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July 2025 by Herald Gunderson
like others I’ve noted the terrible customer service. Not hard to not be terrible
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February 2025 by Kim Daniels
NEW STORE IN SHERMAN!!
The girls did an excellent job of framing 2 prints we took in! Highly recommend!!!
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December 2024 by Ofalyn Harris
Other than the really sweet lady at the door, customer service was pretty awful. One woman I said excuse me a couple times and she booked it to the back. I couldn't find anybody else in the store to help me look for anything. The lady at the front tried to help but she wasn't really sure. Then when I finally did get some help it was the one who initially booked it. And she went in the back to look, she walked so quickly I lost her. I just kind of waited in a place and hope that she was going to pop up. Not like she provided any directions to wait or anything. And when she did finally come back she basically said sorry it's not in stock. Then I asked if there were any mask in stocking the entire store? She copped an attitude and said that there's only one mask and it's a decoration. But when you check online there's about 20 different kinds of masks. I guess I was bothering her
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July 2024 by Joey Angel
Super friendly cashier. Wonderful section of picture frame I bought 2 plastic 8x10 so I could make a photo collage, also bought a tube of E6000 clear transparent glue to repair a leather belt, plenty of sizes to choose from, and also picked up 2 six packs of 8x10 canvas that were outside in a bin they were on sale 1/2 the original price as I entered. Highly recommend this place. $.
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January 2024 by Robert Castillo
They always do a great job and even helped us pick colors. Don't forget to use that 70% off coupon!
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October 2023 by Amy G.
I recently visited this craft store and was thoroughly impressed with the helpfulness and expertise of the employees. They went above and beyond to assist me with my crafting needs, offering valuable advice and recommendations. Their dedication to customer service is commendable. However, my only concern was the lack of staff available during my visit. Despite the outstanding efforts of the existing employees, it was evident that they were stretched thin due to the high demand. More staff members are needed to ensure that customers receive the attention they deserve. Overall, I had a positive experience, thanks to the exceptional employees. I hope the store management addresses the staffing issue to maintain the high standard of service and enhance the customer experience further.
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September 2023 by Richard P.
Michael's is no longer the king of arts and crafts. A side from the experience of a very small and limited crafting supply inventory and the staff with little or no knowledge of art supplies, Michael's is now capitalizing on hiring people to just walk around. They now require the customer to check themselves out after providing their personal information for Michael's to sell, and with these cost savings to the company the customer doesn't get any.
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July 2023 by Joan C.
Just went to Wal-Mart, er, the Michael's on Greenville Ave. You to check yourself out now, the bags were blocked with a giant canvas, and they won't let you take your cart to the car. Oh, and the disabled spaces were coned off. Great for disabled folks. I will not be back
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July 2023 by Divya Iyer
Amazing staff
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May 2023 by Terra Moton
Great deals!!
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January 2023 by Rosemary P.
they closed ten minutes earlier then stated, other than that though I guess their stuff is okay
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December 2022 by Victoria E.
This Michaels is clean not as big as others we have shopped at. They have gone self checkout except for one clerk which makes the lies long as everybody has to learn how to use the equipment.
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November 2022 by C M.
Selection is ok as is the product but f you expect any customer service, go elsewhere. A nightmare to to try to get anything delivered.
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September 2022 by Elizabeth V.
Everything a DIY Diva could want! And excellent assistance from friendly staff for others (like me) who are bungling beginners.
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August 2022 by Alicia A.
Curbside pickup takes longer than going in to shop for it and paying at the register than the time they take to bring it to your car. If they can't do it than they should not offer it.
