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September 2023 by Kevin B
Is a cashless bank. Greeter told me to use the virtual machine. Tried to withdraw money. Said “transaction could not be complete” and exited me outCompletely uselessThe greeter was also enthusiastic when I disappointingly asked if it was a cashless branch.Why they pay for a retail space is beyond me
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August 2023 by Mike Trollerstein
Useless location. Can’t get change in coins. Condescending old man in the lobby told me that I was “going the wrong way” if I wanted a fully fledged functional bank in my area. (All those branches are on the rich side of town).
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January 2023 by David & Jason
I don't understand all the hate on here for this branch. My spouse and I went in during our lunch hour to open a new account. We were greeted warmly by Heidi in the reception area, then were quickly ushered to banker Jay Tadros' office (we had scheduled an appointment for this). The experience, while slightly time-consuming due to the nature of the account we were opening (we were told when scheduling the appointment how much time to expect) was nonetheless seamless. We were treated in a professional, friendly and respectful manner by all involved. Parking is not easy directly in front of the branch entrance (as it faces NW Highway), but there is a ton of surface parking for the surrounding businesses just a half-block away. Overall, a positive experience on all levels. Couldn't have asked for better.
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October 2022 by Julianna Perez
For this being a solutions center, there is absolutely no solutions ever given. Do not use PNC as your financial institution.
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June 2022 by Chris Holton
Day and they couldn't even do
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June 2022 by oscar josue Sandrez
(Translated by Google) Well, the truth is this bank is a disappointment, bad customer service and they do not solve problems, it is not recommended to trust this bank(Original)Pues la verdad este banco es una desepcion mal atención al cliente y no resuelven problemas no es recomendable confiar en este banco
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May 2022 by Nataly Archundia
Wow!!! Never had a bank with so many problems, I wish I could just keep my account but you guys are making it so hard! And why? I visited 3 branches and non of them could help, excuses after excuses for everything. I will take my business to someone who appreciates customers.
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May 2022 by Randall Alvarez
Was unable to do a cashiers check since all the people who do it… “went to lunch.” very unprofessional for a bank to say that.. may switch JPM or WF at this point.
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May 2022 by m perez
For this being a solutions center, there is absolutely no solutions ever given. Do not use PNC as your financial institution.
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May 2022 by Kelley Watson
All I have to say is I want BBVA back! PNC phone reps are rude and provide NO HELP!
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May 2022 by Dana King
The staff are extremely rude. Horrible customer service.
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April 2022 by Milly Serrano Fritz
Terrible location, never enough parking. PNC is definitely understaffed. I've visited 3 branches today and all of them have either missing machines or missing staff. One of the branches literally said all the bankers had quit after BBVA transition. I've been waiting for nearly an hour at this branch alone. Hope they get their act together soon.
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April 2022 by gabriel vallejo
Went to the bank to get a simple temporary check and they don’t have any so I had to pay to get a cashiers check overnight. It’s been 3 days and I haven’t received my check. Called customer service and they literally hanged up on me after being placed on hold for 15 minutes and then transferred over just to be hanged up on. Never doing business with PNC again.
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June 2021 by Ahmed Hassen
Great Bank
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May 2021 by Cindy Horne
Cold, unfriendly bank. Hope for the minimum from the staff if you have to visit the bank and do not expect the service to occur quickly. You will feel like you work for the bank versus a valued customer.
