the essence of my special occasion at this place.The entire process, from selection to purchase, was seamless and enjoyable.Mariloff Diamonds & Fine Jewelry is a good place to go.Highly recommend Mariloff Diamonds & Fine Jewelry and Rachel to everyone seeking jewelry
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July 2023 by Lindsay Strouse
Mariloff has been my family’s go-to jeweler for several years and we won’t go anywhere else! We first came to Mariloff to custom design my engagement ring and have been back for several more pieces of jewelry! Rachael always makes it such a fun process. We LOVE Rachael!! She’s super personable and wants to make sure whatever you’re getting is exactly what you want! Honestly, everyone who works there is great and super friendly..I’ve never walked in and not had at least 3 people say hi, ask if I need something to drink and just create a very warm, welcoming environment. We tell everyone to go to Mariloff!
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July 2023 by Colin S
Mariloff offers a fantastic experience and their jewelry is stunning! Rachael was extremely helpful in narrowing down ring options until I was satisfied with quality and price. My fiancé was on the fence about sizing, and I ended up going with Rachael’s recommendation and it fit perfectly! I could not recommend Mariloff enough.
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July 2023 by Rayya Ramadan
I cannot recommend Mariloff Diamonds enough! The staff is so knowledgeable and friendly. Rachael is amazing and helped my fiancé and I pick the perfect engagement ring and wedding bands. She knew exactly what we wanted and went out of her way to show some custom options. Amazing experience!
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June 2023 by Kaiti Carpenter
My fiancé and I worked with Rachael to choose my engagement ring and our wedding bands. We had the absolute BEST experience and will never go anywhere else! Everyone at Mariloff is so friendly, kind, and knowledgeable! Couldn't have had a better experience and I am in love with my ring :)
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June 2023 by Ron Gardner
I have been doing business with Mariloff for over 30 years now. My experience with them began in Atlanta in the Apparel Mart there with Yoram, which I understand is closed now. Later we ended up here in DFW and started working with the location here which is the only one now open. I returned to buy an engagement ring a couple of weeks ago and worked with Rachael. She was easy to work with, flexible with scheduling and helped me pick out an engagement ring within my budget. She also went above and beyond in ensuring the jewelers got the diamond I purchased mounted beautifully. Mariloff has always provided me great service and value. I highly suggest anyone who needs to be educated about diamonds and no pressure to spend more than you have budgeted go to Mariloff. They will work with you and ensure you are a satisfied customer when you leave. Now all I have to hope is my future wife says "Yes". Thank you so much Rachael for all your help.
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May 2023 by Tavin Botley
Such a great experience for such a memorable moment. Went in for the first engagement ring and immediately felt so welcomed. I was well taken care of from start to finish. Rachael was so amazing! She got me up to speed on what to look for helped me through the entire process was so responsive and accommodating. My fiancé even met her today and immediately loved her and her awesome personality. Any jewelry needs from us from now until forever will be through Mariloff and their amazing team. Thanks again for the amazing experience! See you soon for the wedding bands!
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May 2023 by Kat - WLT Smith
Mariloff is the ABSOLUTE best place for jewelry in Dallas. Their customer service is unmatched. When my husband and I were shopping for rings, we went to all the big stores in Dallas and were underwhelmed. While other jewelers felt like used car salesman, Mariloff really took the time to meet with us and figure out exactly what we wanted and could afford. Since then, we have bought several other pieces from them and have been beyond satisfied with every purchase. This is the only place we will shop for fine jewelry and there is a reason every one of my friends who got engaged after us have bought their rings from Mariloff. Rafi and his team have customers for life!
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May 2023 by Sara W
My fiancé and I are both SO pleased with my engagement ring!! I really cannot recommend Rachael at Mariloff enough. She is so professional, kind and helped us both feel so comfortable during such an important time in our lives. Thank you, Rachael!
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April 2023 by John Zuk
John Rios at Mariloff Diamonds was a perfect partner to me as I custom created an engagement ring for my now fiancé! He was knowledgeable and helped me execute the best ring possible within my budget parameters. He did not try to sell me on something more expensive at any point in the process and was always in communication with me about the status of the ring.I couldn’t recommend him or Mariloff diamonds enough—they are grade A professionals!
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April 2023 by Virginia Hock
Mariloff is truly the best of the best! They designed my engagement ring with my vision and went above and beyond in helping us pick our wedding bands, too. Rafi and Rachael are incredible and know how to design or provide you with EXACTLY what you’re looking for. They were also great on pricing. If you’re on the fence about where to shop for jewelry, consider this your sign to go to Mariloff. We’re so happy we did!
