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March 2024 by Quarantine Canteen
Fraudulent Practices Alert - Urgent Attention RequiredI am compelled to express my profound dissatisfaction and outrage at the deceptive practices that have recently come to light. Prior to undergoing back surgery, I was assured by the company that it would be possible to temporarily suspend my account without incurring any charges during my recovery period. Contrary to this assurance, I have been billed not once, but twice, exacerbating an already stressful situation.Upon contacting their customer service for clarification and demanding a refund, I was met with a stark refusal. Instead, they proposed a mere three-month account freeze, which is not only insufficient but also fails to address the core issue at hand. This leaves me with no choice but to consider account cancellation, thereby forfeiting any accumulated credits, unless utilized within a six-month timeframe—a condition that was never disclosed to me.Having been a loyal patron for several years, it is disheartening to realize that my trust has been misplaced. The misinformation regarding the account freeze during my medical recovery has resulted in an unwarranted financial loss of $200, including a charge made just one day prior to this discovery.It is imperative that potential and existing customers are made aware of these unscrupulous practices. I strongly advise against engaging with this establishment to avoid falling victim to similar fraudulent schemes.
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February 2024 by Nickolas Bollerud
poor customer service
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January 2024 by Stef N
This is the first time I am leaving a poor review because at this point it may be the only thing I can do. People, please just stay away from this location. I can't speak for other locations, but I was conned into a subcription lured in by a promotion in which 3 staff members told me I could cancel anytime without a fee or any issues. The subscription is not worth what you pay, in my opinion. If you go here just don't sign anything. These people lie and tell you what you want to hear to get you to sign up for the costly subscription. ME is indepedently ran and owned, so whatever the business owner says, goes, unfortunatly. There will be no corperate office to help you. I called different locations and they were hhappy to help me cancel the subcription, only they couldn't because each ME is independently ran and owned. What they did was unfair and they know it and I would strongly discourage people from going here, honestly. Also, I didn't apprecite how the business owner or mangaer handled the situation. It's very bad for buisness. Please let people know they are locked in for a year if they sign the subscription and it cannot be canccled even though the contract cleary states that it can be in certain situations. That's all you have to do. Please make sure your staff members state that beforehand. After my membership is done, I will cancel with quickness. If I had the time and energy i would just pursue legal action, but I guess this time I will take a loss.
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October 2023 by Pamela Lewis
Let me tell y’all something, the attitude that I have experienced from both workers and the manager have been piss poor. They know what they’re doing as far as this “membership” goes and all I was asking is that they not pull from my account until I have the finances to pay. People hung up in my face, kept giving me excuses and I think it’s tacky as a business to give the people who KEEP IT RUNNING a hard time. I cannot wait until this “1-year membership” is over next year so I can stay far far away from this place. I haven’t gotten a massage from them since May and I will NEVER be back. I will not deal with people who disrespect
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October 2023 by Erin Andersen
Linda is the most incredible massage therapist I’ve ever met in my entire life. If you’re not asking for Linda I don’t know what you’re doing. I will never go to anyone else.
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September 2023 by Josie Bundy
I love coming to this massage envy location for my monthly wellness ritual! The facials are incredible, and the therapists are professional and therapeutic. The spa is clean, the staff are so friendly and accommodating. Cannot recommend this location enough!
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September 2023 by Kyle schmoekel
I was pleased with the attentiveness and consideration displayed by the front desk and therapist I was paired with. They helped me feel comfortable and explained certain things that may not be common knowledge about the practice. Abe was incredibly skilled and thorough with his techniques and ability to adapt to my needs.
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September 2023 by Vishal Bagchi
I've been a loyal customer of Massage Envy since 2019, navigating through challenges, including the unfortunate period of COVID-19 closures. During that time, they continued to collect subscription fees even though their services were inaccessible. This situation, coupled with their potential receipt of SBA funds, raised questions about their commitment to customer welfare.When the lockdown ended and they reopened their doors, I finally decided to cancel my subscription. Unfortunately, the process was not without its frustrations. Refunds for the closure period were denied, even though their services were unavailable. Instead, they suggested using accumulated credits before canceling. This approach, while intended to be customer-friendly, was hindered by the limited availability of skilled therapists.A significant issue arose when I was informed about a "free" add-on for this month. However, my experience showed that this offer wasn't as straightforward as it seemed. Despite the verbal promise of it being complimentary, I later discovered that I had been charged for it. It was only through the receipt they sent me – a document I hadn't received in the past – that I learned of the additional charge. This lack of upfront communication, coupled with the absence of receipts, raised concerns about the integrity of their billing process.This incident is emblematic of a larger problem – the divergence of their offered experience from the reality. The pressure to upsell services and the uncomfortable expectation of tips after each session has left the once-enjoyable experience feeling tainted. What was once a haven for relaxation has taken on shades of tactics used by nail salons, detracting from the overall enjoyment.As I've consistently adhered to using services within my credit limits, the recent "free" add-on incident was a disappointing departure from my preferred experience. This further eroded my trust in the brand, and it underscored the need for transparency and clarity in their dealings.
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September 2023 by Marie Conner
I had a great massage today with Hope. She asked me what I needed her to work on and she listened very carefully. She did exactly what I needed. She is very knowledgeable and made me feel like a million dollars ?
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September 2023 by Emily Faass
Great customer service. I have been a member for a few months and I got a huge coupon booklet that I’m still working through. Lots of stuff to try out and the therapists are all amazing and cater to your needs.
