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March 2024 by Oscar S.
It was my second time going to microcenter and I wanted to buy computer parts at micro center, the associates were very helpful and kind one specifically named Daniel Ortiz, he was working at the PC Building Department and I asked him about computer parts, and he was able to provide suggestions and recommendations for the best performance, he was also very open to answer any questions that I had in mind, and also was able to keep my $1,500 Budget for my Gaming PC.
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March 2024 by Jt J.
Micro Center is one of my favorite places shop for computers and electronics. It reminds me of Frys and Incredible Universe a bit. You can see the physical products and demo quite a few laptops, monitors and tvs. I have never had any issues with customer service. The negative reviews are definitely off base from what it's really like at Micro Center. My dad and I are always asked if we need help with anything and a salesperson always helps us find what we were searching for. There was never any pressure to buy even after I asked tons of questions. If you have never been definitely go check it out. You will have a good experience and find what you need!
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February 2024 by Vanessa ..
Maybe you ask why I gave this store such a low rating. Or not , but I will tell you. My husband and I had been loyal customers for quite some years. We (mostly him) have built our pcs from scratch, using components from Microcenter. Bought many keyboards, mice, monitors, etc from there too. The associates were polite and helpful. When they recommended to get the warranty from microcenter, we gladly got it. We never had ANY problems returning items. Unfortunately, today my husband tried returning a video card that was glitching and not working correctly for his 3 monitor setup. While waiting for a long time and speaking with the manager or person in charge of returns, he was given the cold shoulder. They would not honor their own warranty. He was told they needed to run a simulation of his setup at home there. Keep in mind that he uses 3 monitors but they ran the simulation with only one monitor and not at the same 240 hz needed to duplicate his setup at home. He was told he needed to bring his computer and entire setup to prove there was something wrong with the card. That is impossible with 3 monitors and a huge Helios computer case.Doing that could possibly damage other components in the case . After not exchanging his video card or offering to repair it, she continued to carelessly disconnected the card from their pc. My husband had to interfere and remove it himself. Oh did I mention that she walked away from him rudely?!? Is this how you treat loyal customers ? Sadly, we will never be returning to this store again. They definitely need to treat customers with more respect than this , I don't care if you are having a bad day . Do better !
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February 2024 by Chris C.
I have purchased three computer laptops at MicroCenter in Dallas, and each time I was completely impressed by the professional service and knowledge of each associate that I met. On each occasion they were very attentive to my questions and took an interest in helping me meet my needs in selecting a computer. I value the service that they provide, and would highly recommend Micro Center Dallas and their expert associates anytime.
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February 2024 by Tom A.
Great help from the staff. If you are new to building computers or just need to ask questions on what to upgrade, the staff are great help. I literally brought my gaming computer and didn't know what to upgrade. The staff looked at my parts and recommended me the upgraded components. Thank you staff.
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October 2023 by mellody loria
I’m not sure even where to begin….My co-workers (and my parents!) recommended that I visit micro center before making online purchases for a custom build. And I am so so so glad I did.I have never been so comfortable with expressing my wants and needs for a computer. And I didn’t have a clue what I was really talking about! I also expressed concerns & anxiety around building a PC myself. The employees were very reassuring and very very helpful. Juan was so great! (Someone also had helped me in the Pre-Built department. His name started with a Y. Super helpful as well) Super personable and really enjoyed having him help me. He showed me the parts after quoting me, worked well around my budget, and answered ALL of my questions. I also have to mention… The reviews mention poor customer service but I didn’t experience this in the slightest today. Every employee that walked by greeted me or asked me if I needed any assistance/help finding anything. Almost 3 hours after my visit, I had my very first custom PC built and running. I am beyond happy with my experience. AND beyond happy with my computer. Thank you so much for your dedication and support. I cannot wait to upgrade just so I can revisit.
