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December 2023 by Brenda Hunter
I love that you can become a member and get coupons by email. Everyone that works there are knowledgeable about their products in the store. I recently went into the store to get a product called Flea Away which is a pill that I give to the feral cat and she loves it. Unfortunately, I was told Pet Supplies Plus didn't carry the product. That is the reason for just four stars.
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December 2023 by Austen Garmon
Did not have a good experience with the associate working tonight. We were getting two collars from the top row that clearly says they’re $4.98. I had a $10 coupon so I went and added another item just to make sure I met the threshold to use my reward. She forgot to ring up my coupon at first, then after the total was not adding up. I asked if the collars were not $4.98 because that’s literally what they say ten feet away from the register… she just rudely said no. I walked back over to make sure they said the price I thought they said. Then come back and was like yeah they say $4.98. She was not even remotely helpful and just kept saying no that’s not the price they are. Sorry, but I have a problem when a store has their prices wrong and refuses to honor them. It would be one thing if it was something clearly out of place but you have a whole display of these collars and this is the exact spot we got the same exact ones from so. That’s on the store for doing their pricing or display incorrectly, not the customer. I asked her if she was going to fix the incorrect display then since she’s clearly not willing to override the collars to the price the store is literally advertising them at. She just said she wasn’t going back and forth. I worked in retail for many years before I started my career, and was a manager for almost 3 years, that would never fly anywhere I’ve worked. At the end of the day, this was the stores fault and they refused to honor the price they advertised. Because the cashier was so rude about it I chose not to purchase at all and it makes me not want to go back to this location, which sucks because I live close by and frequently spend my money there.
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October 2023 by Kyle Cassady
Everytime I come here their bathing stations are dirty as hell. The floors, window seal and drains are covered in a layer of dog hair. Very unsanitary if you ask me!
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October 2023 by A Cibes
One of my go-to Pet food stores. They often have good deals on the top brands. If you order for pickup, it will be ready in mere hours. Always great customer service!
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October 2023 by Junior Roque (Rko)
? Be aware of the cashiers at this location, I was going to buy a dog dewormer that cost only $15 but the cashier bring it up to $40 ? I was shocked tbh I show her the website the dog dewormer cost only $15 and I went to the aisle, and it show the price $15 not $40. I left the store and call the other store locations, and They told me the Cashiers shouldn't have done that to me. SMH cashiers trying to rip you off at this location ? Im never coming back to this store again. Bad customer services.
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October 2023 by James Weldon
I tried to imagine a pet shop with animals, and they did not disappoint...like a domestic jungle in the re!!!!
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August 2023 by Richard Lee
Excellent service. When our dog realizes he is going to your facility he goes crazy. He just loves your services. Just outstanding!!
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August 2023 by Ray Pantoja
The Pet Supplies Plus Dallas-Wycliff personnel was very courteous and helpful. The manager was very nice and professional when I picked my order.
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August 2023 by tat tata omg
i got food poisoning after eating one of those little furry things in the window. not a pretty good feed. a bit too small to fill me up. had to take a laxative. this is a bit of what it looked like, if you spot this i do not reccomend. thoughts?
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August 2023 by Scott B.
Mission: Dog walk. Obstacle: Leashes nowhere to be found. The ones with the cool poop bag holders. Suspect leash rustlers. Or under too much laundry to hassle withTime: late evening.Search for open stores: everything almost closing...except...(Sound of glorified grocery-getter wheels squealing...)Wait! Why squeal? As opposed to elsewhere, I've got an *hour* to peruse the store. Prices were great, and left with much needed leashes. Outcome: Mission accomplished. Good store with very convenient hours. By closing an hour later than the nearby competition and having a reasonable selection, two dogs had time to venture out and find new squirrels to chase after, rather than just the ones they bark at from the front porch.
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July 2023 by Lee S.
I want to deliver a BIG COMPLIMENT to Rueben the GM at Wycliffe. He goes way out of his way to make guests satisfied. He also does a great job on all our special orders.He is a pet lover through and through.501 3 C : City Kitties, Inc.
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July 2023 by Lyn Carpenter
Love PSP the variety, ease of ordering online and home delivery is great when you order 40 lb bags of dog food!
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June 2023 by Bradley Weir
They are horrible. Never gets better. Peter the original manager and his staff were incredible!! I bought 4 Betta fish because their was was ornge!orange!! They all died in 2 days. The staff is surly and rude!!Hasn't improved
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June 2023 by Will
They have everything I've ever needed and I've never had any sort of slowdown in checkout.
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April 2023 by Mollie O.
I love this place! This team, especially Ruben, are committed to an outstanding customer experience. I am so wowed! I encountered a little snafu with a delivery order, and they made it right immediately, ten times over (I mean just look at the cute toys they sent my dog as a gift!). In addition to that, when I visited recently, I was provided really helpful insight on what dog food to purchase. There is a lot to learn about customer service from this store. Thanks again for going above and beyond!