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March 2024 by Alicia Velazquez
Great customer service with people who care. They have been very helpful throughout my time with them. Cheryl and Sonya have been amazing. They listened to me and helped me through my rental process. True gems ?!!!
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March 2024 by Hannah Kane
The girl I think her name was Raini helped me she was sweet an very helpful! The property was very clean.
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March 2024 by Tyeisha Harmon
Omg the girl I think her name was Destoni, she was amazing! I could marry her she was so helpful to me. And the place is clean and I have no complaints. That girl deserves a raise.
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March 2024 by Alyssa Etienne
The property is VERY clean and was pleased with what I’ve seen. Destoni was such a help as well and would continue to recommend her to others as well for the experience that I received!
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March 2024 by Rock Beno
The facility was very clean. I needed help finding my unit and Destoni was able to help me.
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November 2023 by Madison Martin
Sonya is fantastic. Life has thrown me some curve balls over the past couple years, and I’m not exaggerating when I say I’ve been trying to transfer my unit to a different unit for months. Frustratingly, I ran into endless issues - with PS’s site, the kiosks, trying to find a manned location, and so on. Today, I mustered the wherewithal to try one more time, vowing to sever my yearslong relationship with Public Storage if this time didn’t work.I’ll be honest, I wasn’t optimistic. However, Sonya called me back (I left a vmail) in record time, and my only “complaint” is that I didn’t get to deal with her months ago!!She was extremely personable, helpful, and knowledgeable, answering all of my questions about the transfer process — and anticipating questions I didn’t even know I should ask! And, when I mentioned my previous issues, she immediately knew what had happened and gave an explanation; that’s the kind of product knowledge that only comes from experience.Her representation of Public Storage has restored my confidence in the company, and set a brighter tone for my day. All you can really ask for from a customer service rep is that they’re polite and helpful, meaning she chose to go above and beyond that because it’s just the kind of person she is.Public Storage management, take note: Sonya is the type of rep to hang onto, AND appreciate. 10 out of 5 stars!(And Sonya, if you see this - stay fantastic, and don’t let life wear you down!! Everything truly does happen for a reason — and the ripple effect your kindness and competence has already had on my day is a prime example.)
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October 2023 by Shawn Davlin
Went to get something out of storage. Someone had tried to break my lock and enter, but the attempt was unsuccessful. Was able to remove the lock, but it was now unusable. The slide that I used to open the door was also damaged. Had to go to another location to speak to a manager. They will send a maintenance person to repair the damage to the door. They also gave me a new lock ? for free. We went back and attached the new lock to the door. Asked the manager to closely monitor the security cameras in the area near my unit.
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July 2023 by Lisa Fry
Raini is the absolute best! She has always been super sweet and answers all my questions. She deserves a raise just because she deals with me. Thank you Raini for everything!
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March 2023 by Jane M.
I just moved in and discovered that only one of the two elevators was working. I called and left a message with the call center. Within two hours, someone from Public Storage called and spoke with me. The next morning, in less than 24 hours, both elevators were fully operational. This service deserves 5 stars. I cannot speak yet to recurring price increases as I just moved in, so I will return to this review at a future time.
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December 2022 by M G.
Had to unexpectedly rent a space for our daughters furniture that we thought we were going to have room in our garage. Moving her cross country from North Carolina to Texas, we did not realize how much she actually had till we physically saw it with our own eyes. On the two day trek home, I was able to call public storage & rent a space all within 15 minutes. I was a little apprehensive since we were doing it all by phone and couldn't physically see the facility and they said there was no one "on site" except for a kiosk and we would not move her in until Sunday. When we arrived, we saw we needed to purchase a lock and we went up to the kiosk and within one second of hitting the "chat" button, a gentleman immediately answered and had video screen and he helped walk us through. Received the lock within 60 seconds and we were on our way. Facility is clean, neat, and had two flat bed dollies for our use. Could not have gone more smooth!
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August 2022 by Amanda Kasper
So far so good. I loved the contactless check in and the insurance being available to add on. Good availability in a short notice. We needed a storage unit quickly do to unforeseen life events and they really came through.
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April 2022 by Connie S.
Do not use, I've been charged multiple charges for a unit that doesn't belong to me, and can't get assistance to straighten it out!!!
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March 2022 by Cameron Matlock
Word of advice- DO NOT USE THIS FACILITY OR BUSINESS. I’ve always paid early or right on time and realized I was charged $50 for “insufficient fees” AFTER the payment had been processed for DAYS. When I tried to email I was ignored, and when I chatted in the representative ended the chat when she didn’t feel like answering my questions. This is absolutely ridiculous and SUCH A SCHEME.
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March 2022 by Cameron M.
Word of advice- DO NOT USE THIS BUSINESS. I've always paid early or right on time (Garland-NW HW) and realized I was charged $50 for "insufficient fees" AFTER the payment had been processed for DAYS. When I tried to email I was ignored, and when I chatted in the representative Renae ended the chat when she didn't feel like answering my questions. This is absolutely ridiculous and SUCH A SCHEME
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February 2022 by Cece N.
0/10 Do not recommend. This location has been converted to "self -service" which means no human is available to help you ever. It apparently has no property manager associated with it. When you call, you get a phone tree, and the option to speak to a property manager just cycles you back into the phone tree in an endless loop. It's the freaking Groundhog Day of storage units. And we must've spoken to, at minimum, 7 customer service reps who had no idea how to get us in touch with an actual person for this location. The solution of each was to send us to a different location 30 miles away. So they want me to drive across Dallas and back for over an hour of my time to GIVE THEM more money? GFR.