-
April 2023 by Marc M.
This location needs to closed down. The pharmacy staff and team that worked today in CVS today were awful. I've never experienced service so bad in my life. I arrived at 10:12am for a 10:30am Covid test and Aster had be waiting in the drive thru until I got out my car and knocked on the window. By 10:50am the pharmacy team said the I had to book another about and drive around because they couldn't figure the system out. Another pharmacist stated that I selected to many insurance policies when I booked my appointment which is BS because the system only allows for one insurance company to be selected at a time. I ended up going in to speak with the manager on duty for the store. After manager spoke with the pharmacist he told me that I was better off going to another location due them not being able to figure it out. Another seasoned gentleman ended up leaving because he felt his blood pressure going up from waiting for service. Whatever you do, DO NOT go the this location. The CVS pharmacy team on 7979 BELTLINE ROAD, DALLAS, TX 75254 helped me and had me in and out and less than 5 minutes.
-
October 2022 by Amy R.
This is the last time we will use not only this CVS...but CVS period. Not even talking about my own medications, this is the 4th time my children have had to go without their medicine they take at school. They need it daily. The pharmacist told me that our doctor was to blame for only calling in one refill instead of both, and that they would have my daughter's medicine in an hour and a half...then I just got a call saying that they don't have her medicine at all. We are done with the lies, the blaming and overall ineptness and unprofessionalism this company operates with. Don't screw with my children's health. I hope others are warned so they do not waste an hour in line for literally nothing.
-
August 2022 by Kenzie P.
The pharmacy is horrible. I have been on hold for 20 mins--then hung up to call back and was on hold another 10 and then they hung up on me. Called back and I've now been on hold again for 15 mins and still waiting. I have now driven up here and am waiting to see if they answer the phone or get me in the drive they lane faster. Do yourself a favor and go to another CVS.
-
July 2022 by Reagan T.
Everyone wants to use their local pharmacy. Will happily travel further to stay from these rude disrespectful people. Was told multiple times over the course of an hour and a half "oh it looks like it's not ready. Give us 15 minutes." Heard that line from 3 different people. When the 3rd person said that I said. I feel like no one truly knows the status of my medicine because everyone says the same thing and I've been waiting for an hour after "just 15 minutes." Got all sorts of lip service and attitude after pushing back to get clarity. It's blatantly obvious the staff is SO busy and understaffed and Has no idea how to treat or talk to their customers as a result of overreacting due to high stress. All around bad situation at this location.
-
December 2021 by Alexis L.
The pharmacy always takes 10 years to do basic things they leave you in the drive-through for so long and they are constantly telling you in accurate times. If you tell me my prescriptions going to be ready in an hour and I drive over here in an hour and some change and it's still not ready and you're gonna tell me another 30 minutes I'm gonna get furious. They all always just seem so confused and it gets very aggravating!
-
September 2021 by Lorraine R.
Without going into four pages of details I will just say this is the biggest bunch of rude incompetents you will ever come across
-
August 2021 by Peter D.
This may the the worst CVS Pharmacy I've ever been to. As I waited in line the person in front of me was asking why her prescription was not ready even though she got 3 phone calls to pick it up, then I asked to pick up mine and I was told they just received it (a lie, it was sent the day before) and was told it would be ready in 20 minutes. I come back after 30, and now I'm told it'll be ready in 30 minutes!?! As I decided to go through the drive through I told them I'll wait right here, blocking access and giving them a little extra "motivation". After another few minutes the pharmacist comes back and says we don't have the ingredients to fill your prescription!!! I went inside to complain to the manager who took me to the pharmacy manager. Now I'm told they can "emergency expedite it" and I can come back tomorrow. I'm going to Walgreens, thank you very much. On my way out another gentleman approached me and said he's about to do the same as he's had multiple issues here as well. Added note: they had 5 people working so it was not like they were understaffed. My advice: stay away from this CVS.
-
July 2020 by Molly G.
First time at this location. Worst experience ever. Waited 40 minutes just to get someone to actually help me check out my already ready medications. Highly recommend not coming here. Don't waste your time.
-
May 2020 by Denis A.
LOVE the pharmacy staff. Every person behind the counter is very knowledgeable and ready/happy to help in any way they can. Farhad in particular was incredibly kind and even helped me save $55 on my prescription by coaching me through finding a manufacturer coupon that I got an email about!
-
April 2020 by Ma G.
Sacrifice cost for convenience. Necessary items to fight COVID-19 are depleted. The green haired girl at the check-out was friendly.
-
March 2020 by Seshank C.
Bad service. We had a request for prescription. It showed in progress but 3 days and we have not heard about it. I tried calling and when I asked about it they put me on hold for an hour to talk to pharmacist.
-
September 2018 by Jeanette D.
I go to this CVS because it's the one closest to my home. I get my prescriptions filled from this CVS. I think that it is a good place to get prescriptions filled for me since it's close to my home. I don't do much shopping in this store. It's an older CVS that needs to be remodeled.
-
April 2018 by Brittany D.
Multiple pharmacists here have flat out lied to me about medications. They make up whatever lie they can come up with to get you to switch to the generic - which they get compensated higher on. First off they are not doctors and don't have prescribing authority. So here is an example, I went to the pharmacy to pick up a prescription I had been on for 3 months- this was a refill. I got a text on my phone saying it was ready to pick up. I drove up asked to pick up my script that was ready she rattled off the BRAND name I had taken for months I signed - then she handed me the script and it was the GENERIC! First off, that's not what i wanted, nor did she ask if she could switch me to that. I immediately caught it before I drove off and told her I wanted the Brand i had been on for 3 months. She said " ok i'll have to return it then" ok lady you messed up return it. So she proceeds to tell me to circle around the building a few times because she gets " dinged" if i sit there too long- also there were no cars behind me! So i complied mainly because I was in shock that this lady was having me do this.... all while she messed up. After the 3rd circle i pull up again. She tells me the computer messed it up- the generic is the same thing blah blah blah - 20 minutes later I have my script. Do not use this place - they do not care about what's best for patients only THEIR bottom dollar.
-
March 2018 by Katie M.
Horrible customer service. I just moved to this area and went to this CVS with my service dog. The first employee who saw me smiled and asked me how I was doing today. I got to the aisle for the stuff that I needed and a lady, who I assume was the manager, immediately told me I couldn't have a dog in the store. I politely told her that my dog is a service dog. She then requested to see "the thing" which I'm assuming meant my documentation. Per Texas law, she legally cannot request this. I told her it was in my car (which it was) but she just continued on to say that the store would "be shut down if they have animals in there". While I understand that stores have rules, employees must be trained and prepared for how to respond to customers with service animals. I am very disappointed and disheartened by this experience and will not be using this location in the future.
-
January 2018 by Sara W.
Good service. Dropped off a prescription and was told it would be ready in about an hour. About 40 minutes later got a text saying it was ready. Staff was friendly both in the pharmacy and in the store.
