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January 2025 by bartolo beais
Hello, good afternoon, my name is Bartolomé Beais, the reason for my message is to ask a long time ago, I hired your service and unfortunately I lost a Mexican passport in the tow truck they sent, why the driver did me the favor of taking me to where I take my car and I wanted to know If luckily you do not keep the lost things, for your help, thank you very much and I would appreciate if you could answer me.
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January 2025 by Entre Amigos - Leo Oliveira
These people put their lives at risk and those of their customers at risk.
There was a child of around 4 years old (son of one of the drivers) walking close to where the procedure was taking place, putting her life at risk.
They have no idea what they are doing. I don't recommend
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December 2024 by Sean Mote
My vehicle was towed for "parking in the grass" at 11:34pm on Christmas day by HGH towing, but my vehicle ended up at Massey. They must be all the same company and just using the different name because they don't want to ruin the Massey name. $359.20 to get my vehicle out. Customer service hung up on me the first time and wouldn't even talk to me about the situation at all. My vehicle has been parked in that spot when at home for the past 9 years without an issue. Very shady company, I'd never do business with them. They shouldn't be permitted to put bible verses on the side of the Massey trucks because what they did on Christmas to people here at Lakewood in Royse City is absolutely horrible. I hope the state of Texas punishes this business accordingly. If this has happened to you, please reach out to the state and the attorney generals office.
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December 2024 by Laura S.
I just ran into a truck from your company on the 75 north service road, and the driver of your unit was coming into contact with cars at high speed, he almost hit me, I had to stop because he didn't stop and almost crushed my truck, the 2 women who were with the driver were very rude, looking at people badly and making fun of them, I attached the photo because he was about to hit me
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December 2024 by luna marzana
You can tell a lot about a company by the people they employ. There driver attempted to rear end me after honking numerous times because traffic was not moving to their liking.
Then proceeded to cut off multiple vehicles just to get around traffic.
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November 2024 by Kendall Drummond (Ken)
You can tell a lot about a company by the people they employ. There driver attempted to rear end me after honking numerous times because traffic was not moving to their liking.
Then proceeded to cut off multiple vehicles just to get around traffic.
On a two lane toll road at that. 0/10 recommend.
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November 2024 by Christi Nall-Folsom
Great staff and service
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July 2024 by Antwane Parks
Need a tow from my drop off to the shop driver came fast and was very friendly thank you Shane
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July 2024 by Tom G
Please do not use this company, They are scammers. I run a major trucking company in the DFW area. I called and spoke with the owner of the company. I explained that I needed a tractor towed from Carrollton to the international dealership in McKinney TX. The owner quoted me 650.00. This was at 2:00 pm, he said it would be 60 to 90 min to arrive, and I agreed. The driver showed up 2 1/4 hours later. The driver picked up the unit and left. My mechanic on site that released the unit, received a call from the owner stating that it was going to be to late for his driver to arrive in McKinney, which was very odd. the owner asked if he could just take the unit back to his location and deliver it first thing in the morning. My mechanic agreed, then the next morning we received a call for payment, 100 % ok. the lady stated that the bill was now 1100.00. When we asked why the bill was wrong, she stated that there was a storage charge. we tried to explain what had happened and that this was their doing not ours. The lady became very ugly and rude. We asked to speak with the owner to get this straightened out, but she said he was not there and that he was the one who told her to charge the extra charges. We then waited until Monday to speak with the owner, he came to the phone and told us that the charges would remain on the bill, we asked why that was because it was his idea to do this to help his driver. The owner said you should have asked if there were any charges, We reminded him again that he had requested we let the truck stay at his location to help him out. We had no choice but to pay this ransom to get our truck back. I normally do not write reviews on companies, but I really fill strongly that need to get the word out to anyone who will listen about what a bad company this is. I have also turned them into the State.
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July 2024 by Homer Simpson
These people came to pick up a truck from me and hooked it and said it was going to be $600 from Carrollton to McKinney they gave me a lame excuse that they didn't want their driver to be stuck in traffic late in the afternoon so they told me if I wouldn't mind for the truck to lay over at their location one night and they'll deliver it the next day well that's part of the scam next day they still didn't deliver it until I paid $1,100 got to watch it for these tow trucks and this company in particular out of Dallas Northwest highway and Walnut Hill area that's where they're located at very shiesty no good long story short finally my truck made it over there but they use somebody else to deliver my truck big scam
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July 2024 by Tina Wright
Massey’s towing company was Awesome! Aaron was very kind and friendly ! They came in a timely manner! Thank you so
Much!
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March 2024 by Trent Ballew
My insurance arranged for Massey to pick up my vehicle. They never arrived. When I called, they said they could not come because it was in a parking garage even though I assured them that it was NOT and even offered to move it to another area away from the nearby garage.. they just said "sorry we can't help you". They never called to tell me they weren't coming and refused to help me when I did call. I would definitely recommend against using this service
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March 2024 by Amy Cox
Would not recommend. As a tow truck business, They should be able to except credit card payment by the driver or over the phone. It took the tow truck driver 5 minutes to pull our rig out and then charge $1,900.00. Is this what America has come to....
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February 2024 by Desiree Laskowski
Says they tow cars but they don’t
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February 2024 by Taylor Minton
Horrible driver. You know the kind of driver who has a bigger vehicle and just slowly drifts into your ledger to "merge" even when there is no space, relying on others to just back off for the bigger truck? Yeah, that's this guy on I-35 in the middle of morning traffic. Ironic that the tow truck is the one likely to cause accidents.
