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June 2025 by Dien999 SaiGon Nguyen
Very nice and always service with smile. Welcome and thanks every time I stop by use the service. I live this branch. Safe and professional
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April 2024 by Rosanne Hart
In all the years I have worked with lenders in New York, Colorado, and Dallas, I have never encountered the lack of efficiency, service, and accuracy that I have encountered from Prosperity Bank. I very much regret getting a loan for my home with this bank, and would never recommend Prosperity Bank to anyone. I don't like writing negative reviews, but in this case, I hope I can spare someone the aggravation, and frustration that I have encountered. If you are considering a loan for your new home, consider some of the other great options. This bank is definitely not one of them.
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December 2022 by Linda Winkler
Open till six no you’re closed just when I made a special trip and tried to cash a check at 5:30 you were closed
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September 2022 by shelley wylie
It would be nice if they could give choice of how cash is given not all in 20.00s.
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August 2021 by Julie Dinnerville
Terrible banking experience.
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October 2020 by Marisa Porier
This bank, every stinkin location SUCKS!!!!
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October 2020 by JH Waste Mgmt
Great place to bank conveniently!
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September 2020 by Mar Isa
This bank, every stinkin location SUCKS!!!!
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June 2020 by m b
Legacy is moved to Prosperity Bank via buy out. Customer service is horrible now but they are not grandfathering in for a year any of the old accounts. Straight to their ridiculous charges. I will not bank with someone like this. Earn my business.
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June 2020 by Mark M.
Not specific to this branch; it's about customer service. They acquired Legacy Texas Bank. I contacted online support to find out about interest rates on checking accounts because it is not available online (i.e., first red flag: they can't possibly be proud of it). Online support told me to call the bank. Strike one. I called the customer service number, waited a long time, finally got an agent who went off to check for the answer. It took a long time. Finally my call was disconnected at over 13 minutes. Strike two. Called back. Got an agent who was able to answer my simple question within a few minutes. Rate is so low I'm taking my business elsewhere. Strike three
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April 2020 by Margo Bryan
#1 service- banked here since opened. Entire family too is very pleased.
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March 2020 by UFUOMA AARON
Didn't have any issues
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November 2019 by Gaylene Lonergan
They are generally a good bank but don’t ever try to use your debit card if you travel anywhere. They put a hold on my account this weekend because I travelled from DFW to North Carolina to visit my daughter in college. No notice no call nothing. I was stranded at the Charlotte airport because they would not authorize a charge to Uber. My daughter had to order the uber!
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January 2018 by James Fontenot
Smh! They have robbed my account. For 4 weeks .
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August 2017 by Joshua Garren
Bernie, Debra and Callie are such treasures. Best baking team ever.
