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February 2024 by Hayk Balayan
Very bad service. I have visited two times for printing out to page 24x36 and the employee told me to wait 40 minutes to 1 hour for pick it up because they were working on online orders. It has never happened at other brunches.
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January 2024 by cwo
Came in there with a pound of shredding after being told on the phone it was 99 cents a pound. Weighed my shredding myself, had the associate check that it was a pound, then put my shredding into the locked bin. I go to check out and it's suddenly $2.50. He says "Oh yeah, sorry, it's a $2.50 minimum for full service". First of all, you already told me first that it was 99 cents a pound knowing full well it was just a pound. Secondly, full service what? I did everything myself! I protest and he counters that "it's just...uhhh...a dollar 10 cents more" (great math skills). Whatever. I will never be back to Office Whatever. Go to Staples instead. Or just rip up your trash.
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January 2024 by kristy bonilla
The staff at this location are truly helpful. I had called other places to get a photo enlarged and this was the only place that could help me in short notice. Sandra was exceptional! She took care of me right away and the pictures came out great =)
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December 2023 by You nique ness
On Saturday 2nd I went to your store located at 8317 Westchester, Dallas TX 75225 to request a self ink stamp, where the person called Neely Blackman told me NO to that, (without a reason he denied the service) even when on the website you offered the product same day available, after that he told me "I can pick it up any time I want it". I decide to order and pick it up the next Tuesday 5th, he ask me to fill out the paperwork with the information I need in the stamp and pay the cost which was $33.00. which I did. The next day I realized he didn't ask me any other specifications about how I want the stamp (font, size, center, etc) so I decide to call and cancel or make them wait until Tuesday to approve it but the same person told me that the stamp was already made so he can't cancel the order what he can do for me was throw the stamp to the trash can for me, when i ask him if he will do the refund he told me he "wont refunded anything" of course the entire time he was rude and with talked to me with no respect, when I ask him to pass me with the store manager - "he identified himself like the store manager".But the Tuesday 5th when I went to the store to claim my refund, he wasn't there, the other people after they gave me a hard time finally they refunded me the total amount, but surprised the total amount $33.00 was $25.00 the stamp value and "$5.00 supply donation" ... I never donated anything, they never asking if I want to make a donation, they just charge me the extra $5.00 because they decide, I wonder how many other customer have been charged with the same "supply donation" and they never notice like me, when I asked about that, they tried to made me think I pushed the donation button by mistake. I know for sure I didn't push any button to donate any money.This is not the first time something like that happened to me in that store, every time I had been in there I was treated really poorly by the same person, I don't know if is a racist problem or is because I'm a woman, what I know is I will never come back to that store again.
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December 2023 by Tian Wang
Tried to recycle batteries. Terrible policies: first, they do not accept laptop batteries. Second, for consumer batteries, you need to use masking tape on both ends of individual batteries before they will take it. When asked if they have masking tape they say you can buy it. Staff has grumpy attitude.
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December 2023 by Juliet Jones-Moss
The Client Engagement Manager, LaSandra Giddings is fantastic. Any print jobs you have, she will listen and make sure you get exactly what you want. This is my favorite Office Depot because of LaSandra and her great staff.
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November 2023 by Jeanette Dister
Terrible service, ordered product twice after 2 weeks told me out of stock.
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October 2023 by Rekha Mehendale
Pleasure to shop at that store. Very helpful and knowledgeable staff.
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September 2023 by Kim Traylor
Staff is always very helpful and friendly
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July 2023 by Veronica Green
This was my first visit at this Office Depot location. I was warmly greeted by Ms. LaSandra. She took care of ALL by business needs Professionally, quickly and with a smile. I was quickly helped "no long wait time"- A HUGE plus. The store is VERY beautiful, organized and that made it SO easy to find what I needed. 10+ Stars ?
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July 2023 by Bill Dotson
Office Depot had my product, friendly service
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June 2023 by Marc R.
I've been to this store at many locations. The one at Cockrill Hill is the worst. Copying service customers will not be helped at all. Never have and never will. At other stores help is impossible and mostly non-existent. It's been this way for years.I only go if they have an item I can't find elsewhere. I know where it's located and grab it and hopefully pay quickly and leave.
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May 2023 by Manolo Sanz
I go to a lot of different Office Depot / Max locations in various states.This location is my first time, and WOW!.... from the second you step in they greet, offer assistance, happily show you how to get your printed self serve copies, and more.....even handed me a copy paper bag to place my copies. Super friendly staff, .....literally is like if the store managers & team came from a Chick-fil-A operation.... AAA!Keep it up....
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April 2023 by Dave Rogers
Office Depot on Westchester road needs to be closed for their extreme lack of professionalism and integrity
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March 2023 by Zabi Md
Neeli is an excellent professional with great customer service.
