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November 2023 by Deanna Smith
No one is never in office to help been coming two days in a row in I can’t get help smhN I was a customer at your location, but not anymore. Found a better storage place with better communication n hours to access my unit til 10pm. N wayyyyyy cheaper
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November 2023 by Amber Coleman
At 5:01pm there’s a lock on my unit after checking in at 4:45pm and no one is answering the door. The front door is locked. Took my money and got no service. It’s 10:00am 10/12/23 and I am at the facility hoping for a full refund or an available locker without a lock on it so that I am able to store my things and receive service that I paid for just yesterday. The lock is still on the unit that was assigned to me 10:15am 10/12/23 but problem fixed at 10:49am because of Angela she is supreme, thank you so much.
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September 2023 by Roy Mane
I’ve been trying to contact the manager at this location for weeks regarding a late fee removal. All of my property and car was stolen and I am still waiting on new bank cards and account to be fixed by my bank. All I have left is the few documents in storage yet I’m not able to access anything so that I can get my life back together because I don’t have access to my storage.I understand people are busy, but I’ve called and left voicemails and emails (event sent proof of police report and video showing car being stolen). If and when I am able, I will be removing my things and never using public storage again.They can send you thousands of emails and text letting you know to leave before 6pm however no one is available to help in immediate situations. Check the reviews on how people’s belongings are stolen.
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September 2023 by Monae Megan
I love Mr Thomas and Ms Shirley help with my storage they go above and beyond for their customers and I’m truly grateful!!
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August 2023 by Hamza Öztop
I purchased a storage unit at this address. The entire system shuts down at 6 pm, and you cannot access it in any way. I was taking my belongings from the storage unit and loading them into my car, unaware that it was 6 pm. When I entered the access code again to use the elevator, I realized that entry was restricted. After 6 pm, I couldn't access my storage unit. When I returned early in the morning, I found that everything valuable had been stolen from my unit, leaving only trash behind. Despite the presence of security cameras everywhere, they couldn't identify who did it. Or rather, I don't think they made any effort to find out. Because you don't need to be a detective to solve this.Simply put:• There are security cameras to identify the identities of those who enter inside around 6 o'clock.• No one can enter after 6 pm, and it's easy to identify the identities of those inside because there are cameras, and entry is possible with a door code, which information is available at the storage facility. If not detected from the cameras during those hours, it is necessary to check the storage units of those inside because they might have placed stolen items there.Property manager Joshua said, 'I've been here for seven years, and similar incidents have occurred before.' This means that despite similar incidents occurring in the past, no action has been taken by Public Storage until now. It is a significant disgrace that such a large company, present throughout the USA, has not found a more practical solution to these issues.I will update this notice once the culprits are found. Until then, you know that this place is not secure.
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August 2023 by Renee Ogawa
My rent has gone up so much in the year I have rented a unit here without notices. Have been calling and calling with no one picking up nor return calls. Was told at lease signing that my rent for last month would be prorated now....they say I will be charged for the full month. Ridiculous...and greedy people.
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August 2023 by Mario
THEY OFFER LOW PRICES THEN RAISE RENTBuried deep in their contract is the right to raise your rent. In my opinion, they do not disclose this in an easy or obvious way so that consumers miss it. By the time you’ve moved in, it’s too late and moving your stuff will be too much work.My initial rent was $82/month in July 2022. By December 2022, they raised my rent to $103/month.They also require storage unit insurance. In my experience, I could not find many insurers who would insure a storage unit for less than what Public Storage charges, which is $15/month.Their app is also horrible in my opinion.
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August 2023 by Mario N.
THEY OFFER LOW PRICES THEN RAISE RENTBuried deep in their contract is the right to raise your rent. In my opinion, they do not disclose this in an easy or obvious way so that consumers miss it. By the time you've moved in, it's too late and moving your stuff will be too much work.My initial rent was $82/month in July 2022. By December 2022, they raised my rent to $103/month.They also require storage unit insurance. In my experience, I could not find many insurers who would insure a storage unit for less than what Public Storage charges, which is $15/month.Their app is also horrible in my opinion.
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July 2023 by Leon Fields
Joshua had great customer service and was on top of his job from opening a storage here at public storage I had no problems everything was a smooth transition.
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July 2023 by jerome betha
Joshua is the best to ever do his job. He made sure that all my needs were met and he also made sure that I could get my stuff out of my storage no problem. He helped me in a very timely order and made the process smooth as butter. I Recommend coming to Joshua with all ur needs.
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July 2023 by Brittney Williams
Stephanie was excellent!! Great customer service and made my move in process so simple and easy!
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July 2023 by julian sellars
Stephanie was amazing! She helped me out and got my issues straightened out while the manager Josh was out of the office.. they always make sure they work with me if we have issues..
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July 2023 by jacqueline wardbell
Excellent customer service and extremely profno I also had an awesome experience. The associate's name is stephanie a highly recommend her❤️
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July 2023 by R. H.
Great location easily accessible by bus safe storage areas super staff are patient and courteous I'll keep using public storage!
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June 2023 by Roberto Martinez
I had a storage unit at this location and the pricing just spiked up more than half of what I paid when I started renting a unit.Although there is a lot of gate and door code to access before entering the unit, my unit was open and 90% of my items were gone. Public storage did not even inform me that there was a break in the fourth floor. Usually no one is the front door had to wait a long time. Apparently they didn’t notice my lock hatch was damage that is the reason they didn’t inform me which is crazy because the unit literally behind me was burglarized too. Joshua also said he see “all the hatches everyday” and somehow mine was perfectly fine. They could’ve inform at least the people nearby the units that was broken in.Do not recommend because of the pricing and not secure.
