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November 2023 by Jonette Howell
Went in unsure about purchasing a mattress and left with the mattress of my dreams. I really appreciate David for managing the store solo and although multiple customers were in and out, David made sure to make everyone feel like they were the top priority. Delivery was extremely quick and professional as well. Really great experience.Thanks David and thanks Mattress Firm
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November 2023 by Xeni 777
David helped us out quickly and effectively. Gave us an amazing deal and helped solve all our problems.
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November 2023 by Virginia Boutros
Tim was a great salesperson and super helpful. I was in and out in 30 minutes and he helped us find a great deal. Super efficient and so glad they have the site open for in person shopping for something as important as a mattress!
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November 2023 by Chris MacDonald
David was an exceptional sales representative. David was highly knowledgeable and informative. David helped make buying mattresses a pleasurable experience. Thank you David!
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October 2023 by Leslie Merrick
Kobi and Adam were so friendly and helpful. I visited several times and was very indecisive; Kobi thoroughly explained all my options, fielded all of my questions - multiple times since I kept changing my mind - and did not pressure me at all. It was by far one of the best retail experiences I’ve had and I’ve already told several friends (I myself went in because of a friend who recommended this location). I will never buy a mattress anywhere else!
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September 2023 by Dhrupesh Patel
I just bought a new house and needed mattress's. Me and my parents walked in, David was the first one to great to us. He was was patient, kind, and willing to answer all my questions and concerns. He gave us plenty of time to jump on all the mattress's. David gave us tons of space we needed, David was not pushy or forcefully saying buy this buy that. (I spent about $7,000) He knew I had questions. He was so loving towards me and my parents. David's customer service level was above 10 out of 10. David knew his stuff. Beds, bed frame, box springs got delivered on time with the best level of work. One mattress did not match the box spring. All I did was called David, he was so pleasant and he fixed the problem in a jiffy.(it was a warehouse problem they shipped out the wrong item) David does not joke around with mattress's. David is the man. Very knowledgeable. I highly recommend everyone to go talk to David. Thanks David.
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September 2023 by Barbara Adelglass
We went to Mattress Firm on Lovers Lane, Dallas and were greeted by their manager Sharon. There was a large selection of mattresses to choice from but Sharon understood our needs. She found us the “forever” mattress and we feel like we our floating on a cloud, we sleep better too. Totally thrilled with the way the smooth transition went ; information, purchase, logistics plus their moving crew made it seamless. Oh and we love the Tempurpedic bed frame that address’s the movement of the mattress. Lights, music and massage-like settings on our command.Thanks Sharon for guiding us!Need to know which brand we bought?Call SharonBarbara Adelglass(I rarely leave posts or reviews but the service was just that good.)
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September 2023 by Maria Barrera
Everything about with visit was wonderful.... except the parking. Lovers is always horrible when it comes to parking. Better not be in a hurry. The staff was incredibly nice and helpful! They didn't have what I needed in stock but I was offered to have it delivered. Highly recommend.
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August 2023 by Sandra Johnigan
Adam was professional, personable and efficient. Great customer service and I purchased exactly what I was looking for.
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July 2023 by Holly Soetenga
Tim was super helpful! Got a great deal on a nice mattress!!!
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May 2023 by Aubrey Zeppa
My husband and I were in the market for a new mattress... we were hesitant to buy online without being able to test something out first, but also reluctant to buy in a store and get pressured in to something by a salesman.So glad we took the plunge and ventured in! Tim was incredibly helpful and informative but also allowed us plenty of time to tour around the store and talk on our own. We feel like we ended up with the perfect mattress, and can't wait for it to be delivered later this week!
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May 2023 by Jack Cozort
David was great in helping us pick out our new mattress and made the entire process enjoyable.
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April 2023 by Sarah Van Essen
We had an amazing experience buying our king mattress here! Dexter helped us through the entire process. He was quick to respond to all our questions and made the buying process super easy. When we decided to swap out our purchase a couple months later for something softer (within the 120 night sleep guarantee) he helped us to find a better fit for our needs and was able to have it swapped out and delivered within just a few days. 10/10 customer service.
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April 2023 by David W.
Needed a bed quickly and at a good priceDavid and Sharon really were knowledgeable and helpful with picking a guest room bed
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March 2023 by A L
Came in to look and see what options are out there (upgrading) and Romario was wonderful, patient and insightful! On top of the great service, he had to deal with a rude customer while we were there and he was professional and kind (the other customer was demanding a “deal” and just being a j**** we will be back to buy from Romario once we decide on the bed! Thanks!
