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March 2024 by B A
I’m satisfied my request is to please open a store in Frisco!!
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February 2024 by Carmelite Williams
Disappointing Experience at Nespresso StoreMy recently visited the Nespresso store in Dallas with on 2/26, hoping to purchase a birthday gift as I am a huge fan of Nespresso products. Unfortunately, the experience was marred by discriminatory and rude treatment towards my son, which left us deeply disappointed.Despite our genuine interest in the brand and its products, my son was met with rudeness and indifference by the staff. While others were warmly welcomed, he felt out of place and unwelcome. This unacceptable behavior has tarnished our perception of the Nespresso brand.It is disheartening to encounter such treatment in a place where we expected to receive good customer service. It is important for companies like Nespresso to address and rectify such issues promptly, ensuring that all customers are treated with respect and courtesy regardless of their background.I urge Nespresso to take this feedback seriously and improve their customer service standards to prevent similar incidents in the future. Discriminatory behavior has no place in any establishment and should be addressed promptly for the benefit of both customers and the brand reputation.I hope that Nespresso will take necessary steps to ensure that all customers are valued and treated equally, maintaining the integrity of the brand and providing a welcoming experience for everyone.
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February 2024 by Peyton
Felix was awesome. They had overheard that I lost my sampler after I received my Vertuo. They surprisingly helped out with the situation. Thank you Felix if you read this, you’re the best!
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January 2024 by Courtney Cross
10/10 experience at the Nespresso boutique! My husband and I went into the shop knowing little to nothing about the machines and which one would be good for us. We were overwhelmed and honestly we were going to walk out until Preston came over and helped us. Let me just say that Preston is the epitome of excellent customer service! He listened to what we liked and what we wanted out of a coffee machine. Preston was patient and open to every question we had and even gave us excellent suggestions. He closed the deal for us and we walked out with a Vertuo Pop and milk frother and we’ve been loving it at home. If you’re like us and know very little about Nespresso, I highly recommend you give them a visit and ask for Preston ! Lol You’ll be in great hands!
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January 2024 by Paul Pecena
we returned 4 bags of pods. The line was pretty swift because Jacky was all about it. She made our experience
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January 2024 by Megan G
I am a new Nespresso user and absolutely love it! I was unsure of how to get started in my coffee journey and Yesi helped me tremendously. Not only did Yesi inform me with important facts about my machine, but Yesi also helped me navigate the best pods for me on top of writing out a coffee recipe for me on my receipt. I can’t wait to go back and learn more!
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January 2024 by Shellie B
Nespresso has saved us so much money. While purchasing a Nespresso machine may be a little costly for some and an inconvenience purchasing the pods, as there is only 1 location in DFW. It's well worth the time and money.Actually, stocking up on Nespresso pods gives me a reason to visit North Park Mall.When recycling your used pods in-store, you receive a free cup of coffee. Sales reps are well informed, and there are always great promotions and new flavors to taste test! ? Nepresso is the only substitute to your fav coffee shop.
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December 2023 by Gideon Krakovsky
Service was great! I asked Andy to make me a coffee of his choice and he made me a perfect cappuccino, highly recommend.
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December 2023 by Rayan imani
Edgar gave me the best service I have ever received. Love him and this place!
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December 2023 by Scott Gillenwater
Big shout out to Juan Santiago. His service today was above and beyond and I can't thank him enough. Having employees like this gentleman are why I will be returning to this location.
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December 2023 by lrc ray
ordered hot latte in here and they made the milk extremely hot! Clearly they don’t know how to make right coffee . ?
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December 2023 by Christine Chui
Breyden helped us out this morning - loved the Buy 9 Get 2 Free Sleeves deal. Breyden was so great and very informative. He offered us samples and really took care of us. Thank you, Breyden!!
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November 2023 by Cyndi Smith
I love my Nespresso machine and come here to buy my pods everyone once in a while. However, the employees at this store are not that helpful or nice. I've been to other locations and they let you sample different flavors before buying. Here, they give you a teeny tiny sample of pre-selected flavor. I would probably buy more pods and a greater variety if I knew that I would like them. I think they do this so that you are more willing to buy from their café inside the store. It's really unfortunate.
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November 2023 by Cassandra Benner
I’ve been drinking Vertuo pods for years, but will never purchase anything from Nespresso ever again. Nestle has blood on their hands. Byeee. ??
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October 2023 by Constance Gregory
I've been to this location twice, and both times wasn't offered much help. While staff wasn't necessarily unfriendly, they were not helpful. Went in to buy Vertuo pods, unsure of which ones to try. When asking for suggestions, the menu was pushed at me in an irritated way. It was not a busy day, so it wasn't like there were customers in line behind me. Perhaps they were having a bad day, but I will not be planning to make the 2 hour drive anymore to visit.
