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March 2025 by Kiera Mitchell
The negative reviews about the customer service here are absolutely true. When I walked in, no one greeted me. One of the employees, a Black woman, looked me directly in the face and rolled her eyes for no reason. They didn’t even bother to help me change my battery.
The day before, I came in around 4 PM, and Jeremy told me he couldn’t change my battery because it was “getting dark” even though it wasn’t. The laziness and lack of customer service were beyond unacceptable. On top of that, the woman with blonde hair and a gold wedding ring was incredibly rude.
I ended up driving 20 minutes to the Lancaster location, where I was helped within minutes—no runaround, no waiting, and I was actually greeted and treated fairly.
This location needs employees who actually want to work and take pride in their jobs. The way some women treat other women is truly disappointing. Understand that all customers should be treated the same. You never know who you’re servicing.
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February 2025 by Madeleine Leonard
I called ahead for a new battery (giving vehicle type and year) and was told they did installation but when I got my car jumped and came in person they refused installation. I drive a Hyundai nothing crazy
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January 2025 by maddy
ZERO STARS IF I COULD! my mother came home crying, she is spanish speaking, SHE WAS TREATED LESS AND RECEIVED TERRIBLE CUSTOMER SERVICE, it is truly INHUMANE to treat a human being less just because they do not speak the same language as you. DISGUSTING BEHAVIOR from the manager and employee.
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December 2024 by Tina Griffin
Walked in and 2 employees were standing at counter neither acknowledged me for several minutes. When one finally did he seemed annoyed I was there. I said I needed wiper blades for front and back he looks up front only and sends me to find them. Not saying I couldn’t but dang I thought you were there to help customers not carry on a conversation with a coworker and be rude.
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November 2024 by Peter
Came in to get battery tested. Was approached very unprofessional and not one care to help. As I waited 20 mins on a lady with blonde hair to do what she said she was going to do.
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August 2024 by Madison Shaw
Talked to a man at the counter who was incredibly rude and unhelpful. Had a simple question, and was extremely condescending. Wont ever be coming back or recommending.
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August 2024 by Dewon W
Service was a tad slow , one guy in front but he was moving fast as he could
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May 2024 by Gloria Sanchez
Awesome they help me
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March 2024 by Sneker One
be warned scammers here. I don’t know about all the employees but I do know the bald Hispanic employee likes to charge unsuspecting people for their free services like battery testing, etc. I caught him charging a young pregnant girl $20 to test her battery which is free. Even on the website its listed as free.
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March 2024 by Ryan Green
Nice Location with a lot of personality. All the employees are very friendly. Helped me get the correct part for my car.
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March 2024 by Jason R
Friendly staff, looked up all the parts I would need to complete my repair.
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March 2024 by Ibn Abdurrahman
The worst customer service ever., talking to the customer with very rude tone and very bad service. Never coming this store again
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March 2024 by Roberto Vega
The reps are very helpful and spend time trying to help you with any problems with your vehicle.
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February 2024 by David Caldwell
Above average customer service!
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January 2024 by Keith Nanney
The manager Richard was very knowledgeable and helpful will definitely come to this location
