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January 2024 by Ali Bridget
I would absolutely recommend their grooming! Phyllis was amazing to work with, being so gentle and sweet to my elderly long haired cat. I am so glad I met her!
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January 2024 by Monica Griego
I LOVE DR. MAXWELL!! My Baby was diagnosed with CHF and he has been very helpful and reassuring. Provided information and medication to help with symptoms and help make him comfortable. My D'Bo has been doing well on Vetmedin and other prescriptions he prescribed. I honestly feel that without his knowledge and experience my Baby wouldn't still be here. Thank you! ❤❤❤
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December 2023 by Ciara Griffin
My fur baby broke his foot, I called next day and they got me in right away. Front desk was very kind. Tech and vet were super sweet and explained everything (including prices) thoroughly. They treated my baby like one of their own and were very gentle with him. Will for sure be making this our new vet.
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December 2023 by Mystery Inc
Came in to have my dog checked out because he was not feeling well. The male technician was very kind and friendly, but the female vet came in the room and did not say one word to me, no introduction or friendly words to me or my dog who was already nervous being there. She literally said nothing when she walked in. Very unfriendly and cold vibe. I guess that's the service you get at a strip mall vet office.
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December 2023 by Mason M
Dr. Maxwell and staff are great. Friendly, expedient, and they love the animals.
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November 2023 by Pacey Halverson
They have did a wonderful job I took my babygirl coffee to vet yesterday gave me the help with the best answer they can give me and
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October 2023 by Hali Carson
I am writing this review with a heavy heart and utter disappointment after my recent visit to North Tollway Pet Hospital, a place I had entrusted with the care of my beloved pets for several years. Today's experience was not just an eye-opener but a painful stab to the trust and respect I held for this establishment.My dog had been suffering from a bleeding paw for a few days, which led me to seek immediate medical attention from North Tollway Pet Hospital this morning. Initial interactions were standard, and the process of dropping off my dog went without incident. The real issue began when I received a follow-up call from one of the technicians, updating me on my dog's evaluation and confirming my poor pup was indeed dealing with an infection.Naturally worried, I inquired if they intended to wrap his paw, considering the bleeding and the diagnosis. This question, simple in nature and obvious considering the circumstances, led to an experience that I still find hard to digest. The male technician, believing he placed me on hold, left the line open. What followed was nothing short of humiliating. I could hear him, crystal clear, utter the words, "Oh god, she's one of those," before proceeding to engage in a disparaging conversation about me with the vet. Their words were not just unprofessional; they were outright disrespectful and showed a lack of compassion that's unthinkable in a profession dedicated to care and empathy.Confronting him after he returned to the call was a matter of standing up for myself, though his apologies fell on deaf ears. How could I accept an apology when moments ago, I was the subject of ridicule for showing concern for my pet's well-being?This experience has irreparably tainted my view of North Tollway Pet Hospital. It's more than just about finding a new clinic to care for my pets; it's about the principle, the expected standard of care, and basic human decency. The lack of professionalism and empathy displayed has led me to decide never to return to this clinic. To those seeking veterinary services: please consider this an account of how clients are treated behind "closed doors" and weigh your options carefully. Your pets are family, and both you and your furry loved ones deserve to be treated with respect and compassion, something that, based on my experience today, North Tollway Pet Hospital severely lacks.
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October 2023 by Lauren Mitchell
I have been taking my cat Dillon, there for about 2 years (she is only 3), and they are always professional, prompt and friendly.
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October 2023 by Dylan Kennedy
Dr. Maxwell was awesome! So nice and caring. They actually care about your pet and not trying to drive up the price of the visit. My new vet for Bo now!
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September 2023 by Jenny Abney Sivie
Dr. Maxwell and the whole staff at North Tollway Pet Hospital are awesome! We've been taking our two black labs there for 12 years. They really care about the pets they treat. Recently our 12 yo lab had surgery and wasn't feeling well a week post surgery. Dr Maxwell met us after hours on a Saturday, on his way out of town, to give us meds for him. He also sent follow up texts to check on him. I 100% recommend them to anyone who needs a vet.
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August 2023 by lacresa martin
The doctor was very rude and condescending. Felt like I was being attacked for not knowing I needed to bring a sample of my cats poop. She also yelled at me because I was still in the exam room though another worker told me to stay there. Then when she found out the other worker told me to stay she yelled at her. I was only waiting for about 3-4min. To the workers who have to work with that vet, I hope you realize your worth and deserve working in an environment where you feel safe and appreciated and quit so u can find better employment ❤️
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August 2023 by Mike Campbell
The veterinarian doctors are very through, Kim is great to work with. Grooming is hit or miss, I have a large dog and was told the earlier I got there the sooner they would be done. (Their holding cages are really small so I wanted him out of asap) I dropped off my dog off at 7:30 am and was told he was the first dog there and they would be done in 3 hours. At 10:30 I was told that they needed another 3 hours, at 1:30 I was told that they needed another 30 minutes. They didn't clip his nails, hair knots under one ear remained and the rest of the cut was very choppy. I'll start going back to Pet Smart.
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August 2023 by Dale Arms
Friendly and knowledgeable staff and vet. They made my visit with my 2 cats George and Mylo more enjoyable, easy, and quick. Thank You.
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July 2023 by Jade Swanson
This hospital has shown so much compassion and care to my pets. I feel so grateful for how the staff had gracefully dealt with the death of my cat and how much they pay attention to my dog. For example, my dog had some stomach issues and the vet personally called me days later to check in on him. Truly goes above and beyond!
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July 2023 by Monica Armstrong
Appointment on short notice for my dwarf hamster went great! All staff members were so kind and friendly. They took care of Hammy quickly and the cost was lower than expected. Highly recommend.
