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March 2024 by Jeff Bedeaux
My tux rental was OK but could've been much better. The fitting took multiple attempts, my tux had creases in it and the bow tie was missing.You have to return the tux the day after your event or you'll get a big late fee. There should be a couple day grace period. That isn't too much to ask after spending hundreds of $$$ on a mediocre tux.There are better options than Men's Warehouse, I'll be taking my business elsewhere from now on.
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March 2024 by Syed Hassan
Very disappointing customer service. They don't know about the Inventory?
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March 2024 by james douglas
Adam, who is the assistant manager, greeted me as I walked into the store. He listened to my request and immediately provided excellent customer service throughout my visit. He knew exactly what I needed: made recommendations and processed the order without any difficulties. He was very professional and did a great job while demonstrating exemplary customer service; “The Best”.
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January 2024 by Tim Grady
Avoid this place like the plague. They don't know how to measure you so your suit will not fit right. We rented suits for a wedding, half the groomsmen clothes didn't fit right. We returned the suits within 36 hours of the event and we're still charged a late fee. Unreal.
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January 2024 by Drm 0526
Great service !! Great place to shop for clothes everyone is very helpful
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January 2024 by AkAPeiN
If you're inconveniencing them, they will inconvenience you.I caught a great sale here for $190 on a charcoal suit for a wedding my initial impressions were good 2 days prior to this visit. The gentleman with the afro helped me from the moment I walked in till check out.Turns out my wife found me a suit that matches her dress. Needless to say I showed up to return my purchase. The gentleman told me that he doesn't have the money to pay me. He went on to say that they've only taken in $75 and that isn't enough to pay me and checked to see if I had my debit/credit card. I confirmed that I did and pulled it out. Then he calls over a lady. She came over.. like a.. Drill Sergeant and said that I can only have a check or store credit. Then walked away... The man then stated that if I looked at the computer I'd see that there was only those two options. Mind you, the lady came over said her peace and left with no interaction with the computer. So I asked him. Why did you offer me debit/credit? He stated while turning the computer that he only has two options. Disregarding my question. Long story short they didn't want to pay me. Luckily the manager came in and with the same minute of walking through the front door, he gave me my money. Telling his worker that we'll be fine. He opens the cash register and Wah Lah, 4 times the money I was supposed to receive. I didn't start arguing with them and it paid off but why were they attempting to make this hard in the first place. 1st time in Mens warehouse and last time.
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January 2024 by KC
Reservation# 129727439 -- Got a size change done a week before my suit shipped. The original sizes came in instead. They tried to tell me that the garments were the changed size but the receipt told the truth. They also yelled across the store that I should have come in a month earlier while I was in the fitting room, which was not cool. Called CS and they made it right immediately. Awful employees., I recommend the Plano location
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December 2023 by Dee At
The lady who helped us kept coughing and blamed it on the dust, like she wanted to prove that the clothes have been there untouched for a long time. She then used her hands with all the germs to touch the clothes. It was nasty. And when we asked about alterations, she snapped and said “I told you this before but I can explain it again.” All the comments that she made today were short and sounded dismissive. Plus, macy's had the same products but much cheaper ??♀️
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December 2023 by Casey O'Neal
Good deals and service
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November 2023 by Gallegos
Daniel has made this whole suit experience the best experience possible. Easily showed the size of coat I needed and even called another store to hold the pants for me. They also tailored the jacket.Would definitely come back.
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September 2023 by Cole S.
Have rented from this place a couple times. Have loved everyone that's outfitted me there! It's always been quick and polite. Joanne is a joy to be around and takes great care of everyone!
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May 2023 by Nick S.
I booked an appointment here for a consultation and arrived a few minutes early. Not a single employee even acknowledged that me and my wife were in the store for the 15 minutes we were there before we gave up an left. We waited patiently in view near the registers only to have other walk-ins literally walk in front of us and pick up stuff. I left and went to Macy's where I got exactly what I needed.
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April 2023 by Phoebe Walker
Joann was absolutely wonderful! She was so helpful in providing my fiancé and me with information and options of attire for our groomsmen, even with two of the groomsmen living abroad. Highly recommend going to this location and asking for Joann!
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April 2023 by Cassie Reimers
My husband was looking for a suit last minute for a wedding the next day, per usual. We found a suit that fit well except for the pants. They fitted him for it, tailored it and pressed it, all within 10 min. The help/expertise we got was amazing. Would highly recommend this location! They even showed me another bow tie that was significantly cheaper but very similar in looks.
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April 2023 by Fleat Easley
I generally get good service and informed opinions at most Men’s Wearhouses, but this one in particular has a very inattentive staff that prefers chatting with each other over helping guests. I’d recommend any of the other locations over this one.
