-
December 2023 by Raz V.
Highly don't recommend. This place smells like piss and rot every time i come here. Homeless people sleep around the corridors on the 4th floor, thinking they're out of sight. The doors or elevators are always broken. There are never any carts available for use. I arrived yesterday 12/26/23 right at 6pm, and was looking for a cart when I spotted one in the office. There was an employee there shouting that they were closed through the glass as if I was stupid and blind to the fact that the door was in fact locked. I pointed to the cart behind her and told her I just need to borrow the cart. She refused and waved me off. Disgusting, do a better job and stop being lazy. I didn't need anything but the utility cart to bring boxes to the storage unit I pay for on time every single month. Lazy and care free. No wonder you work in this dump. Instead of keeping carts locked up, make them available to your paying customers for use
-
November 2023 by April Janis
The elevator and door is always broken! What’s the use of having codes when clearly anyone can gain access to the property! Then y’all have the nerve to raise the rates but can’t keep things fixed!!! Do better!!! The STAFF at the front are amazing!!! That’s the ONLY good thing about this storage!!!
-
November 2023 by Bryan Diebels
The facility itself is fine. The main issue is that transport carts are often not available. They keep them stored in the office (including during business hours) when the attendant is not there. Very frustrating to make a trip out and not have the hand trucks available. Tried calling someone for support (during business hours) but could never get through.Edit: Here again at 2:15 pm on a Monday (Oct. 16) and see two carts in the front office with no one in sight and no note.Edit: Made it in once, then came a second time and the elevator is broken.
-
October 2023 by Brenda M.
I just got a unit there and tbh I will probably keep my stuff there a couple months and get a new one somewhere else! I thought I would be nice since the building is only a few years old but the elevators are nasty from the inside and take forever to work when going up someone had to be coming down if not you have to go to the second floor to bring the elevator down! They really need to get that fixed! I don't foresee myself being there anymore then 3 months! I wouldn't recommend!
-
September 2023 by Cass
I would avoid renting here if you have an option. This company charges you for the full month of storage even if you move out on the first or second of the month.When I was selecting the unit I asked about this and I was told that I would be charged a prorated amount based on my move out date. Instead I was billed for the full month which was over $200. Assumingit was a mistake I called to try to get it corrected and was told that is their policy.I would find a company that doesn’t lie upfront to get your business then overcharge you on the back end for a unit you no longer have access to. 0/10.
-
July 2023 by adriana fierro
After renting one unit on sale, that same day I found another one for better price online. Stephanie patiently took the time to show me the unit and help me decide which was a better deal as the first one included the first month for free. I really appreciate the quality of her costumer service.
-
July 2023 by Sophia Rangel
Stephanie is extremely professional and kind! She helped me with the process of moving in the unit with no problem. She showed me the unit and gave me other options since the first one I chose was too small. Thank you again for making the process simple and efficient!
-
July 2023 by Diedrick Hines
Latoya was absolutely amazing, went above and beyond to make sure I was well take care. Thank so much 20 stars
-
July 2023 by Jameile Choice
I had to move abruptly and needed help with selecting moving supplies. Stephanie was extremely friendly and knowledgeable! I was able to get everything I needed to help with my move. I truly appreciate her customer service!
-
July 2023 by Jasmine Benavidez
Stephanie was very professional I like your job she was very confident with me and leave her she's awesome thank you
-
July 2023 by Ja Shelby
Great customer service and facility come see Stephinie has great customer service and help me with everything I had questions about. Thank You I appreciate your kindness and help
-
June 2023 by Alejandra Rivera
Stephanie is literally a miracle-worker and saved my life. We drove hours from out of town to move in to my new apartment, that did not let us move in as expected due to a miscommunication with management. We had brought all my stuff and had no where to put it. Stephanie helped us find the best storage option at the most affordable price. She was so patient and kind. Love how it all worked out and she’s the absolute best!! Thank you Stephanie.
-
June 2023 by Sweet September
Stephanie was fantastic!! I applaud her professionalism, great customer service & efficient communication from beginning to end. Also, she was well informed & provided recommendations unreservedly. Ask for Stephanie she’ll take care of all of your storage needs!!
-
June 2023 by Rosie Estrada
Stephanie and Latoya have been professional in everyway, most definitely recommend anyone needing storage to this facility. I give them a 10.5. Thank you
-
May 2023 by Mia Mitchell
Latoya was so helpful finding me a unit! She made a stressful day go more smoothly, I'm grateful I chose this location to store my things.
