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March 2023 by Richard Frunzi
1. They decline your debit card whenever you leave Texas no matter the trivial amount. 2.There is no easy way to notify them that you are leaving Texas. They want you to call and speak with a Branch employee. 3. This is 2023 and this policy is ridiculous.
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January 2023 by Karlos Jones
Very unprofessional, derogatory and rude. The tellers were both condescending, I had plastic DL that was expired with the renewed paper DL that I just got, which didn't expire until 3 months out and was told by the hispanic teller very rudely ,we don't except anything except plastic DL's. I went 10 minutes away to another branch and was immediately helped by their ALL BLACK STAFF
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August 2022 by Anais Hamilton
Horrible customer service from tellers. They don't even dress professional.
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July 2022 by Nadia Zemanek
For the most part I like this bank. It’s close to home and when you go inside, transactions are usually pretty quick. The new black girl that they have though it’s slow as molasses. She took 10 minutes to do a cash deposit through the drive-through window. She was not kind, no sense of urgency, and had a smirky look on her face as she seemed to disapprove of my Uber driver. (Note: Ubers charge you for their time.). I do wish they had an external atm I could use.
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July 2022 by Jesus Colli
They're very veeeeery slow to process any transactions, it used to be a person with the name Chris who was exceptional; they exceptions to serve some ppl in the lobby.( It's been drive thru only, sice a long long time ago.)It's a ridiculous time consuming, for a mortgage payment, it took me 50 mins!!!!!Very disappointed!!!
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April 2022 by Harold A. Knight
What is this nonsense? You can't get help with your check card on the weekend? What kind of service is that? It isn't service, that's what kind.
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September 2021 by Laura R.
My complaint is not about a branch, it is about the customer service center, Wednesday I called customer service to see if they could do a wire transfer for me over the phone, the airhead that answered my call informed me that all wire transfers had to be done in person, I told her that I was very sick and asked if there were any exceptions, she said no, I said well I guess I will take my covid illness for a face to face in the bank, yes, I have a covid, her response was classic, she said "OK, is there anything else I can help you with". I went to the bank and while waiting to be helped, I was so sick, I thought I was going to puke all over the lobby floor, feel sorry for the person that would of had to clean that up. I called the call center the next morning to complain, told my story to a supposed supervisor, she said she would have someone call me back, guess what, they haven't called back! just know next time your in line in the bank, the person in front of you could have covid and the bank told them to come in in person! I'm closing my account.
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July 2021 by Abbie O.
You will be nickeled and dime for super technology and customer service. They are stuck in the 90s. Don't do business here!
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March 2021 by Maurice Head
No atm and no way to filter search for atm. I would never recommend this bank
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February 2021 by Re M.
Very bad experience with Prosperity Bank. I will close my accounts and look for something else.
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December 2020 by Jathan Y.
Worst bank experience. Wouldn't let me inside, ATM couldn't deposit money, and I waited 10 minutes in the drive through to deposit one small check.
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November 2020 by Matthew Feril
I really love this branch. They are always so kind and friendly. They have helped me on multiple occasions and have always been treated great. I have dealt with most of the employees here as well. The manager and other works are so nice. Definitely would recommend.
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July 2020 by Camille Galt
The manager at this bank is extremely rude. She cares more about pulling her title and status over you than helping solve a problem. She laughed sarcastically when I requested to speak with someone else. When management is poor, it doesn't make you feel optimistic about the rest of the team. Really hope something changes here.
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June 2020 by Norris S.
Worst damned customer service. Their is nothing I find satisfactory, much less worthy of recommendation. They took over my Legacy Texas Bank and it's been a total disaster. They have turned over there customer service to Artificial Intellegence which doesn't recognize actual costumers. If you want your bank to give you service as a real person DO NOT BANK WITH THIS INSTITUTION
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June 2020 by matt suder
Great staff great service! And on top of that they made me laugh and put a smile on my face.
