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February 2024 by Ellie Johnston
i thought i needed new tires but it turned out i just had a nail in my tire! didn’t try to sell me anything i didn’t need and fixed my tire in like 20 min and was on my way! will definitely be going back when i actually do need new tires. very thankful for their honesty and efficiency
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February 2024 by Bradley Weir
Rude!! Not helpful... and basically blew me off. Way to busy! What I needed done was a service offered on the website.... Well... maybe a snotty answer ? to my questions about mufflers and HANGING UP ON ME!!! is a start. GOGGLE mufflers and you are listed. So sad this is what "customer service ? " has come to. Shame
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January 2024 by Jay Baptiste
Great service and friendly staff. The repair was perfect
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January 2024 by ally l
Oil change and tire check with inflation took almost no time at all. Peyton took great care of me and all staff members I encountered were professional and friendly.
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January 2024 by Tami B
Okay, so my experience with this place was fantastic. Yesterday, I had to replace my car battery (a pricey little purchase when one is on a tight budget) and learned that there was a PEP BOYS on Lemmon Ave. (What???) It's the old Just Brakes next to Taco Bell.Anyway, because I'd found a good price for a battery, I went in pretty skeptical, thinking that I'd be upcharged out the whazoo in hidden service fees. NOPE. I was literally in and out within 30 minutes (more like 25), and still walked out the door under $180. (Note: Ladies, they WILL NOT try to sell you headlight cleaner or other made up stuff.)I'm really impressed, and will definitely be back for the basics - oil changes, brakes, tune up, etc. Staff is honest, which is saying a lot - plus, they offer a military discount, so YAY. I think they're a franchisee, which is cool, and I will definitely be sad if I return with different mechanics there.This is a rare 5 star review... they earned it.
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January 2024 by jimmy land
They were quick and attentive. Service exceeded my expectations.
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January 2024 by Maria Assam
Zayqualyn was very professional and helpful. Will recommend this place
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December 2023 by Shelan McWoodson
Courteous staff, but their courtesy vehicle inspection left off so many issues that I am already aware of with my vehicle. I take it that it was never conducted or otherwise overlooked. Because why conduct one and leave off that my check engine light was on at time of service, my left indicator light is out, & my wiper fluid was out. They marked these as (na). Luckily, I already received documentation for a recommendation of service a week prior from another shop and went back to them for service.
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December 2023 by William Schleicher
Replaced my battery with a walk in appointment in less than 20 minutes or so with no hassle and with reasonable rates.I was driving around town after my battery died earlier in the day, hoping for a replacement before I had to beg for a jump to go to work tomorrow, and I was panicking because two other auto shops had closed earlier than their published opening hours (closing at 5pm!), but Pep Boys had stayed open. Good experience. ?
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December 2023 by Cali Gurnicki
My car overheated on the side of the highway of a few minutes from Pep boys in Dallas. When I found my way to Pep Boys, I was greeted by Randolph Moore. He showed me kindness and pure concern for my own safety first in the situation. The car was examined overnight. The team could not find anything wrong so decided not to charge me the $100 for the computer exam. I was so touched by this and have so much gratitude for the kindness of Randolph and the team.
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November 2023 by Grant Downin
I had a flat tire after a routine maintenance appointment. Andre, Jeremy, and Peyton were happy to help replace my tire valve and put my tire back on and aired it up. Those 3 made the process smooth and gave me faith back in my vehicle. They were great.
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November 2023 by Meredith Layden
I have gone other places to have tires put on and always dread it. I have been lied to by a big chain saying I needed four new tires after I had just bought four new tires with them 6 months before. I was treated fairly by Pep Boys and the cost was very reasonable. The staff was not pushy. I will defently use them from now on.
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November 2023 by Curt N.
Previously I rated this location a 1 due to negligence in handling a simple tire swap- vehicle returned with deep gashes on the surface of my rim. Situation was handled properly by previous Manager Danielle who completely repaired the entire rim through Wheel Technologies- so now my rating has been elevated based on great customer service in handling the occurrence.
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October 2023 by Tammie Taylor
Called spoke to Shauna we told her our problem with car and she told us if we came in she would take care of us. She tested the battery and got a new one installed right away. Her and Danielle were very friendly while we waited on the guys to put in the battery. Just went back for tires and got the same service. I will be back if I ever need car service again
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October 2023 by Brittany Huntley
Dom & Shawna were great, the took care of my car and told me the truth about what I needed and what to expect. I also appreciated that they fixed a problem another shop caused. It's rare to find honest people especially in the automotive industry. I definitely will be back for what I need and share with people to come to the Lemmon location.
