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November 2023 by Kathy Murray
Bryan is fantastic! He’s extremely knowledgeable, approachable, and easy-going. He followed up on several issues for me and got back very quickly. He’s a creative thinker and a true asset to the organization. When you shop mattress be short as for Brian at this wonderful location.
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November 2023 by William Loux-Wallace
Nice salesman, really found the right mattress and got decent financing. As first our salesperson asked if we wanted to check our credit, but I wanted to get an idea of prices first and see what they had, and he didn’t really push the issue which was nice. I told him a little about my back and how my fiancé and I sleep and after trying 4 beds, we knew what we wanted, and got approved in less than a hour. Quick and painless
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November 2023 by Arunabha Chatterjee
Excellent friendly service. Brian was extremely helpful, patient and caring in finding us the right mattress. Mike gave us great advice on the phone prior to visit and helped to reschedule the delivery to meet our schedule. Highly recommend this store. Top notch all around.
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November 2023 by Javier Agosto
This place is aweeome. Spoke with Bryan in sales today over the phone in the morning. I explained i just moved from Florida and asked him for what i was looking and for how much, he said we have it. Came in to pick it up and he was supper nice. ?? Thank you for costumer service.Bye Bye ?
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September 2023 by Rosely Chansombat
Ilene was phenomenal, very attentive & knowledgeable! She made sure we were comfortable with our purchase and helped us stay in our budget. Overall my experience went smoothly, 10/10 recommended! My husband & I can finally sleep comfortably ?
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September 2023 by sheryl radman
Ashley has been assisting me and my clients for many years. She is our go-to bed guru for all things sleep. She works hard to find the best deals and help save money whenever possible!
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August 2023 by Cindy Ru
If you live in Dallas, TX and are looking for a new mattress, go see Mike @ Mattress Firm on Knox & I-75! He is awesome! He really works with you to try to understand your pain points and match you with the best, most economical mattress. I went in and explained my neck, middle back, and lower hip pain. I had been trying Firm and Extra Firm hybrid and innerspring/pillow top mattresses that were causing me additional pain. He LISTENED, asked great follow-up questions, and really worked to get the right fit for me.I was shocked to discover a Medium Memory Foam mattress, which had not even been on my radar, was actually the most comfortable fit for my back issues. It properly supported my shoulders, back and hips after lying on my back and side. Mike had me try a few options and always checked in on my discomfort, narrowing down my pain points and steering me in a better direction, all while making me feel super comfortable as a single female. Do yourselves a favor, Dallas, and ask for Mike on Knox--your back will absolutely love you for it! Thanks, Mike, for really listening and helping me find the right fit.--Cynthia
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August 2023 by Sofiat Abdulrazaaq
Ale is amazing! If you go ask specifically for her, she gave the best CX experience. We walked in and out with mattress for all 3 bedrooms in less than an hour.
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July 2023 by Callie Parish
Would highly recommend Mattress Firm off Knox Street. Bryan was super helpful when I went in on the 4th of July to get a good deal. I did do a bit of comparison shopping at other stores but ultimately came back here for the best price! The bed I wanted was in stock, so it arrived quickly and the delivery process was just as seamless. Overall, really happy with my experience at Mattress Firm!
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July 2023 by Ramy Dajeh
Great customer experience! Jacob was very knowledgeable and thorough showing me all my options until I found the right mattress for me. Check out experience was also great with no issues! Thanks
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July 2023 by Derek Smith
My fiancé and I came into the store looking for a king size mattress for our new townhome. Bryan helped us find the perfect mattress, without breaking the bank. He was extremely insightful on which options would best fit our needs and didn’t try and give us one we didn’t need or couldn’t afford. We found the perfect mattress for the perfect price.Thank you Bryan, we appreciate your generosity and consideration helping us out. If you’re going to Mattress Firm Knox Park, ask for Bryan!
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June 2023 by Josh S
Mattress Firm pushes their 120 night sleep trial as a reason to buy, but fails to mention there is a 20% restocking fee, plus $100 pickup charge to return the mattress if you don’t like it. This cost me $600 today to return the Beautyrest Black mattress, so buy at your own risk
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June 2023 by Bonnie Walker
Ilene and Ashley were so helpful! Made it super easy to figure out exactly what firmness we preferred and which bed would best suit our needs. Provided so much valuable information and helped with pricing and delivery too. Made what I would consider a typically agonizing and tedioys process, so much easier.
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June 2023 by Mike Hargrave
Great experience. Eileen helped my wife and I find a great mattress. Can't say enough about how helpful she was and how pleasant the whole experience was
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May 2023 by Micky Colvin
Reviewing my mom’s purchasing experience. I think the only thing she wasn’t pleased with was the general cost of mattresses being so high. Ultimately, though, she ended up with a mattress that she was happy with for a price point she was comfortable with. Sales rep was very helpful.
