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September 2023 by Tracie
Not patient/customer-centric. I have been a patient here for several years, until today. I was 9 minutes late to my appointment and the doctor decided not to see me because they have a ten minute grace period. When I apologized and explained that I was there at the nine minute mark and they were assisting others, they did not care. Life happens. People are occasionally late. As a long term patient I would expect some grace and flexibility. They also constantly spam your email and phone with nonstop messages. I was able to make an appointment with another doctor nearby for the same day. Long term patient lost over nine minutes.
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July 2023 by George Sandoval
Just walked out of this place with my new glasses prescribed to me! I'm excited to start this new "visionary" journey I will be going on with glasses. Major shout-out to Kimberly who really helped me feel comfortable and guided me through the entire new patient process. She metaphorically held my hand the hold time and answered every question with clear, concise answers. Her professionalism alone spoke volumes about the place! Another huge shout-out to Dr. Batalo who saved my eyes! I cannot thank you guys enough! Highly recommend this place to anybody looking for a good team to take care of you and you eyes.
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July 2023 by Margaret Lyman
Eye exam was quick, efficient, and thorough. I have a complicated insurance situation (two policies) and they went above and beyond to get me the best deal.
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July 2023 by Joseph Agyen
Very professional and an overall great experience! I was able to easily book an appointment and also enter in all my required paperwork online. I highly recommend seeing Dr. Batalo!
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June 2023 by Nissa Salas
Jane Johnson took excellent care of my eye glass and contact purchase. Dr. Batalo was amazing and I’m grateful he took extra time to answer my questions. Will send my friends and family
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April 2023 by deb art
My Eye Doctor is THE BEST. My name is Deborah Conner. I highly recommend this place. The best doctors and the best staff.Very professional; great selection of high quality glasses 5 Stars! ⭐⭐⭐⭐⭐
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November 2022 by Lisa Allaby
I was shopping around for a new optometrist and went to 3 local places. The staff was very warm and friendly from the moment I walked in. Plus, they got me in the same day! Dr. Maurice Leung was outstanding and so knowledgeable. I’m so happy I picked myeyedr!
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November 2022 by Amy Alexander
Will not fill contact lens prescription within last 30 days that it is valid unless you come in for eye exam. (Not even sure they can refuse that - I'm sure a pharmacy couldn't refuse to refill a current prescription.) I had a family emergency - was out of state indefinitely with my mother in hospice - and spoke with both customer service person and then manager who would not submit an order for one box of my disposable contacts. Fortunately, 1-800-CONTACTS did fill the order for me and send it to me out-of-state since the prescription was still valid. Now I am having trouble getting unsubscribed from MyEyeDr reminder emails. This business does not seem to have the same level of service since becoming MyEyeDr (used to be 20/20 Eye Care).
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November 2022 by sprite user
unprofessional staff, called me three times for insurance and payment method without me even going to my appointment i showed up and they don’t know how to look up insurance even though they say the accept every insurance they do not or the staff is dense enough to not know how to find it with my insurance card and coverage right in front of them
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October 2022 by d'tawan Petious
I love visiting this eye clinic and the new Optometrist is very smart and cares about your vision. I will definitely be coming back.
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September 2022 by Melissa Walsh
I’ve been coming here for the last three years and have always had great service. Most recently, Richie was super helpful and took care of everything I needed over the phone! He quickly handled a non routine request and now my glasses order is in. Would highly recommend.
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September 2022 by v eets
So friendly, professional and customer focused. 5 stars for MyEyeDr.!
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September 2022 by Pepa Paniagua
I had a great experience here! The staff was professional and so helpful- There was such a great selection of frames and the staff were attentive and patient as we looked for the right frame to fit my face.
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September 2022 by Kelli Rabalais
Highly recommend the team at MyEyeDr in Lakewood. The staff is amazing!! They really listen to the customer and suggest fabulous eye wear that will fit your style and personality. The selection of high quality frames fits into a variety of budgets so you are sure to find something! Very impressed with the staffs professionalism and quality of service. Definitely worth giving them a shot with all of your glasses and contacts needs.
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August 2022 by Eric S.
My daughter lost the screw to her frames the night before and I was in the neighborhood so I figured I'd stop by and ask for one. They told me I had to bring the glasses in so they could see if they were repairable... I'm a mechanic by trade, if there's one thing I know how to do, it's drive a screw/bolt into things. They don't print you prescription and you gotta take a class to get contacts. It's the little things guys.
