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October 2023 by Yarnapa Thoummaket
I don’t often give 5 star reviews but this small shop deserves it.I’ve lived in the neighborhood for almost 5 years now and I’ve brought both my vehicles here every time I need something checked and/or fixed. They’re always upfront about costs and honest about if the repair will be worth it or not. Not the cheapest but if you prefer great quality and honest work, this is your place to try out.
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October 2023 by Sandy Hanne
They are not always easy to understand, and maybe a little prickly, but people recommend them highly for good work, prices and honesty. Easy to get in quickly. So far, so good. I'll be back!
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September 2023 by Buddy D
This is the most trust worthy spot I know if in Dallas. Fair and accurate estimates. Quick and efficient service. Can do everything you need for your vehicle and never try to run up a tab on your service needs.
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May 2023 by Kc Meyercord
Been bringing my car here for years. Honest, fair, and good mechanics.
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May 2023 by Alexis A.
I always get my oil changed here. They are friendly, efficient, and gave a great body shop recommendation when needed.
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March 2023 by Dianne S.
I took my vehicle in for a routine tune-up, and while it was there, somehow it got a flat tire and used up a quarter tank of gas. One person said it "fell off the lift" but other employees denied that and said "flat tires just happen." Staff members were extremely defensive when I questioned what happened with the tire and the drop in gas. I had to call multiple times to find out when the car would be ready. I had been there a couple of times before but I definitely do not trust them now.
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March 2023 by Gloria R. R.
The Chevrolet dealership couldn't figure out what was wrong with my rear windshield wiper. A friend recommended Northaven Automotive & I am so grateful that she did! They found & fixed the electrical issue in a timely fashion & the cost was very reasonable. Thank you!
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February 2023 by Rebeca Andrade
I came here at the suggestion of my husband and because of reviews.I expected friendly service as stated by many but that wasn't the case initially. I was on the "wrong" side and nobody said anything until i got out of my car. When I walked up, there were men and they both looked away. I then asked them where to go for the oil change and they told me "come to this side," sternly as though I should've known. (There was no sign indicating what side to go to). I proceed, mainly because my husband told me I wouldn't have to pay much.I get off and it took them longer than I expected. I was there 40 plus minutes and because I was on the "wrong" side another customer was serviced first, despite being there 5 minutes before them.I waited, patiently, and when it was time to pay, that's when I was met with friendliness. Why? Because I was being charged $88 for an oil change. My husband paid less and has a bigger, new engine than mine.I was perplexed and proceeded to pay. I personally don't see how $88 is affordable so i disagree.In the end, it got done and we've decided not to return. We also don't recommend.1. Be friendly both before and after the service.2. The prices are outages and the service was slow.
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February 2023 by Andrew Lyons
I brought my car in as there is a problem with the brake switch and further problems with the throttle or electrical system. I informed the older gentleman about these issues. A day later I called and they said they hadn’t gotten to the vehicle yet. I called the next day and the guy told me there was nothing wrong with the car. I went to pick my car up and the older gentleman proceeds to insult my intelligence by showing me how to turn the lights on and off. This is not the issue. I told the gentleman this was not the problem. They kept my car for two days and didn’t even bother trying to fix it. I took it to Knapps and they diagnosed a bad brake switch and are working on figuring out the other issues. Had good experiences with Northaven before, however after this lack of customer care and service I will be hard pressed to return.
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February 2023 by Stephanie Leeprapaiwong
Very professional, quick, and friendly. Will definitely be coming back.
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January 2023 by Kathy M
I’ve been going here for many years to get my oil changed and get my car inspected. They always have you in and out within 10 minutes. Very reasonable prices too! I will continue to go here. ☺️Service: Oil change
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October 2022 by Josh Brown
Terrific place to get your vehicle serviced. Everyone is very friendly and informative. I've been here once, and felt like I've been going there for years. Very trustworthy staff.
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September 2022 by Vanessa Vanscotter
Bill knows my husband personally and takes great pride in his work and has fair prices!
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September 2022 by Chef Destini
I arrived as soon as he opened. Had my brake kit on hand and asked how much he’d charge to put them on. He responded, “I charge you 140 to put on front and 140 to put on back”. I was referred by my other JCC coworkers that this was an honest place and that he wouldn’t overcharge me… I guess the difference is… I’m Black. For this same service for a coworker it was more than 100$ less.Service: Brakes
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September 2022 by Ann S.
The shop came highly recommended, No appointment needed, the employee, Bill, told me. Three times I have arrived as the shop was opening and was first in line twice. Each time I've been told to "come back tomorrow or another day." No explanation why. I have. Each time they made no repair to my car. (Slight steering wobble. Funny noise from wheel.) No one there ever called to be let me know that they were not fixing my car and that it could be picked up. No explanation was given for their failures. Finally, my car was parked outside with the key on the console. A car thief's dream! It's on my that I went there three times. I highly recommend that you DON'T EVER!
