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November 2023 by Joe L
disappointed.. All 5 orders were late from when promised over the holidays..Know this is a busy time but didn't appreciate being given one date for delivery and having it now expected to show up a week later!
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June 2023 by Lloyd N.
Bought a variety of cookies (semi-with nuts, sugar, oatmeal). They were all TERRIBLE. Didn't seem to be baked at all. Way too doughy with nuts sprinkled on top (not incorporated in the dough). This is why I haven't been to this company for over three years. The product quality has not improved. I can understand the soft-baked concept, but this is undercooked material at best. Corporate office.......go back to producing crunchy cookies, with an option of soft-baked!
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January 2023 by Rose Queen
the cookies were so good. We ordered white macadamia nut (one of my faves), sugar cookies and chocolate chip. I'll be back for my next craving.
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December 2022 by Rose Q.
the cookies were so good. We ordered white macadamia nut (one of my faves), sugar cookies and chocolate chip. I'll be back for my next craving. They're better when they're warm.
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September 2022 by Vanh D.
I'd say I prefer these cookies over Tiff's Treats. My favorite go to is the strawberry oreo sugar cookie, the semi-sweet chocolate chip w/ pecans, and the oatmeal raisin w/ walnuts. They're the perfect softness for me. I usually hate sugar cookies but theirs are pretty darn good!
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September 2022 by Sherif Essawi
They have a variety of cookies.The cookies are fresh and well-made.
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July 2022 by Fenise P.
Stop by to grab 3 cookie slices before leaving the mall. There was only 1 heart shaped frosted cookie and 1 frosted cookie slice available. I ask the lady assisting me if they had slices in the back they could decorate. She asked the other lady working and she shook her head yes. The lady assisting me told her yes I would like another slice. After boxing the items in the case I was moved down to check out while the other lady handled cutting the slice. Once completed the lady assisting me bagged up my order. I've never had issues at the location and didn't think I would need to double check the cookie. Once I got home roughly 2 hours later un-bagged my cookies to find a plain cookie slice (no frosting) I called the number on my receipt and spoke to the manger. I explained the situation and the response was "I don't understand what was wrong with the cookie? Did you ask for it to be decorated?" I told her the situation again and she stated "that's odd I think there was miscommunication. They didn't understand you wanted it decorated." You're correct odd to not decorate the cookie, and charge me for a frosted cookie sliced cookie. I try not to be a Karen as I've worked in the restaurant field before. I know mistakes happen and both lady's assisting me was polite, but the manager not understanding how a unfrosted cookie was a problem after paying $5 for it, is just crazy to me. I was offered a replacement cookie if I wanted to return. I'm leaving it up to my daughters as it was their slice that got messed. I hope the girls don't get into trouble as yes I see it could of been a miscommunication, but in the end if I don't post a review it could happen to someone else. If you need a cookie slice made fresh, make sure you tell all employee involved and check the box.
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June 2022 by David P.
To begin my review, my workplace got two boxes of customized cookies in honor of Pride Month, and one thing I can tell you is that these cookies are not cheap, so keep that in mind. Anyway, the cookies were beautifully presented, and everyone seemed to enjoy them, so kudos to them for that. However, I do believe that the patterns were inconsistent and that they appeared rushed, which is fine, but as someone with a bit of ocd, it is difficult for me to not see all of the cookies looking good. However, if you only got one cookie, the problem would vanish. In terms of flavor, I will say that the cookie was incredible; it was really soft and flavorful; we had coffee with the cookies, and they simply combined flawlessly. Something I wasn't a fan of was their frosting; it wasn't the best I've ever tasted, but it wasn't the worst either; I was able to eat one cookie and enjoy the frosting, but by the second cookie, the frosting was no longer good, so I scooped it off and just ate the cookie by itself. However, if you like sugary frosting, this might be the cookie for you. Overall, for me personally, this is a three-star place because the presentation could be a bit better, and the taste could also be improved, maybe just a bit.
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April 2022 by Felix Gomez
Looking fore your owncoastal treasureasmysterieas maritimeislanders scourthedepths in search of themeridian of yourimagination's on theisland from afar & beyondHold mi knowim thinkingyour loveain't sofardown
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January 2022 by Shelly Scott
I ordered my nephews nut free cookies because of their allergies for a Christmas surprise. Well the surprise was on me.Do not order Mrs. Fields for the holidays. Got confirmation that my order was delivered on time.. however, never made it to its delivery address. Ring camera picked up not a sole dropping anything off at the time it was supposed to be delivered. Go with a company that can have a signed receipt for delivery or leave a picture like Amazon does. Don’t waste your time and or money.
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December 2021 by Arezo J.
If I am paying 5.99 for ONE piece of cookie cake i deserve to pick which piece I want to the girl at northpark mall who told me it didn't matter bc icing is icing. NO rude stupid teenage girl if I want the Christmas tree decorated one and I AM PAYING FOR IT THAT IS THE ONE I WILL GET you rude lil bi**h! Service here is horrible! But my son did like the cookie cake but we will not go back here!
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May 2021 by Pernell P
I updated my review because they reached put to me and corrected the mishap. I will always be a customer.
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November 2020 by Paula W
I had some issues with my cookies, and sent an email to customer service. They called me within 24 hours. Their team at NorthPark were truly concerned, and made it right. This was my first time doing business with them, and I will be a customer for life.
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August 2020 by TD Carson
Mrs. Fields bakery at NorthPark makes the best cookies and cookie cakes in Dallas! They are always my go-to for custom designed cakes and custom frosted cookies for all of our special occasions!!
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August 2020 by Rico Richardson
Great service love these cookies
