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February 2024 by Pamela Harris
Sales phones that belong to someone else couldn't pay the bill didn't give me a receipt illegal shifty dint do business there
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January 2024 by El Señor De La Tienda
Terrible Staff Service
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January 2024 by RM RO
Very good Melanie Hernandez is a good person, she serves very well, she is a good person, they should have more people like her ?
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January 2024 by Michelle Torbellin
MarkellHelped me with my phone and tablet.He such a wonderful and pleasant sales associate.i wish metro had more people like him,and it would be such a great experience for others,like it was for me
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December 2023 by Randal Hawley
The insurance only pay for used refurbished phones
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December 2023 by Salvador Hernandez
They enter account information without asking I didn’t know my 8 digit pin and didn’t know it even existed until I tried to get in the app for a statement they suck here
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October 2023 by Juan Alvarado
They were stealing money from my payment, I paid my payment on Saturday for $55 and they told me that it will be ready but it is cut off, this store steals money from customers' payments, I hope the subway calls me about this theft
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September 2023 by victoria puente
They disconnected the wrong line on our phone plan so now a one time trip has become 3.Employees do not seem like they want to help either . They just stand there .
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September 2023 by Barbara P.
My elderly aunt has been with them for years, struggling with a phone that doesn't work. I told her she was due for a new phone. She went in and they charged her an additional $100 to "upgrade". When she got the phone home, I tried to download an app that she needed on the "new" phone. The PlayStore app feature on the phone didn't work. We tried multiple times. I have tried calling both phone numbers listed to speak to the manager. Neither phone number works!!!! 469.241.2649 doesn't work. 214.647.3548 doesn't work. What kind of business is this?! Taking advantage of the elderly.
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September 2023 by Wilcor Reyes
Cheater they add extra lines to My account. They are no more corporativo just scammer and cheat. Fraud don't ho they're they Will cheat You money stealer
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August 2023 by Martin Avalos
Damn! I went to this store and asked for an upgrade. We’ve had this phone for over 5 years and have a total of 4 lines with Metro PCs. I wasn’t looking to get anything fancy, you know .. just a phone to take a few pics and play some games. First question from the employee was “What’s your budget?” I answered $100. The look on her face, wow! I then said that I would go to FB Marketplace and get one then bring it to them to activate it! Her answer “ It’s $99 for activation “ I walked out. No help. I mean come on… I just left another metro pcs store down the street with a new phone and 2 tablets…and guess what? No activation fee… I do not recommend going to this sore at all!!! Don’t do it!
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August 2023 by NEW MONEY Ent
One of the best metros if you ask me crazy playlist of music everyone was smiling and greeting people as they where walking in I got 2 iPhone 11s for 650 phone cases and screen protectors, and a speaker, headphones amazing experience really appreciate the customer service.
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August 2023 by Paola Ramos
this is the WORST metro. they add phone lines to your account without you noticing and change your pin on the account. you ask for the manager and the manager has an attitude, maybe because she was on her LUNCH break. PLEASE DONT GO HERE, try the one the one down the street their service is soooo much better!
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July 2023 by John Coronado
I didn’t get the discount for senior
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March 2023 by S Reed
Lady with Grey hair and black jacket holding tablet never checked anyone or greeted anyone as they came in mad disrespectful had to wait for someone to come from the back to help with something very simple took less than one minute to fix
