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February 2024 by Alejandro Perez
I usually don't write reviews, but I'm thankful for the assistance I got in the store on Thursday January 18. I went around 4:30 pm and the employee (I think his name is Mike) was very helpful and patient. He spend more than 1 hour with me trying to fix my problem and testing everything since I was getting messages but not security verification codes. He was very knowledgeable and actually new about my phone brand (Redmagic), that none of the 3 people we call from Metro support knew about. I recommend going with him for assistance.
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December 2023 by Taiwan Mapping
Poor service
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November 2022 by Jacob Maxie
Went to get my wife a phone today.sonny is the man best customer service from any metro pcs I been to .
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September 2022 by Phyllis Leftwich
Sunny is the best rep. Good customer service skills.
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September 2022 by michelle hanks
Meesh is knowledgeable and courteous. She gave me white glove service.
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June 2022 by Gina Nuncio
Sunny was very helpful and very knowledgeable in his work,he answered all my questions...Sunny was great....Thankyou for being excellent
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May 2022 by Harry Smith
My wife and myself have been customers for years , and here's a reason why. We came in today and Albert was there to help us purchase internet service thru metro, Albert walked us thru the process , made it so easy and smooth that we came away feeling really great about the purchase and services offered.We will continue to be metro customers with people like Albert taking care of us. Thank you Albert .
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February 2022 by Jessica Lazo
Every time I come to this store, Albert is there and he always provides excellent service. He is very polite and knowledgeable about his work. He is the reason why I come to this location. I highly recommend.
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December 2021 by Jonathan Hamami
This location has terrible customer service, I called to check if they had an iphone in stock and the gentlman was extremely rude! while I was talking he rushed off the phone and hungup on me. I would not reccomend this location!
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June 2021 by Jon Norris
Sunny, is the best! We are so happy with our new purchases and the service! A+++
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May 2021 by Ophelia Robinson
Came to this store again after months. Sunny is the best Metro person. This will be my home store now.
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April 2021 by Jerrod Fernández
I will never go to this store again. I am not sure, but I think I was dealing with the owner today. It was a very heavy set Middle Eastern guy. He is a con artist. He told me that I could buy a screen protector and a cover for my new phone, and he would give me $20 off, making the price for both of them $35. I was not sure how much they were and he did not have prices on any of the accessories. As soon as he took the products out of the packaging he threw the boxes in the trash. I told him that I want to hold on to those. He said that I cannot return them, so I said I am not sure that you are giving me a good price on these for $35. He told me that he would never cheat me because I am such a good customer. I told him I had never been in the store before he said oh yes you have I've seen you many times. I said, no you haven't. I have never been in the store before. He said well if you find any cheaper you can get your money back. So after I paid, before I left the store, I called another Metro store and found out that the total cost for both items was only $25. I had not left the store yet and I asked him and he said that these are better quality items. So I went to another Metro store and found they were indeed only $25 for both. I called the store and asked for him but the employee would not stop talking and I said I just want to speak with the owner, since you were not the one who helped me. The employee said he was not there and that I am wasting my gas driving around trying to see how much things were. I asked to please have him call me, and he yelled at me "get off the phone"! And hung up on me. I hope the owner of this store enjoys his extra $11. He is a cheat and you should not trust him. I did not get $20 off, if I had gotten $20 off the total cost would have been $5. He said they were going to be $35 for both and on the receipt he charged me $36, so instead of $20 off, I paid an extra $11. Go to another Metro PCS store! Trust me! This owner is a con artist. I hope the extra $11 was worth a 1 star review to let everyone know how you practice business and how your employees scream "get off the phone" when being asked to speak to the owner. The owner never even bothered to call me back, but I doubt his rude employee even told him that I had called. DON'T DO BUSINESS HERE!!!!!
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April 2021 by Randy Johnson
Read the review about this store and guy called Sunny. Was lucky to see him as he told me he works only on Weekends! Excellent Customer Service! He is a great guy to work with!
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April 2021 by Geronimo Gonzalez
Excellent customer Service. Will be my home store from now on
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March 2021 by Erin Jones
Sunny was very friendly and very helpful. He even helped me get financing for a new phone and I didn't even know that was an option with MetroPCS!! I've been a loyal customer for over 10 years now too! Definitely recommend this store and SUNNY specifically!
