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October 2023 by Chris Martinez
Never received a $80 order. This staff is lazy and Terrible
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September 2023 by Brooks T.
WORST PIZZA HUT EVER. Plan on quadrupling ur wait time. No one answering phones. No apology. No discount. Prob spit in the pizza
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September 2023 by Mary Needleman
Pizza was great, workers are kind, BUT it is insanely hot. I feel bad because if I was in that store for only 5 minutes and I walked out looking like I came out of a sauna, I can’t imagine what those poor sweet workers have to go through in a day. TURN UP A/C FOR THE PEACE OF THE HARD WORKERS!!! much love for the girl working at the front desk❤️
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September 2023 by Alex Renna
So sad they have decreased the quality of food and experience of customer service.
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August 2023 by B Johnson
Part of the order forgotten, took 1.5 hours to be delivered, they use Doordash, $5 to deliver 1 large pizza $31.
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July 2023 by justin c.
Took an hour past the time it was supposed to be ready, and when we got the pizza it was burnt. And the person who was up at the counter was calling customers stupid which I do believe is very unprofessional and and they should be ashamed of there terrible service.
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July 2023 by Jeffrey C.
This hut is the worst for custom service, order online screen in the store had 6:38 . Didn't get the crap until 7:10. No discount or apology. Counter help said manager was in a bad mood. Ridiculous. I would suggest ordering a Totinos before I order from these idiots. 0 stars if I could
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July 2023 by Shayla D.
Ordered pizza online, one hour goes by and it was canceled without any notice? Credit card was charged and now no one answers the phone? How is this place in business?!
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June 2023 by Jay Glasgow
I ordered a half philli cheese steak and half veggie-lovers. I did this by starting with the philli cheese steak and changing half the ingredients to a veggie lovers plus sausage. What was delivered was half veggie lovers plus sausage and half some sort of oozy, nasty cream. It was so disgusting that I took a picture. Then I drove the pizza back down to the shop and demanded a refund. The manager showed me his computer read-out of what he saw and it was half philli cheese (no "steak"). So, they had a computer glitch, but beyond that the half veggie lovers plus sausage was really sad looking. The mushrooms looked old, the olives looked brown on the edges and dried up. The whole thing was disgusting. I won't be back for a while. They have a LOT of work to do.
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June 2023 by Sharony Guzman
Yessenia, is amazing we came to order a couple of pizzas and she was working by herself and she was able to get us our pizza out in 15 mins even tho she was busy. She served us with a smile and give us our order right in time for lunch. Great customer service will come again!
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May 2023 by Jason West
I wouldn't dare eat the pizza with the way to Cooks looking here walk around with their clothes hanging off their body all slouchy very unprofessional they locked the doors at 9:00 and had me wait outside for over 30 minutes for an order to pick up shouting through the door to ask me questions like I was going to rob her they apparently racist she shouldn't have her job with a very diverse background in this area across the street from a college
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April 2023 by Ashley B.
This is the very worst Pizza Hut. We ordered a cheese pizza for our kids, they delivered the wrong pizza, after we called to let them know they had messed up it took 2 hours to get the right pizza to our kids. We have tried calling several times to get a refund and they won't answer. Do not give them any business.
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April 2023 by Emmie Kelly
Wes is really making this location great! Thank you for the awesome customer service!
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April 2023 by Jordan Hartley
I would give this store 0 stars if I could. I cannot even begin to express how disrespectful and unprofessional the staff at this store is, not to mention how absolutely terrible they are at getting ordered items to the customers, which is the entire point of their business. A few weeks ago a pizza I ordered was just never set up to be delivered just left on 'In the oven' and I waited hours for it as it was my dinner just to find out the store was closed and they never even sent it to be delivered. I contacted customer service and they said the store would contact me in 3-5 business days. No one from the store even attempted to contact me--I had to reach out to corporate CS multiple times. They finally called me but I was in a work meeting--they didn't even leave a voicemail, that's how much they really don't care about your poor experience. Now today, again, they've left items undelivered. Today it was just 2 drinks which isn't that big of a deal but it was still around $5 and given my previous experience (Oh ya they didn't even refund me for the undelivered pizza btw) I am done wasting my money with them, so I kindly called them to ask for it to be delivered to which the woman on the line was extremely rude to me and saying it wasn't their fault it wasn't delivered. ??????. I was like I placed an order with you and items are not delivered, that is your responsibility regardless of if you sent it with a third party or not. She continued to be rude and not offering any solutions (a refund, points, redelivery, literally not offering anything) but I was not going to just take no accommodation at all so she finally goes "fine we will get it out to you". It's been a couple hours, still no drinks. So I called the store just to check-in and they deliberately ignored my call multiple times in a row. I'm not even being a Karen as i've been more than patient with their egregious service, but at this point it's a lost cause for this location. This is a horrible store and needs a serious staffing and culture overhaul. Don't waste your money here. Go to the one on Oak Lawn; I never have issues there and they are respectful.
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April 2023 by Evan Gwin
Do not order delivery from this location. They don't have drivers and use door dash for delivery. Pizza was not remotely close to being delivered at the time I requested it to be delivered!
