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February 2024 by Antonio Davis
This place gets 5 stars from me. I lost my phone that I had with another carrier and bought a phone from a friend (had it unlocked and was good to go), and decided I would just switch carriers. I did everything online, made sure the phone was compatible, picked the plan, decided to do the eSIM option, chose option to keep my current number, paid the fees of the plan, activated the eSIM and downloaded it to the new device. However, the phone still wasn’t making or receiving calls or texts, even though it now said it was on the Metro by T-Mobile network with full bars and 5G emblem. Metro made this very difficult to get help, as they require a pin be text to you (even though you can provide them the 8 digit pin you created). It seemed NOBODY understood they couldn’t send the pin as the phone was active but still not getting service. I went to several stores (because also while trying to get this taken care of over a two day period all the Metro PCS stores systems went down), how we, this location at 1133N Zhang BLVD in Dallas were the only ones willing to really help and comprehend. Both the young lady and 8 assuming the manager were amazing. Once they figured out it was a porting issue and I obtained the transfer pin the manager was able to fix everything with ease. I had to end up paying for a physical SIM card but that was reasonable, and he didn’t try to charge me $25 dollars like the location in downtown Dallas o; Lamar street (scamming people and only would accept cash after I stated I would call metro and have it credited). I appreciate this location for helping with ease after customer service and several other locations put me through hell and didn’t listen or seem to care. If you have Metro PCS in the Dallas area, I highly recommend this location; if you’re thinking of getting MetroPCS, this is the location to visit, they definitely go above and beyond to help.
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January 2024 by Wanda Ross
Safina, you were absolutely Excellent! Good service! Thank you
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January 2024 by Pamela Washington
Safina was great! Fixed my problem quick! Thank you
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January 2024 by Luis
It's a good store ,Sam here has good customer service.
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December 2023 by rita botchway
Az helped me get the best price and plan for my phones , very good customer service.They are very knowledgeable and they always have discounts and promotions
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December 2023 by Tony Hawk
She was great! Highly recommend this store!
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November 2023 by Barbara Patterson
AZ ...Was very knowledgeable and helpful in finding a great deal that made me very happy!!! We need more employees like him!!
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November 2023 by Ladii Nixon
I had a really great experience today! Az and safine did a fabulous job with helping me. I would highly recommend the Metro at zang for the best deals and the most friendlies faces. They are the best! Thank you both so much for putting a smile on my face!
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November 2023 by Lemell Tommie
My good day started after stepping out of this door. Came to just pay the bill as I late to my service I got a better promotion to buy a new phone! Thanks to Safina!
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November 2023 by Steven Reneau
Took a difficult situation and found a solution that was perfect! Never had a customer service issue handled this well. THANK YOU, Az!
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October 2023 by Linda Clemons
I thank AZ he very helpful his is the best thank you have a wonderful weekend Mis Linda Clemons.
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October 2023 by Kiki Salis
Went to get the phone , Az explained the perfect way.
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September 2023 by Alice Perez then
AZ was great with us , got us 2 iPhones 11 for a great price and deal !! Thank you for being great for us ! Thank you AZ !
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September 2023 by Andrea Rocha
AZ helped alot perfect store.
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September 2023 by Robin Jackson
AZ was wonderful with helping me with everything I will come back again most definitely..
