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February 2024 by Steve Smith
DEEZ BOZOS UR ALL TARED OOUT NOT AH DROP UV PEP MUCH LESS PEPPER ?️?️?️
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February 2024 by Myra Walton
My experience at Pep Boys (Buckner Blvd location) today was great. I can honestly say the young man who helped me went above & beyond what was expected of him. He was very professional & knowledgeable. I appreciate the service that was so patiently & adequately given to me.
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February 2024 by Kelvin Nobles
Neighborhood staple.
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January 2024 by Anna Angel
Randall was very knowledgeable and gave us real talk in regards to my vehicle. Felt good not to feel taken advantage of.
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January 2024 by Rogelio Mora
Awesome service it was the best thank you very much
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January 2024 by Tanya
It. Had the part
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January 2024 by Isamar Adame
I love my new tires. The staff is friendly, knowledgeable, and quick. Best experience I've had going to the shop. Thank you to the whole staff at Pep Boys.
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December 2023 by Lalipop
Big big shoutout to Randolph for his help with my process of buying new tires as well as getting alignment and warranty. He was extremely helpful, super patient and made sure I got all the information I needed as well as the best price in the area. He definitely surpassed customer service expectations. Again, Thank you so much Randolph for helping me and accommodating me in so last minute.
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December 2023 by Pamela Roston
Mr. Randolph is the excellent at customer service care. He is respectful, and honest with each and every customer. He explains what ever service you are looking for down to the price.
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November 2023 by Rustin Robeson
First off Randolph is knowledgeable with what he’s doing and is very fair. Saves the customer money where he can! I would most definitely recommend this place of business for their car repair needs.
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October 2023 by Mister Lee
My first appointment was made over the phone and it was never recorded in the computer which resulted in me making a second appointment in person and having to make two trips wasting time and gas. When I arrive for my second appointment was not recorded in the computer after standing there with an advisor providing him my information to make an appointment. The advisor made a joke about it and claim I had to make another appointment until I threatened to contact corporate and like magic I had an appointment. Pep Boys has lost a loyal customer!
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October 2023 by Emily “Google user”
These guys saved me from purchasing a used car from a dealership down the road that claimed it was “certified pre owned” and the Autocheck report came back clear with no reports of accidents or damage to the vehicle. The odometer reading on the website was 29,709. Prior to visiting the dealership they provided me with their certified pre owned 116 point inspection report. This report was signed off by their mechanic stating everything passed inspection.When I got to the dealership, the odometer read 30,559 which is an 850 mile difference from the listing.I scheduled an appointment for a pre-purchase inspection which I highly recommend everyone doing when purchasing a “used car” or a “certified pre owned car.” The dealership claims a “certified pre owned” means it passed a “116 point inspection.”These guys lifted the vehicle in front of my dad and I and showed us that the skid plate and splash card were torn up, exposing the undercarriage. They also showed me a large dent in the fuel tank. They let me take photos of everything to show the dealership. They also found that the jack and kit for the lug nuts were missing as well.We brought the report back to the dealership and showed them everything.Their response “our manager spoke to the Manager for our techs, he advised that the dent in the fuel tank was noted during the inspection and that since there is no leak or no crease it is safe to pass and still drive.The splash guard for the under carriage did come to us from Rental per there inspection pictures although it is not required to have on the vehicle he did say it does help keep water and mud off the engine, sometimes gives a few low-mounted components some protection, and reduces road noise and drag a bit.”As anyone would know, having a dent in a fuel tank is already putting you at risk for a leak. In addition, the whole undercarriage being exposed is not save for the inside of the car. It was very disappointing since the car was listed as a “2022 certified pre owned vehicle with a “116 point inspection.”The dealer also refused to offer to fix the issues, or give money off of the vehicle to get it repaired somewhere else.All in all these guys saved me from a $35k+ purchase for only $75 pre-purchase inspection that is 1.5 hours! Please save yourself the hassle and get the PPI before buying any used car, even if it claims it is certified pre-owned!Gilbert the Assistant Manager was great and so was my technician Erick L! I appreciate their transparency and thoroughness.
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October 2023 by Armando Lopez
Made an appointment online for an oil change and my car was taken back one hour later. (Whats the point of an appointment) I paid for an oil change that came with tire rotation and it was not done. I trusted it was and did not check it but later realized it wasn't. I have an ugly dent in my front rim and noticed it was still in the front, meaning they were not rotated. Trust and time is important and it has been lost now.
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September 2023 by Lee
My first appointment was made over the phone and it was never recorded in the computer which resulted in me making a second appointment in person and having to make two trips wasting time and gas. When I arrive for my second appointment was not recorded in the computer after standing there with an advisor providing him my information to make an appointment. The advisor made a joke about it and claim I had to make another appointment until I threatened to contact corporate and like magic I had an appointment. Pep Boys has lost a loyal customer!
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August 2023 by Heather Meredith
They took good care of me and got me out of my jam. Randolph was very friendly and through in explaining all options and helped me make a decision that I felt comfortable with financially.
