-
March 2024 by Nyeisha Williams
Destoni was helpful and swift in handling my issue with my unit.
-
March 2024 by Richard Holt
I arrived early to get a unit and sat in my van getting frustrated trying to figure out kiosk an app when This young lady Destoni appeared and walked me through the process and made it so much easier. Thank you Destoni. Good customer service still exists.
-
January 2024 by elisha lounds
I went to grab some things out my storage, when I pulled up the gate was half way open which I knew should have been a red flag but I proceeded to my storage and I opened it and stuff was thrown everywhere! Someone broke into my storage took a lot of valuables but left the tool they used to break in the storage!!! And then locked it back like nothing happened so I wouldn’t have known unless I opened the door pissed is an understatement… called to make a police report they said it can take days, called customer service and they said make a police report and they would reach out the the manager of this location and that can take 72 hours. For this to be my first time ever using storage it was the worst experience and I will not be using them again!
-
January 2024 by Austin Jones
Robert was extremely helpful and the experience was quick and easy!
-
October 2023 by Pablo Rivera
5⭐️ service
-
August 2023 by Megan Lancaster
Whatever you do, DO NOT use this location for your storage needs.My storage units were broken into twice. On top of that, after the second time, I chose to I vacate my storages and I left the lock they provided (upon the break in) thinking i was supposed to. I called in and them and explained I had moved 2 hours away and had vacated. I asked if they could remove lock. I was told no the first time. I called back a week later after trying to find someone to go by and remove lock for me and this time I was told they can remove it but will not give me any kind of credit for the month or prorated credit for the month. So $211 for an entire month that it’s empty and it’s empty because it was broken into. Ridiculous.When I first rented the storage there was a team and an office at the location. Now it’s a keyosk so no one to speak to there. It a complete disaster trying to get help.Rent somewhere else
-
May 2023 by Aaron Thompson
Its clean. Parking isnt much and the area can be a bit confusing to navigate if you have an inside storage facility. The outside ones can be crowded if alot of people are there.
-
October 2022 by Gene Starwind
Your kiosk sucks and barely worked, please be sure to remember human interaction matter the machinecan replace that. Thank you to nice older fella and African American woman who helped me on 10/8 at your riverfall store off 75 5*s for each of you.
-
October 2022 by chris chris
Its a shame i have to give this place 1 star i wish i could give it negative 10 for starters its all online and you get a call immidiantly to sure up your reservation and if you have any other questions good luck its like your trying to yank the persons arm off and if you dont like the unit location well good luck getting ahold of somebody and on top of that BEWARE THERES NO DOLLYS HERE and when asked about it the answer i got was "its not our policy to have those here" i had to use my chair and put some dents in it thanks public storage and the place is dirty and also beware insurance is one of those sneaky charges they throw on you also pay for a lock that you dont have a choice to opt out of and after two months here they raised my rate by 50% i dont think thats the norm but its crazy so i said adios im out out of here they woudnt want to match the rate of another public storage they said well you can move into the other location well i have permenantly moved out great customer service NOT and to add salt on the open infected wound they tell you to move out by 5pm while moving out there was a roach in my unit im sure theres more in my boxes somewhere and theres only one door on the side by the unit so if a lot of people show up it gets pretty crowded BUT WHATEVER YOU DO DO NOT STORE HERE
-
July 2022 by Ty Johnson
THE WORKERS BROKE INTO MY STORAGE ‼️‼️‼️ I received a call 3:44pm 5/25/22 , i missed it but they left a voicemail stating that storage was broken into im was only about 10 min away so i got there before 4 to go check on my storage ,the storage was busted into or anything so im callign them to figure out why would they think such a thing and im sending emails no response so now im getting scared and feel as though my unit is target , JUST THE DAY BEFORE 5/24/22 i had to go to the storage for documents that was needed by my new apartments when i got there my storage looked tampered with all my stuff was moved around !!!!! So anytime I went i took a picture of how it was left ! Today 6/30/22 I moved into my apartment I unpacked 2 boxes i had with expensive shoes all my boxes where EMPTY ‼️ SOMEONE WENT THROUGH MY STORAGE TO SEE WHAT THEY LIKE AND THEY THEN FOLLOWED BY GOING IN MY STORAGE TALKING MY THINGS ‼️ Cameras and extra security wasnt installed on this place until a so called break in on 5/25 ‼️ I will be reporting this location to the BBB and making a police report!!!! THEIR REVIEWS HAVE BREAK INS MENTIONED AND ALSO SHADY PLAY BY THE WORKERS ‼️ BE CAREFUL RENTING HERE 0 starts wouldnt recommend ‼️Space 1016
-
June 2022 by Melissa Dinh
Unit got broken into, stuff was stolen….definitely not happy at all….for those who have a unit currently here I would advise you to check your unit
-
June 2022 by Snave E.
do not put your stuff here it will be stolen because the caretakers and their friends break into your units and steal your stuff! after my storage was broken into all they said was they were sorry they are f-ing disgusting criminals at this place! avoid at all costs!!!
-
May 2022 by Joe Hutchins
The location off of Northwest highway and Shiloh has the worst Manager and they notify you about needing a lock on your unit knowing you have a lock on your unit but then the part that holds the sliding bar is broken which is their responsibility they dont tell you that and when I went to check my unit I found it had flooded and was not notified about that my stuff has water damage dont rent from this location better yet dont rent there period
-
May 2022 by Eric J.
Terrible experience. I'm starting to think it's easy to start or extend a rental with Public Storage, but it's nearly impossible to get out of one! First of all, there's no attendant at this location. It's a Kiosk. So, that should mean something if you need to deal face-to-face with someone to get an issue resolved. When I first called the number, the lady was super nice and got us all set up with a parking space we needed for a month. She gave us the "first month free" deal and it only cost $30 for the month. Great! When it came time to stop our rental (2 weeks early), we called several numbers but there was no option to stop a rental - only to start one or extend one. I called the number of this location, but got the same recording. I finally went to the location to find there was no attendant, only the kiosk. I contacted someone via the kiosk, and she was able to help. She told me we wouldn't be charged for the next month. Thank God I got an email confirmation from her after our interaction! Because, today I looked and there it is. We WERE charged for the next month, and it was over $300! For a parking space! I called again and finally got to someone and told her what happened. She put me on hold for over 20 minutes. She finally came back and said she couldn't reach anyone and she'd have to call me back. I will never rent from Public Storage again. There are way too many options out there. Renters, beware!
-
February 2022 by Toni Cortese
Michele has been amazing in helping me with my unit. She is always nice and eager to help. She works so hard and deserves this recognition. Michele if you read this thank you for not only your help but becoming a friend as well. If anyone wants a storage that cares this location is definitely it.
