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February 2024 by Studius Monk
If i could give them a lower rating i would! Horrible customer service, i went there today to get my free upgrade since i cracked my phone. I just got off the phone with the corporate office to ensure i was eligible for a upgrade even in the store since i have been with metro for over 20 years, i talk to the guy working, he proceeds to tell me that i would need to pay full price and get a rebate, i informed him that i was just in his store 2 months ago and the guy at the time gave me all the information as to what i can get and how much it will be if any cost would be incurred (if i wanted to get a Iphone or other along those line plus he heard me on the line with the corporate office. He repeated himself so i walked out and went to the store around the corner! Do not lose a long time customer just bc you want to make a sale!
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October 2023 by Yareli Prado
I've been trying to contact this location the whole day and nobody picks up. I'm an hour away from this location so I can't just come to the store..
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May 2023 by Jen Perez
I'm very disappointed. Went to buy some chargers, the box didn't even have information of how long the chargers were. I opened one and since they weren't long I went back to return them. Guess what?! They don't offer return policies! Plus they don't have a sign or anything saying that all items are final sale!!They should have some just like other stores. The lady and guy that were in that store weren't even trying to help. Not going back to this store, if you're buying something there make sure you get the right things because there is no going back.
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May 2023 by kathrin kriemhild
I'm very disappointed. Went to buy some chargers, the box didn't even have information of how long the chargers were. I opened one and since they weren't long I went back to return them. Guess what?! They don't offer return policies! Plus they don't have a sign or anything saying that all items are final sale!! They should have some just like other stores. The lady and guy that were in that store weren't even trying to help. Not going back to this store, if you're buying something there make sure you get the right things because there is no going back.
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March 2023 by charlotte conn
My daughter bought a phone there for $150.00..it was supposed to be a $99 upgrade.. and the phone she got didn’t work .. help .. that phone is a life line for me to her.. the man .. Manu.. would not give her a receipt or help .. neither would the manager.. both very rude and hateful .. made her leave the store..I’ve filed the complaint.. no help .. should I go to police now and file complaint
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January 2023 by G M (Gus)
It is very easy to get a phone with a line here.
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November 2022 by Erika Dasari
Excellent customer service everytime I go there they fix my issues real quick they always give me the best deals on the phonesBest place to go
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August 2022 by Histerwin Flores
Great job ladies love the service
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August 2022 by Claudio Yolk
Love the girls from royal great service
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December 2021 by juan lopez
great customer service
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November 2020 by Pedro Camilo
(Translated by Google) Very friendly the subway(Original)Muy amable la de metro
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June 2019 by Melissa P.
This place is a joke. Rude employees. Can't answer a simple question. Fat stupid mexicans work at this place. Go to the metro by best buy. Very professional employees.
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February 2018 by anthony scaparra
Friendly and helpful staff!
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December 2017 by DJ HotRod
They close about 7 even though it says 8pm I drove to this location twice after 7 and it's always closed they never stay open past 7, I'm pretty sure their boss doesn't know about this.
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June 2017 by Paul Kern
Bought a "new" phone and had problems from DAY 1. Returned the phone and he was going to swap it for new. Got the same phone back with the same issue. Returned it again and the phone would not do the same thing while I was in the store. Now I will go find a new phone from a reputable dealer. Stay away from these guys.