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October 2023 by Victoria Reed
My experience was horrible visiting The Micro Center store. I Literally was standing around waiting to be assisted on Apple products for 35 minutes. The store only had one Apple salesman working in the area. When I finally received assistance the salesman couldn’t even explain any Apple products well to even make a sale today. The salesman clearly did not know Apple products well and was trying to tell wrong information.It’s best to only visit the Apple Store to receive quality customer service and purchase their products as they know their own stuff.
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October 2023 by Robert Freeman
One of the most impressive electronics stores in terms of the range of their selection and the competitiveness of their prices. It should be your first stop shop. Whether you're a hobbyist trying to build a computer or someone looking for a new phone or accessory or camera. They've got new, refurbished, used, across a wide variety of price points. This location the staff weren't very helpful or friendly, but you can always order online. Definitely recommend checking out their website or stopping by whenever you're shopping electronics!
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September 2023 by Connor Orr
Feel like a kid in a candy store every time, and I always find what I need, get the assistance from employees whenever I have questions, and as long as you know price match policy it's a very smooth protocol to get that taken care of. As a former Best Buy employee I gotta say, the world would be so much better if Microcenter bought them out.Needed to get a new case, RAM, and graphics card. Went on Microcenter's website, got an accurate idea of stock and pricing, and then went in person (didn't do my order online cause I love the actual shopping experience).Phillip Stermitzke was a really cool dude, and great associate and let me know if there were any potential price matches or if there was/wasn't a better alternative to what I was buying. For example I bought 6 PWM fans for the case, and found 5-packs online and he let me know that Microcenter didn't carry those to save me the time looking which I appreciate.If I don't come back sometime soon assume I'm dead because I love Microcenter!
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September 2023 by Tom Goller
Great selection and prices, convenient location. If you need electronics, this is the best place north of 635, hands down. Only disappointment was a slow register system. Cashier was great, system is slow which created a longer wait. Be prepared for a wait to check out if it is marginally busy. Overall great store, I look here first for any computing needs.
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August 2023 by FiveStar (Reviews)
Excellent customer service from everyone. Very helpful. This computer store has everything plus audio, lights, microphones, cords, monitors, etc.. just about anything and everything you need. I'll definitely be back!
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August 2023 by Will M
I absolutely love this place! Andy, Jim, Rudy and the knowledgeably, customer focused team team that works here makes it so easy to shop for LITERALLY ANY of your tech needs! Best Buy is good, but they're no micro center! This tiny powerhouse has all the best deals, a awesome repair team, great sales team, and awesome front of house experience when you're done shopping for your goods. They are a gem and I would be distraught to see the store go.
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August 2023 by Kristopher Johnson
Was along for the ride when my sister took my nephew buy him a new case, etc...to build a new computer! It was super fun, even though I'm no techie! I was entertained just by looking at the rest of store. I stood and watched a line of 3D printers on display all making lil figurines, animals, castles, even a dragon! It felt like watching the future! This place was cool.
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August 2023 by R0M1N DFW
Excellent Experience Always. Exceptionally informed and knowledgeable staff. Very Professional. Very Helpful. Extremely competent. Very friendly and courteous. Tons of great selections for all that you can think of and if they don't have it in the store, they will get it in as little as one day. Prices are very competitive and their email sales newsletter and price reductions are simply great prices. If you are a novice or a gamer or an intelligent geek, this place is absolutely an amazing playground of tech and electronics.
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July 2023 by Mr. Our Purpose Is Your Blessing
We had the pleasure of visiting Micro Center with friends and family and had a pleasant experience. As we walked around, we did not notice any slip or trip hazards. We were blessed to meet Mr. Grant, who was very kind, professional, respectful, and patient while listening to our computer, needs and then provided us with the best options. We were able to get two all in one computers for under $1500 with warranty and security protection. It was also awesome to see a screen as you exit the store, which shows how many people were in the store at any given time. While we were there the average was between 185 - 191 individuals.Mr. Grant provided exceptional customer service, and because of him, we would recommend Micro Center."Our Purpose Is Your Blessing"
