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June 2025 by Teresa Nelson
They still have a phone charger for a K51 cell phone. They go for about 36 bucks. I love the Metro location in the Crossings on Ledbetter street. Its a cute cube size store.
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April 2025 by T Turner-Williams
Went into this location today and there was a senior citizen in front of me waiting to make a payment. The lady that was working was rude and non friendly. Don’t think I’ll ever return to this location for anything!!
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February 2025 by Ke
The lady that owns it has a terrible attitude!
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October 2024 by Jimmie Williams
The service I got at this store was remarkable and smooth. The store manager Sam helped me with all the queries I had with my device and even transferred all the data to a new phone with a smile even though it took 20 mins. He gave me time and understood what I was looking for. Best experience ever.
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October 2024 by Wallodene Pouchie
Sam, the customer service in-store , gave the best service! Understood and resolved everything I came for. Can't complain. Best service ever ever. Guy deserves a raise
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September 2024 by F Fridia
THIS PLACE SCAM PEOPLE! According to another Metro store, they overcharged us by $70 and did add the activation fee to the system, hence the reason why the phone isn’t working. We had to pay more money to get the phone working. I’ve reached out to the district manager and metro corporate! Do not patronize this location!
An email was sent to Jorge Flores on 8/30/24 and I’m awaiting a response.
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August 2024 by Deborah Anthony
Good service by bil
I change my mind after 2 year gave him 5 star he deserves it .
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August 2024 by Wendel Jones
Good service by bil
Y'all come to this store they try to help
Come and see bil
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July 2024 by Damita Tatum
I like the service at this store they helped me lot with transferring my stuff other metro didn't help me because i did not buy anything .
Everyone come to this location bil is so good , store is so clean and I would love to come on this location.
Damita,
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July 2024 by Donald Evans
Customer service was very rude and uncooperative Sat-27-24 time 11am.
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July 2024 by Rudie Miranda
My husband and I went in June 2nd and upgraded my sons phone to a iPhone 12 which we purchased from TMobile directly, the gentleman charged $31.55 and we went on our merry way. Today I went to pay my son’s bill and it was $37 with an outstanding amount of $2.55. The rep Nate was so helpful. This store only reported $29 paid so they pocketed the remaining balance and added services not requested to my child’s account. This is NOT ok! I’m opening a complaint on this ASAP!
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June 2024 by Derrick Moore
I'm loving the service and those I've had to contact for whatever reason, someone was on point to help. The phone is perfect for me. Considering that I'm a tech dinosaur ????!!!
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February 2024 by Martin Ramirez
I had a really bad experience. The sales representative made changes in my account without my knowledge. I came to another store and they helped me fix my problem, but is not fair for us as customers to walk into a metro by t mobile store and have such a bad experience. Sales representatives are supposed to be trustworthy. The person who helped me even threatened me and i felt afraid for my life.
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February 2024 by George Bolden
This store is full of liers they told me my phone not going to work and they mess with my phone n turn off the service off I went to another store and they fix my phone in one sec they mess with the sim n the other store fix it they are scammer i will never go to this store again ??
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January 2024 by UNIQUE FLOOR SERVICE DFW (Hector Oropeza)
The employee said he cannot take my payment . I had to go to another store & I went to make a payment sum where else n they saw that they add a tablet on my account with out telling me I want file a complain with the police abt them hacking my account and adding thing to my account
