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March 2024 by Andrea Louise
The massage was great but the bed creaked really badly going up and down.
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March 2024 by Wrangler Hills
$10 “conversion fee” at the end.
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December 2023 by Victoria Rodriguez
My mother and I have never had a good experience at this location. She loves Anthony, however the past couple times he has been falling asleep and snoring during her session. We called to let the manager know the issue and she did say we would receive a full refund but stated that we should “consider scheduling with someone else” if this was going to be a problem.
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December 2023 by Rebecca Lane
I dread calling this location due to the unhelpfulness of the front desk staff. It tarnishes the entire experience.
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November 2023 by JAMES THOMAS
Work here so imma bust it up
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November 2023 by Grayson Daley
This location is a scam. Front desk tricked me into a year membership by not telling me about the commitment before signing up. Then I called in to have it cancelled once the year finished and the manager for whatever reason reactivated the account and started billing me for 5 months without me ever asking for it. Do not go here for any reason I would give it zero stars if I could.
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October 2023 by Bridget Cormier
My massage therapist was great! He massaged my stress away. I highly recommend.
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August 2023 by Josh Sisco
I didn’t want to say anything or be rude while I was there, but it was not an enjoyable massage. The entire massage was painful and he kept focusing on sensitive spots the entire time like under my armpit and pressing down hard. I kept thinking he was almost done with that area so I didn’t say anything but then he circled back around to it again. It really hurt, there was NOTHING enjoyable about this at all. I wanted a relaxing shoulder, trap, arm, and back massage. The guy did a decent arm massage for my right arm, but then he didn’t even do my left arm at all, he just skipped over it. I also mentioned I didn’t want my chest touched but he spent quite a bit of time on my chest. I wanted to be half asleep and relaxed today because I have been stressed out with work, but that was not possible. I was wide awake and all he did was push my limits on uncomfortable spots the entire time. I won’t be back, it was also very overpriced I thought.
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August 2023 by Cassidy Peeples
BEWARE OF BAIT AND SWITCH! Purchased a massage envy gift card for my husband costing $125 for a 90 minute massage.I called and made the appointment, confirmed it was all paid for and bringing cash to tip. My husband just came home and informed me that it was $195 (not even including tip) and it was only that cost if we signed up for the membership... online.This was NOT DISCLOSED VERBALLY OR WRITTEN.We will never be returning to this franchise.
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July 2023 by PM
I’ve been a member for 15 years and will never return to this location. The lady who answered with a fake foreign accent was extremely rude and made up rules that don’t exist at massage envy. I hung up and called another location with no issue booking or made up rules she mentioned. Avoid this location!
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June 2023 by Nicole Hodges
Sometimes this place can be hit or miss when it comes to masseuses, but for the majority, it’s pretty great! I highly recommend Larry, as he does structural integration muscle therapy and he is amazing at it!!! I will say this place is super zen, super clean and the facials are amazing too! Missy and Sonia know how to leave you feeling refreshed and eliminate all the toxins, it’s wonderful!
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May 2023 by Kennedy McDaniel
First and last time going to massage envy! My mom and I went and both did not enjoy. The oil used was not very smooth and neither was the massage. I am a loyal customer of THE NOW and I will never cheat again!
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March 2023 by Matin
I booked for facial, and went there, they said appt got canceled. They said we sent you message but I didn’t receive and confirmed it, so they are supposed to send email as well when it is already on my account. Even if I had received it, they sent the message in the last minutes that I was on my way. So it wouldn’t still work.this ruined my plan as me and my husband both booked in the same day. They were like my time was not important.I had saw similar reviews and doubted to book here but I did just because other locations were fully booked.
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March 2023 by Bridget H
They have absolutely incompetent staff at the front desk. This is the second time in a row that booking or confirming an appointment has been absolutely painful. This evening I spoke to Jodi. I was trying to book a massage appointment and a microodermabrasion appointment. After a lot of discussion she finally landed on a date and tried to book me for a microdermabrasion followed by a massage. Luckily, I am very educated about services. No-one would have a microdermabrasion and then lay face down to have a massage. Then she tried to book me for one service and asked me to wait an hour for the second service. Ridiculous! I finally got a proper booking but it was painful!
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December 2022 by Laura Radel
This was my first experience at Massage Envy, and I booked a same-day appointment on Black Friday. While not the swankiest place I've seen, it was perfectly acceptable and clean. Relaxing, stress-free environment. Knowledgeable and friendly desk staff, no hassles at check-in or out. Masseur was absolutely fantastic. Cannot recommend William highly enough. He clearly knows his anatomy well, worked my problem areas expertly, and gave recommendations for how to continue to work on them at home. I'll be back soon!
