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March 2024 by Eric Lindley
If you own a Rivian, I hope sincerely you never need a body shop. But if you do, there is no better place to take it than Payne and Sons. Unfortunately, my R1T was hit and run back in December and I was left to navigate getting a really unique vehicle repaired. My insurance company (Geico) seemed to not really know what to do with my truck. They sent me to a reputable local chain, but they said they couldn’t even provide an estimate for my vehicle. I decided to contact the manufacturer and they sent me a list of certified body shops in Texas. There are only two in the DFW area, with the other being a franchise dealership. I took a gamble that a family owned company would be more likely to help me through this situation. Boy am I glad I did!From the jump I was given such a confident feeling that I was in good hands when the owner, Logan, called me to put me at ease. He stated they have gone through a training and certification process with Rivian and have repaired many of them. He also told me that given the complexity of these repairs he handles the entire process front to back! From there it only got better. Logan showed he valued my time by having me bring the truck out for the estimate, then told me since it was still drivable that I should keep driving it while he worked through the process of getting the necessary approvals from the insurance company, ordered the parts, and then scheduled the repair. Many other shops would have just had you drop your vehicle off and let it sit for that time period.Once it was time to schedule the repair, Logan called me and offered several options. I dropped my truck off and he estimated it would take 2-3 weeks. Throughout that time, he communicated several times to keep me informed of each step. After about 19 days, he called me to say it was complete! Nailed the estimate even with several supplemental requests and other parts that were needed!I showed up a little early for my scheduled pick up appointment and Logan was out of the office. No matter, though, his staff jumped on delivering my truck to me. Not only was the repair done at the highest quality imaginable, (I’ve been in the automotive business for nearly 20 years) but they detailed it and it showed better than the day I bought it!I cannot recommend Logan and Payne and Sons more for your body repairs. Best experience I could’ve asked for when it seemed this would be trickier than ever. Thank you, Logan!
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February 2024 by Margaret Maddux
Very nice & atenttentive
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November 2023 by Mitch Ryan
My wife got in a bad accident in our Ram. Entire front end smashed in. They made it look like brand new. Did it in reasonable time as well. Kept us updated on the process. Will definitely use them again and we bought recommend their services.
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November 2023 by Haylie Dockins
Very professional and does great work. They communicate very well with their customers through out the process. They made my husband’s 2019 GT Mustang look brand new again!
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November 2023 by Marc Wells
They took FOREVER to fix my car, tried to foot my the bill for some stuff that insurance wouldn't pay for (they eventually did after I pushed them) and when they gave me the car it was all jacked up. They said "well it's the best we could do". Save your time and go elsewhere.
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September 2023 by Mohannad Saffouri
Great experience! The whole process from beginning to end for my hail damage was quick and painless. Bill is great, helped me from the start and explained everything thoroughly and kept me updated throughout. I highly recommend
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August 2023 by Jai Muthu
Really quite surprised by reviews for Alfa Romeo here! Other then Logan being very helpful thru out, when I went to pick up the vehicle, Logan was not there and I was told that he moved to some other location! 3 days before delivery, Logan had called me informing that my Alfa Romeo Stelvio will be taken to Alfa Romeo of Plano to fix the indicators as many sensors in the front were replaced due to accident. However, at the time of delivery, they did not tell me if it was done or not. They 'jump started' the vehicle, which I did not know, and I was just happy to see my SUV back in shape, drove the vehicle back home. I noticed all the indicators popping up but just ignored them (my mistake)! I already bought and EV due to the delay and thus was not driving Alfa any more and was trying to get online quote to sell it off. 2-3 days later, when I jumped on to the vehicle to take it to a dealership, noticed that the battery was dead! Somehow, managed jump start and took it to a dealer for trade in who offered almost half the value of the car as all the indicators were on! Thats when I noticed the issue(s). As of now, the indicators are not reset, I have to take it back to Alfa Romeo service to get it fixed. Not sure how much they are going to charge!FYI - 2*'s are for Logan, else it would have been zero!
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July 2023 by mike constantino
I chose payne & sons when I got rear-ended because I knew that they would not skip any steps and would repair my car completely. They are an honest repair shop. Ask for Tyler.
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July 2023 by Miriam Ryer
the family company fixed my side window, the job was very good. Was kind and had someone else consider ration in mind. Plain to use them again to have a frontend to be fix in future time. I highly recommend them there job is excellent.
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July 2023 by Dayuna E
This have been the WORST service i have ever received from anybody! they keep giving me the run around about my ********** wont release it back to me. Constantly giving days when they will have my car back . Call the day of & its next month , next year .
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June 2023 by Jeremy Coy
Someone sideswiped me on 75N in March and caused over 11k in damage. Logan was quick to get more in for an estimate and went right to work dealing with the insurance company. State Farm kept delaying the process, but Logan and his team made sure to keep me in the loop. 10 out of 10 customer service and quality of work. They even retuned my car cleaner that it was when I dropped it off! Thanks so much guys!Service: Body & Trim
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June 2023 by Bertha Brigido
Bill take care my case keeps me informed of the progress of the work in my car.
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June 2023 by Xavier Brewer
Bill N is awesome. He answered all my questions and had the patience of a Saint. They did outstanding work and kept me informed every step of the way. I would recommend them to everyone.Services: Painting
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June 2023 by Skyler E.
Have had multiple vehicles through this shop for bodywork. Logan and the crews does quality work and would definitely recommend!
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May 2023 by Dan Hadar
My bumper had to be replaced and I had a door ding as well. Logan and the team were highly communicative throughout the whole process and worked well with my insurance provider. The repair looks great. I would highly recommend them and will absolutely use them again if I need it.Services: Painting
