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December 2023 by Rachel Pittman
Porcelanosa exceeded my expectations and went above and beyond to help me as a customer! Reina was so kind and helpful, and I was very impressed, and thankful, that they actually cared about my needs and truly wanted to make sure that I was a satisfied customer! They had excellent customer service and wanted to make sure that I was pleased with my experience, which I 1000% was. Not only is their tile absolutely stunning, but they are one of the few folks in the industry that I have found that actually care about their customers and want to make sure we have a good experience. I will definitely be buying more tile from them in the future and highly recommend them for any tile needs!
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January 2023 by proto
Yessica made picking tile for our bathroom renovation a great experience! She's very knowledgeable and gave excellent recommendations. The tile we purchased was significantly better quality than anything else we saw at comparable prices. I'd highly recommend working with Yessica to anyone looking for modern tile.
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January 2023 by Beyond Interior Design
We love using Porcelanosa in our spaces! Alexandra is one of our favorite reps. She is so kind and bubbly. She is efficient and works above and beyond to get what we need to make our clients happy. She goes the extra mile and it is so appreciated.
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August 2022 by Ejay F.
This is in regards to the Steppington Dr. location. I waited until the 5th ball drop to leave this review, but these salespeople are really bad. Your voicemails/emails get ignored. When you finally get them on the phone they will tell you that they were slammed with showroom customers, as if YOU'RE NOT ALSO A CUSTOMER. I shipped to a CA location and my grout order was busted. They resent a new bag, but it was in the wrong color. Decided to just call and order several new bags myself and was told it would be two days and three weeks later it never arrived. Lost my tiling crew to another job because of this. These people do not care. Lots of excuses. So, if you're not staring them in the face in person, don't expect ANY customer service. I worked with Raschene until she just stopped responding to me (she was extremely difficult to work with), then I attempted to get Terri's help to just get me a tracking number, and I might be waiting an eternity until everyone is not busy with "customers" to help me...a customer.
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January 2022 by Pamela Perkins
My husband and I absolutely loved working with Yessica! She was phenomenal...very knowledgeable of all the products and went out of her way to be helpful. We loved our experience and especially enjoyed the special attention we received. The products were also superior to any we had seen before! Great experience and have already referred to many of our friends!
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January 2022 by Ian K Raver
We purchased tiles, countertops, and cabinetry for our new construction and couldn't be happier with the process. We worked with Yessica, who is so knowledgeable she's like a walking database. She helped us with all of our selections for each room, and really helped us with the design process as well. We'd highly recommend working with her!
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January 2022 by Larry Srubas
In June I had gone to a competitor's tile shop in the same neighborhood and waited for 45 minutes for someone to notice me so I went to Porcelanosa. Yessica was the first person to great me as I entered the store and provided me with excellent customer service. I am in the process of installing the tiles now and I am thrilled with the quality of the tiles and the quality of the customer service. I will be going back when I need more tile or ideas on how to renovate my kitchen!
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January 2022 by Nasser Selo
we first went to Porcelanosa in the design district we had the worst experience ever, the employees there did not send us an estimate, after 2 visits we still got nothing but attitude, I figured since the customer service is horrible I will just go somewhere else. I end up next to this location, so I thought maybe this location is a little better, I walked in and meet Yessica, she went above and beyond honestly she is one of the best people I ever done business with. this 5 Starts is just for her. My wife and I are so happy and we will be happier when we get our tiles installed :)
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January 2022 by Suzanne McElyea
Yessica is do knowledgeable. She helped me choose all the tiles, fixtures and materials. Gorgeous outcome. Can’t edit to do my next project with her. Exquisite taste, product knowledge and experience lead to fabulous design. Thank you Yessica.
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January 2022 by Joaquin Fernandez
I'm completely satisfied and happy with all Porcelanosa products but the first class service I've received from the sales department goes avobe all expectations. Yessica Guzman is amazing human being and professional in her job, she assisted with my orders, providing product information and suggestions to make my project super special
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December 2021 by Alexa D.
Great customer service and assistance at store, top notch quality products , excellent prices
