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January 2022 by Rich Smith
This place is permanently closed. As of 12/27/21
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December 2020 by Ann Davison
They always help me with my phone issues!?
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January 2020 by Jennifer L.
I dropped my business phone in the water and had to get a new one turned on ASAP. Monica went above and beyond to make sure i was happy with my new phone and was very quick and polite. If this store was closer to my house it's the only Metro store I would visit. The customer service is outstanding! I would recommend this store to any and everyone.
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October 2019 by Neptune Q.
I came in to make a payment and the woman working insisted she could not do that. I don't understand what kind of business is being run here but I Wasted my time and patience trying to go somewhere other than a corporate store.
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August 2019 by Nubia A.
Horrible customer service! Brandon and the Manager Omar, will not offer to help in any way. If there is an problem, they will send you to the "corporate office " to resolve a problem they could easily handle in store. How these people have a job is beyond me. Wont ever do business here again.
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April 2019 by Francisco Badillo
5 Five stars always
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January 2019 by Reys Channel
Just walked in to this store made a payment and received very great customer service from Alondra she help me with everything I needed also the manager there was very nice to other customers at the store love it I highly recommend this store they do anything to help out
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January 2019 by Kent Garcia
Excellent service at this location from Alondra and Omar!
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December 2018 by Gloria Sterling
Love this store girl with blonde hair was very helpful and managers very nice
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October 2018 by Robert Youngblood
They provided me with friendly efficient service for the problem I had with my phone.
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August 2018 by Mary FullyBlessed
I love the Hispanic chic she so helpful and not complicated!!
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May 2018 by sabrina c.
I had the most awful experience! I tried to use an android phone I bought from metro pcs and the next day I switched back to att and my iPhone. The people wouldn't give me my money back. I had done a factory data reset and this chick (so rude) wouldn't return my money because she said she couldn't tell if I talked more than an hour. They won't give you your money back if you talk more than an hour but they don't tell you that even if you ask about returning it. I had to call the 800 # and speak to a supervisor who sent me to a corporate store than in 2 seconds pulled up my talk time and took a screenshot of it. I took it back to the store on Ross and Fitzhugh, finally that horrible girl gave me my money back. Then she said well you can't keep your number. I told her ATT ported my number back the next day. So she flipped out and screamed at me "That's not allowed! You give me your refund back!" I was shocked and I told her MetroPCS gave ATT permission to port it back over. She tried not to let me leave the store by assaulting me. Grabbing onto my arms and tried to pin me against the wall. I got outside to get in my car and she followed me and assaulting me again, punching me and hitting and kicking my car. She drew blood on me. I had asked a passerby to call the police and a manager from a different store finally came to the store. He let me keep my money because that chick was crazy and wrong. The police didn't arrest her though. I will have to call and make a formal complaint and call corporate to tell them what happened. Do not go to this store. The owner is also just as awful and lied to me in the phone about the return policy. I would never do business with this company again especially with the store on Ross and Fitzhugh. I've never been treated like that in my life. Screw this place. I'd rather give them negative 5 stars.
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March 2018 by Td fullyloaded
Had the worst experience ever with this store. They turned my phone off a week before the bill was due and tried to tell me I had to double pay to get my phone service back... No GoodâŒâŒâŒ
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January 2018 by Janey Kamrath
This is the absolute best store! Location is not great, the neighborhood is changing but still horrible =/
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June 2017 by KARMA JASS
Great people, with a great attitude!!!!
