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November 2023 by Google user
Really disappointing experience. Called yesterday at noon and made a massage appointment for 7:30pm that same day. Was thrilled to get a same day service! I was asked questions about what type of pressure I wanted \\u0026 if I wanted a 60 or a 90 minute massage. Once I answered all the questions, I confirmed the address \\u0026 the suite number to be sure I went to the correct location. The gentleman on the phone confirmed. At 7:25pm I arrived \\u0026 tried to check in but the young woman said she didn’t see an appointment in my name. Confused I asked if she could check again but I had just made the reservation earlier that day. She looked again but still nothing. I looked back in my phone call history \\u0026 this was the exact store that I had called earlier. There was some back \\u0026 forth between this woman \\u0026 another gentleman who also worked at the check in desk. He stepped away to call the manager \\u0026 after a minute or so, came back to once again tell me I didn’t have an appointment \\u0026 did I want to come back another day. Poor customer service. Unacceptable \\u0026 unprofessional in how everything was handled. Never heard from the manager like I was told I would. Will not be going back to this location.
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May 2023 by brooke leblanc
I recently visited this spa and had an absolutely wonderful experience! The staff was incredibly welcoming and accommodating, and the atmosphere was incredibly peaceful and relaxing. The facilities were clean and well-maintained, and the services were top-notch. I particularly enjoyed the massage and facial, which left me feeling rejuvenated and refreshed. Overall, I highly recommend this spa to anyone looking for a pampering and rejuvenating experience. Five stars all around!
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May 2023 by Chris Holmes-Hill
Exceptional Experience with a True ProfessionalI recently had the pleasure of receiving a massage from Rudy, and I must say, it was absolutely phenomenal. From the moment I walked in, I knew I was in the right place.The ambiance of the massage room was soothing, with just the right lighting and calming music to set the tone for a truly relaxing experience. But what really set this session apart was the expertise and genuine care exhibited by Rudy. They took the time to address any concerns I had and thoroughly explained the approach they would be taking during the session.Throughout the massage, Rudy displayed an incredible understanding of the human body and applied the perfect amount of pressure. They were always checking to make sure I was comfortable and had no hesitation in adjusting their technique when necessary. I particularly appreciated the attention Rudy paid to my problem areas, carefully working out any tension and tightness that had been giving me discomfort for weeks.After the massage, I felt completely rejuvenated, relaxed, and blissful. I can confidently say that this was the best massage I've ever received. Rudy was not only a consummate professional but also an intuitive and empathetic healer.I wholeheartedly recommend Rudy for anyone seeking an unparalleled massage experience. Whether you're dealing with chronic pain, stress, or just need some time to unwind, you'll be in excellent hands with Rudy. I can't wait to book my next appointment! ⭐⭐⭐⭐⭐
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May 2023 by Prathibha Tammana
My favorite location! Courteous front staff. An issue I had with Microdermabrasion was taken care of. Also tried facial and deep tissue massage. Thank you!
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February 2023 by Dan
Massage was good and professional. I cannot recommend anyone go or start a contract because it is impossible to cancel. There is no easy way to cancel you have to wait five days for the general manager to respond and by that point I was already charged for another month. It seems slightly unfair and I plan on filing a complaint. I’m sure this review will receive a response but I would rather it stay posted so that no one else is locked into a contract that they cannot cancel. Go local avoid massage envy
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February 2023 by Dana Proulx-Willis
Tibi is a wonderful massage therapist! He communicates well and often, checking in on his pressure and on how he can best treat me during this session. He offers amusing conversation or comfortable silence, whichever I prefer. When he is working, he is very connected and present. I don’t feel like he is on autopilot, thinking about dinner and when he can leave, but that he’s actively engaged in feeling and releasing muscle tension in my back and neck. I highly recommend him!
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February 2023 by Ernest Richards
Veronica the Shiite girl. Red hair was very rude in the phone on Sunday Jan 22, 2023. Hung up on me! But Ally is always excellent. Poor customer training at the Forest Preston location. Fire all the receptionist
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February 2023 by Rowena0519
Gabriel is amazing. He is thorough and always asks how he can help and what areas he can concentrate on. He has been so instrumental in helping me manage my stress. I drive from Frisco because he is by far the best massage therapist I’ve ever had. Every time he works on me I leave feeling like a new person. His kindness and calming nature, combined with his extensive knowledge are just a blessing!! Thank you, Gabriel!!! You are AWESOME.
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January 2023 by John Carpenter
Tibi did a great job on Monica. Really helped her with her shoulder that she has been struggling with her a while and he was able to reset her hips to make her more comfortable when she’s walking around. He is awesome.
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January 2023 by Kendra Knieriem
I had a great massage. I was a little bummed to receive a call the day of my massage asking me to reduce my 90 minute massage to a 60 minute because they “overbooked” my therapist. Not sure how that happens and I wasn’t offered any consolidation.
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January 2023 by Mary Haley Clement, MS, CCC-SLP (Mary Haley)
I felt very relaxed in my facial. She was very kind to give me suggestions to take care of my face moving forward.
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December 2022 by Kate Newman
Massage Envy needs to get its administrative processes together. Let me be clear, Alicia, who did my facial was fantastic and tried to make things better for me. But her kindness was not enough to overcome the issues I had, just that day.1. Somehow, my two appointments were inexplicably canceled when I arrived.2. I managed to go ahead and snag a facial appointment. However, I sat waiting for 25 minutes because Alicia wasn’t notified of the appointment.3. I had to check with the front desk TWICE to get them to investigate why I wasn’t called back for service.4. Alicia worked it out to get my session comped because of the issues I’d encountered and informed me of such. However, when checking out, they could not comp it after all and we’re only able to give me a courtesy discount.5. Product that was recommended to me was unavailable when I attempted to purchase it.All in all, I will never set foot in the place again.
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November 2022 by Pineapple Queen
Massage envy is always awesome. Great customer service, very sweet people. Just one reason I have the monthly subscription, because it's worth it. Whether you call or go in, they're always top notch. You can hear it in their voice and see it on their face.
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October 2022 by Robben Tanner
Alicia the greater is so personable and helpful. She goes the extra mile and is happy to do so. She was so gracious yesterday and I told her the was great, You’re just great! I can see her doing big things.
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October 2022 by Steph W.
I had such a wonderful massage on Saturday. My therapist, Krystal was great. Very welcoming and inviting. I had some tightness in my shoulders and neck and I was really tense. Krystal worked out those knots, and I feel brand new. She did such a wonderful job :)
