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April 2025 by Cebrina Chandler
My son brought his car to this location for an alignment service that was prepaid with warranty offer. Randolph M . Basically told me that unless my son agreed to new tires, struts etc. he would not align his car. Horrible customer service and a waste of my son’s time. We will definitely not go back to that location. The warranty plan is a ripoff!!!
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March 2025 by Iramius Franklin
Mr. Moore, was very helpful. I was so clueless and overwhelmed. He was able to talk me through everything and explained to me exactly what was going on with my car. His assistance made everything clear for me to understand. He went above and beyond in making sure my vehicle was service correctly. I am very grateful that Pep Boys came through for me. Thank you!
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March 2025 by Fredrick Hudson Sr.
Always on point every time I go there!
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March 2025 by Mary Ruvolo
I have had nothing but good experiences at my PepBoys location. They are honest and helpful which keeps me coming back.
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February 2025 by Antavious Mitchell
Great customer service great information team very knowledgeable
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February 2025 by Felipe Gutierrez
I buy my tires at pep boys on Buckner store the guy was so nice and friendly and the make very good deal but he forgot to put new valve on each tire so i went to the store they have on north central expressway but the guy there is so rude and they want to charge 20 for each tire so I went back to the Buckner store an Randolph the GM STORE took care everything with no charge and very good service all the GUYS there were so nice at Buckner store I recommend 100% pep boys and said thanks so much because we always look for something good and nice thanks again Randolph and all team....
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February 2025 by Lu bag
I’ve been bringing my cars to Pep Boys for years now, and I can confidently say it’s the best auto repair shop in the area. Whether it’s for routine maintenance or unexpected repairs, they’ve consistently provided fast, reliable, and honest service at a fair price.
One of the things that keeps me coming back is their exceptional customer service. The staff is always friendly, professional, and upfront about the work needed. They take the time to explain the issues without trying to upsell unnecessary services, which is a rare quality in the auto repair industry. I truly appreciate how transparent they are when it comes to pricing and repair timelines.
Speaking of service speed, Pep Boys gets the job done efficiently without cutting corners. I’ve had everything from oil changes to brake replacements and tire services completed here, and they always manage to get my car back to me quicker than expected. Even when they’re busy, they make sure to keep customers updated, which shows they respect both your time and your business.
Another big reason I keep returning is their fair and competitive pricing. Compared to other shops in the area, Pep Boys offers excellent deals without sacrificing quality. I never feel like I’m overpaying, and they frequently have promotions or discounts that make maintenance even more affordable.
If you’re looking for a trustworthy, fast, and affordable place to get your car serviced, I highly recommend Pep Boys. My experience over the years has been nothing but positive, and I wouldn’t trust anyone else with my vehicles. If you want peace of mind and top-notch auto care, this is the place to go!
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January 2025 by Sherroslyn Johnson
Randolph was very knowledgeable and transparent in helping me. I recommend this Pep Boys. Great customer service!!!!!
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December 2024 by Eric Bradley
Gilbert and Randolf were absolutely fantastic!! They did everything they could to make our experience as smooth as possible while also keeping us informed and doing a fantastic job with the repairs. Best experience I’ve ever had with getting car repairs, by far. 15/10 would recommend this location to everyone!
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December 2024 by Anthony Rodriguez
Exceptional service from Randolph. He set realistic expectations for the repair timeline and was transparent about the entire process. I highly recommend giving Pep boys a call.
I needed my brakes and rotors replaced. They were quick and friendly.
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December 2024 by Edgardo Gutierrez
I spoke to two different guys and both were very polite and helpful . We are very satisfied with the service
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November 2024 by Angel Magana
staff is very nice. Though there was some confusion with the mislabeling of a tire I bought had me driving for an extra hour to get the correct tire. Over all I decided to have my tires installed from this same store and came to find out I need to replace my rear brake drums. 300$ is the price to have new drum brake kit installed. I will do that my self lol.
Thanks for the tips Mr. Moore
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November 2024 by Joshua Mackey
Guys are great. Second visit this week for an different issue.
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November 2024 by Heels & Hospitality
Dear Pep Boys Customer Service,
I am writing to express my extreme dissatisfaction with the service I received at your Buckner location. As a loyal Pep Boys customer for years, I have never encountered such an appalling level of service, and I feel compelled to share my experience in the hopes that no other customer has to endure what I did.
**Firstly, the service was excruciatingly slow.** Despite being the only car on site, my issue remained unresolved after a staggering six hours. This inefficiency forced me to take an additional day off work, just to speak with management in the hopes of resolving my issue. This is completely unacceptable.
**Secondly, the professionalism of your agents was severely lacking.** They were misleading in their diagnostics and pricing, which only added to my frustration. After spending $1000 on repairs, I expected transparency and honesty, neither of which were provided. Not hearing about a lawsuit they recently won because of a customers mistake when they originally performed lousy service.
This experience has severely damaged my trust in Pep Boys. I am committed to sharing my story and completing as many surveys as necessary to ensure that no other customer has to suffer a similar fate. I urge you to address these issues promptly and thoroughly to restore the faith of your loyal customers.
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October 2024 by Daniel Yanez
Great customer service, friendly staff