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July 2023 by Brianna Riley
LONG DETAILED REVIEW:For background purposes, my husband gifted me a membership with Massage Envy in June 2023, in which my membership location was supposed to be noted and set for the Cedar Hill location. I arrived at my scheduled appointment and was informed I was not scheduled correctly and that the location appointment today was at another location. I understand that this was a mistake by the staff at the Cedar Hill location and not this location. I am also not from Dallas and the confirmation text sent did not have an address, therefore, I used my GPS to go to the Cedar Hill location. Due to this mix up, I immediately contacted the Massage Envy at your store via phone call at 5:02 p.m. and the call lasted 1 min until 5:03 p.m. During this call, I informed the receptionist, Melissa (the name that was given when I called back) what happened, therefore, I would unfortunately be late to my appointment. I inquired if I could keep my appointment for the remaining 30 minute window and she said yes, therefore, I kept the appointment and let her know I would be there in 30 minutes which would be around the 5:30 p.m. timeframe.Upon arrival at 5:28 p.m. I realized that your location does not have a parking lot. I immediately called and contacted the receptionist again at 5:29 p.m. and inquired about parking. She informed me that there was a parking garage nearby or I could park in the CVS parking lot. She also reported that she would have to ask the massage therapist if she would be willing to keep my appointment because I was still trying to find parking. I told Melissa that I would be upset and definitely make a complaint if my appointment was cancelled due to me having to find parking and with me explaining what happened before arriving at this location.I walked into the establishment at approximately 5:35-5:37 (I'm sorry I do not have the exact time as I was rushing to get in) I was informed I could not be seen. Melissa stated that the massage therapist had another appointment after mine. I stated that I still had time for my hour appointment. Two other staff members explained that I needed five minutes to undress, five minutes for something else and that my actual massage is only 50 minutes. I began questioning why I was not informed that this could happen. I was not informed that there was a possibility of me NOT being seen after 5:30 p.m. on the phone. I requested the number for me to make a complaint about this experience. I also asked if there was a way for me to have this membership taken and my husband refunded as this is the second time I have not been given full and accurate information from customer service rep with Massage Envy in general. I expressed my frustration very clearly to the staff and notified them I was upset about this situation.Melissa began over talking me while I was speaking and we began to go back and forth in the store at that point. I told her to stop explaining her side to me and to just give me the number so I file a complaint and leave. Melissa then shouted, "Well I cannot help you because I'm trying to explain it". I told her, again, I informed her on the phone that I was 30 minutes away which was AFTER 5:00 p.m. This would round my arrival to approximately 5:32 p.m. My arrival was at 5:28 p.m, in which I called at 5:29 p.m. after realizing there was no parking lot. This possibility should have been explained on the phone. She denied that this logic was correct during the back and forth. I was not informed about parking, which added on time for me to park AND walk to the door as well. The facts are that I was not completely informed on the chance I was taking coming to this location. When I expressed my frustration and lack of information provided, I was treated like it did not matter by staff. This is not acceptable to me. All of this despite trying to be as proactive as possible by keeping staff informed on what was going on. TERRIBLE. NEVER AGAIN. Might be done with Massage Envy all together after this.
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June 2023 by Nellie Jaafar
Fraudulent. Scam. Predatory Contract. Bad Business Practices. Rude Customer Service.Do not use their services or sign up for a membership.Massage Envy will coerce you into a signing a very rigid 12-month agreement that is almost impossible to cancel. They provide misleading, incomplete information to pressure you into signing an agreement that contains terms you were not made aware of or terms that are inconsistent with the information you were initially provided. When we tried to cancel the membership subscription, the front desk representative denied our request for cancellation and was hostile and dismissive. In attempt to conceal their unfair business practices, the employee dismissed and challenged each of our concerns by rewriting history and creating a twisted game of ‘he said/she said’. The customer service was unpleasant, harsh, and uncooperative. We were explicitly provided information that contradicts what is in the contract, but Massage Envy hides behind the guise of transparency and fairness by reminding you at every opportunity that “you signed the agreement…”. They neglect and misrepresent all other circumstances.Not only do they coerce and mislead you into signing a predatory contract, the services provided (massages) are mediocre at best and the appointments we scheduled were cancelled.Highly recommend staying away from this business, and if they try to swindle you into signing an agreement - RUN.
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May 2023 by LaShuna Anderson
Cleanliness 5/5Professionalism 5/5Recommend for a friend 5/5I received a massage certificate for graduation and I decided to book with Kyle. I have felt a lot better since snd plan to return to get another massage. Tip: where your hair down so you can also get the scalp massage lol.
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December 2022 by Tim K
This place has been an absolute nightmare. My wife signed up for a subscription and when she realized how hard it was to get appointments that worked for her she tried to cancel. She was initially told she could cancel any time, but when we asked again, we were told we had to wait a year. I then tried to to communicate that we were told we could cancel anytime to someone at the desk. It took weeks of calling to get a manager to respond to me. There is then a long paperwork process to cancel instead of just being able to say “I’d like to cancel”. And then even when that was done, they billed me for an extra month after cancellation. Their subscription program is an absolute scam and I recommend everyone stays away from it.
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December 2022 by Doretha Harris
This is a terribly placed location. Rude staff up front and extremely difficult to find parking had to park three blocks away and walk due to it being surrounded by one ways.
